T930 |
01.7:10 |
Communication error between Engine PCA & Formatter |
Turn Off/on. Replace the formatter, Repalce the Engine PCA |
T930 |
01.0:10 |
Problem with the engine PCA |
Turn Off/on. Repalce the Engine PCA |
T930 |
01.1:10 |
Error in the engine PCA |
Turn off/on. Repalce the engine PCA |
T930 |
01.2:10 |
Problem with the backup NVM |
Turn off/on. Check the Encoder PCA Cable is connected, replace the encoder PCA |
T930 |
03.2:10 |
Problem with the E-Box cooling fans |
Turn off/on. Check the fans to see if rotating, remove the E-Box and check cables, reconnect power cord and power of E-Box, Replace the Fan, Check Power to PSU and Formatter, Replace PSU |
T930 |
03:10 |
Problem with the power supply unit |
Turn off/on. Check cabling comng from the power supply to engine PCA, Replace the PSU. |
T930 |
05.1:10 |
Problems with the formatter FAN |
Turn off/on. Disconnect and reconnect cable, Repalce the formatter. |
T930 |
05.4:10 |
BIOS data corrupted in formatter |
Replace the formatter |
T930 |
05.5:10 |
BIOS should be updated (advisory) |
Update the formatter BIOS |
T930 |
05.7:10 |
Synchronization problems between control panel and formatter |
Disconnect any device connected to the USB host in fron panel, Turn off, unplug power cable, reconnect Turn on. Replace front Panel, Repalce Formatter PCA |
T930 |
06:03 |
Problems with NVM in hard disk |
Turn off/on. Replace the Hard Drive. |
T930 |
06:10 |
Problems with NVM in hard disk |
Turn off/on. Replace the Hard Drive. |
T930 |
06.2:10 |
Hard disk cannot be unlocked |
Turn off/on. Remove E-Box, check cables, replace hard disk drive. |
T930 |
06.3:10 |
Hard disk is corrupted |
Turn off/on. Remove E-Box, check cables, replace hard disk drive. |
T930 |
08:04 |
Communication lost between front panel and formatter |
Turn off/on. Update the Firmware, Check fron panel connections, replace the front panel, replace the formatter PCA |
T930 |
08:08 |
A front panel icon does not work (advisory) |
Restart the Printer, Update the firmware |
T930 |
08:10 |
Problems detected in the front panel Hardware |
Turn off/on. Check the front panel is correctly connected, replace the front panel. |
T930 |
08:11 |
Communication lost between front panel and printer |
Restart printer, update firmware, check front panel connections, repalce the front panel, replace the formatter PCA |
T930 |
11:10 |
Trailing cable does not seem to be detected |
Turn off/on. Check Trailing Cable connections, Check for damage, replace trailing cable, check power cable to formatter, replace carriage PCA, Replace Engine PCA |
T930 |
21.2:13 |
Failure moving service station |
Turn off/on. Check the path is clear, revove visable obstacles, check cutter activation, perform set service station diagnostic test, replace the service station. |
T930 |
21:13 |
Problem with the Service Station motor |
Check Service Station Path, check the cutter is not blocking carriage, perform service station diagnostics test, replace service station |
T930 |
22.0:00 |
Service-station-side ink supply station error |
Turn off/on. Perform Ink delivery system diagnostic test, check cables to ISS and engine PCA, replace the ISS on the Serivce station side, replace the Engine PCA. |
T930 |
22.1:00 |
Front-panel-side ink supply station error |
Turn off/on. perform ink delivery system diagnostic test, check cables from ISS and engine PCA, replace ISS of the front panel side, replace the engine PCA |
T930 |
24:10 |
Error detected in ink tube system |
Turn off/on. perform ink delivery system diagnostic test to see if bongos go up and down to pressurize ink in the tube, install new cartiridges and printheads, try purging ISS. Replace ISS |
T930 |
26:01 |
Ink supply error found during IDS diagnostic test (advisory) |
reseat faulty ink supply and repeat the ink delivery system diagnostic test, replace the faulty ink supply and repeat diagnostic test, repalce Left ink supply station |
T930 |
27:01 |
Too many nozzeles out detected |
Print the “Nozzle health” diagnostic print from the service menu, replace printhead if nozzels out, if ok run “drop detector calibration”, replace drop detector |
T930 |
41:03 |
Electrical problem in paper-axis motor |
Turn off/on, check for visible obstacles in paper path, perform paper drive diagnostic test, check paper advance drive cable, replace paper advance drive, replace engine PCA |
T930 |
42:03 |
Electrical problem in scan-axis motor |
Turn off/on. Reconnect the power cord and turn on the printer, check for visable obstacles, check cables, replace scan axis motor, replace the engine PCA |
T930 |
45.1:03 |
Error in the rewinder 1 system (upper rewinder) |
Turn off/on. The rewinder will be tested automatically during boot up, the cable connect the PCA, replace the upper roll rewinder |
T930 |
45.1:10 |
Error in the rewinder 1 system (upper rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the upper roll rewinder |
T930 |
45.2:03 |
Error in the rewinder 2 system (lower rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the lower roll rewinder |
T930 |
45.2:10 |
Error in the rewinder 2 system (lower rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the lower roll rewinder |
T930 |
46.1:10 |
Error in the upper pump of the PHA blowing system |
Turn Off/on. Check Pump cable is undamaged and connected to PCA, replace the upper pump |
T930 |
46.2:10 |
Error in the lower pump of the PHA blowing system |
Turn Off/on. Check Pump cable is undamaged and connected to PCA, replace the lower pump |
T930 |
47:03 |
Starwheel motor error |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, replace engine PCA. |
T930 |
47:10 |
Starwheel motor error |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, replace engine PCA. |
T930 |
47.5:10 |
Problem at the starwheel lifter motor end of the travel sensor |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, lifter sensor cable, replace sensor, replace engine PCA. |
T930 |
48:00 |
PRS Actuator system failure |
turn off/on. Perform the scan-axis PPS diagnostic test,Check the PRS Actuator cable, Replace the printhead-to-paper space solenoid, Replace engine PCA |
T930 |
52:10 |
Drop detector failure |
Turn off/on. Check the cable, Replace the drop detector, replace the service station. |
T930 |
54.4:03 |
Pinchwheel lifter motor error |
Turn off/on. Check for visible obstacles, check cable, repalce the pinchwheel lifter motor, replace the engine PCA |
T930 |
55:10 |
Cannot access the line sensor EEPROM |
Turn off/on. Perform carriage test, replace line sensor, replace the carriage PCA |
T930 |
56:01 |
Drive roller analog encoder homing failed |
Turn off/on. Perform paper path test, replace the encoder disk and encoder sensor, replace the engine PCA |
T930 |
59.1:09 |
Two electrical parts have been replaced at the same time |
Replace part one at a time, restart the printer before replacing another. |
T930 |
59.2:00 |
An unsupported or reused part has been installed |
Install only new parts recommended by HP for this printer |
T930 |
59.3:10 |
Wrong information stored on CryptoAsic |
Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with thedelivered licenses. |
T930 |
59.4:10 |
CryptoAsic failure |
Reseat the CryptoAsic SIM PCA, Order an CryptoAsic SIM PCA Service Kit, & replace, escalate to case 3, Replace the engine PCA |
T930 |
59.5:19 |
CryptoAsic type mismatch |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, replace Engine PCA |
T930 |
59.6:19 |
Printer serial number mismatch |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, replace Engine PCA |
T930 |
59.7:14 |
CryptoAsic generic error |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, Write in an empty USB the file provided by Level 3, plug in the USB in the printer and reboot. |
T930 |
60.1:11 |
Initialization error (cannot read RFID tag) |
Turn Off/on. Check that the RFID device connections, get diagnostic package and contact Level 3. |
T930 |
60.2:17 |
Initialization error (RFID has incorrect data) |
Turn Off/on. Check that the RFID device connections, get diagnostic package and contact Level 3. |
T930 |
61:01 |
Incorrect or unsupported file format (advisory) |
Check if printer supports file format,(PS, TIFF,JPEG supported by Post Script Printers) Turn off/on. resend the file to the printer, update the firmware |
T930 |
61:04.1 |
PostScript fonts seem to be missing (advisory) |
Update the firmware to re-install fonts. |
T930 |
61:04.2 |
Unknown PostScript ID sent to printer (advisory) |
Update the firmware to re-install fonts. |
T930 |
61:08 |
Incorrect paper type specified in job (advisory) |
Change the paper and resend job |
T930 |
61:08.1 |
Job cannot be printed because it is password-protected |
Resend the job without password protection |
T930 |
61:08.2 |
Job contains format errors or incorrect settings |
ensure the file format is supported by the printer, resend the job using the Embedded Web server |
T930 |
61:09 |
Unexpected end of job (advisory) |
Resend the job, resend using the embedded web server |
T930 |
61:10 |
Job timed out (advisory) |
Increase the I/O timeout using the printers front panel, resend the job from a faster computer, resend the job using the Embedded Web Server, use "Print to File" to save to USB and send from USB |
T930 |
63:04 |
Network interface error |
Turn off/on. Check the network cable, update the firmware, check network interface card, repalce the network interface card |
T930 |
63:10 |
Network interface error |
Turn off/on. Check the network cable, update the firmware, check network interface card,check cable, repalce the network interface card |
T930 |
63:20 |
Potential problem in the network interface |
turn off/on. Check network cable, update firmware, Check that the network interface card (including the riser) are correctly connected |
T930 |
71:03 |
Out of memory |
Turn off/on. Resend the job by: decreasing resolution to 300 dpi, select economode, send job as a bitmap |
T930 |
71:08 |
Insufficient display list |
Turn off/on. Resend the job by: decreasing resolution to 300 dpi, select economode, send job as a bitmap |
T930 |
72.02 |
service calibration should be performed |
At the front panel, press [double wheel icon] then [single wheel icon] , then Internal prints > Service information prints > Print calibration status. Perform whatever calibration needed |
T930 |
74:01 |
Error uploading firmware update file |
Turn off/on. Ensure connection to computer and printer is functioning, Try again up upload the firmware update file. |
T930 |
74.1:04 |
Error uploading paper preset |
Turn off/on. Ensure connection to computer and printer is functioning, Try again up upload the paper preset file. |
T930 |
74.08:04 |
Firmware update problem |
Turn off/on. Try again to update the firmware. Download the firmware file again, as the file that you have may be corrupted. Replace the front panel |
T930 |
76:03 |
The hard disk is full |
Remove any unceccessary files from the hard disk using the Embedded Web Server, run the hard idsk Recovery Utility |
T930 |
78:08 |
Paper does not support borderless printing |
Use a paper type that supports borderless printing. |
T930 |
78.1:04 |
Paper settings area missing in paper settings file |
Turn off/on. Update the firmware. |
T930 |
79:03 |
Generic firmware error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
T930 |
79:04 |
Generic firmware error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
T930 |
79.2:04 |
Generic Operating System error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
T930 |
80:03 |
Stacker overdrive motor error |
Turn off/on. Test the cutter. Perform a 'Form Feed & Cut', and verify the paper can be cut.Perform Stacker overdrive motor diagnostic, replace stacker overdrive motor, perform calibration. |
T930 |
81:01 |
Paper servo shutdown, possible paper jam |
Check for Structural Damage: platen finger rubbing rollers, leaving black marks on roller, gap in the platen beam. Check for visable obstacles, perform paper drive diagnostics, check Engine PCA. |
T930 |
86:01 |
Scan axis servo shutdown, possible paper jam |
Check for visable obstacles restricting carriage, Turn off/on. Perform scan-axis diagnotic, check carriage belt repalce as needed, lubricate scan axix, perform encoder strip verification |
T930 |
87:01 |
Problem reading the scan-axis encoder |
Turn off/on. Ensure encoder stip is clean especially near service station. Replace carriage PCA |
T930 |
89:03 |
Stacker ramps motor error |
Turn off/on. Perform the stacker ramps motor diagnostic test, check cable, replace the stacker ramps motor |
T930 |
90:03 |
Diverter valves motor error |
Turn off, remove paper from stacker and basket, turn on. Perform output valve test, check diverter valves & calibrate, repalce stacker, calibrate, check form feed and cut action. |
T930 |
93.0.n:10 |
Ink pressure error in first test during in Printhead filling for color |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow |
T930 |
93.1.n:10 |
Temperature error in first spitting test during in Printhead filling |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow |
T930 |
93.2.n:10 |
Ink pressure error in second test during in Printhead filling |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow, moisten tube septums with water, upgrade firmware, purge tubes agin with new printhead & ink |
T930 |
93.3.n:10 |
Temperature error in second spitting test during in Printhead |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow, could be service station ISS, front panel or other errors refer to technical manual |