| T2300 |
01.0:YZ |
Communicaion with Engine PCA Failed |
Turn off/on. Remove Formatter & Reinsert, Replace Engine PCA, Replace Formatter |
| T2300 |
01.1:YZ |
Error in the Engine PCA |
Turn off/on. Remove Formatter & Reinsert, Replace Engine PCA, Replace Formatter |
| T2300 |
01.2:YZ |
Failure Communicating with an Ink Supply |
Turn off/on. Perform Ink Delivery system Diagnostic test, Install ink Cartridges one by one, check cables replace if needed , replace left ink supply station, replace Engine PCA |
| T2300 |
02.1:YZ |
Problem with Carriage PCA |
Turn off/on. Check Trailing Cable connection, Replace Carriage PCA, Replace Trailing cable & PCA Covers, Replace Engine PCA |
| T2300 |
03:YZ |
Problem with Power Suppy Unit |
Turn off/on from switch and power cord, Replace Power Supply |
| T2300 |
03.0:10 |
Batter of Real Time clock ran down |
Replace Battery |
| T2300 |
06:YZ |
Failure reading/writing NVM in Hard Disk |
Turn off/on, Replace Hard Disk |
| T2300 |
07:10 |
Interconnect Board or Power Cable has failed |
Check power Cable, repalce if needed, replace the Interconnect Board |
| T2300 |
07.01:11 |
DelSol3 ASIC not found or not responding |
Check the condition and connections of the Interconnect data and power cable, replace if needed |
| T2300 |
07.02:11 |
USB Cable not connected |
Check the condition and connections of the USB cable, replace if necessary. |
| T2300 |
07.03:10 |
USB Hub not found |
Check Cable Connections to Input Hub,JUSB2, Engine PCA. Repalce Interconnect PCA, Formatter Board or Engine PCA |
| T2300 |
07.03:11 |
USB Scanner connected to incorrect port |
Ensure that the USB cable from the Scanner to the Interconnect board is connected at the connection labeled 'SCANNER' and not 'HOST CON' |
| T2300 |
08:04 |
Touch Control Panel communication failure during use |
Turn off/on. Upgrade the Firmware |
| T2300 |
08:08 |
TouchControl Panel will not function |
Turn off/on. Upgrade the Firmware |
| T2300 |
08:11 |
No Communication to Touch Control Panel |
Check Product Log for other system error, turn on/off, Check USB cable, Replace Touch Control Panel |
| T2300 |
08:01:11 |
Touch Control Panel USB Cable Fails |
Check USB cable, replace Touch Control Panel |
| T2300 |
09:01 |
Media Jam in Scanner |
Open the CIS to solve media jam, close again. If no paper seen run Scanner Motor Diagnostics |
| T2300 |
09:02 |
Scanner not Calibrated |
Calibrate Scanner |
| T2300 |
09:03 |
File I/O Error |
Reboot |
| T2300 |
09:04 |
Contex Library Failed to load |
Reboot the Product, Upgrade the firmware |
| T2300 |
09.01:10 |
Scanner Motor is failing |
Perform the Scanner motor diagnostics, replace the scanner Motor |
| T2300 |
09.02:10 |
CIS A Element is failing |
Replace CIS A Element |
| T2300 |
09.03:10 |
CIS B Element is failing |
Replace CIS B Element |
| T2300 |
09.05:10 |
CIS C Element is failing |
Repalce CIS C Element |
| T2300 |
09.06:10 |
CIS E Element is failing |
Replace CIS E Element |
| T2300 |
09.08:11 |
Power Cable of scanner is failing |
Check connection, replace cable if needed |
| T2300 |
09.09:11 |
USB Cable of Scanner is failing |
Check the Condiditon and connections of scanner USB cable, repalce as needed |
| T2300 |
09.10:10 |
Scanner SCU is failing |
Replace the Scanner SCU |
| T2300 |
11:YZ |
Trailing Cable does not seem detected |
Turn off/on. Check trailing cable for damage, replace cable, Replace Carriage PCA, Replace Engine PCA |
| T2300 |
21:YZ |
Failure moving Service Station |
Turn off/on, check primer tubes, check service station path, check cutter activation. The cutter is on the left side of the carriage. |
| T2300 |
21.1:YZ |
Failure moving the Primer Motor of the Service Station |
Turn off/on. Check for clear path, perform Primer Motor Diagnostics test , replace service station |
| T2300 |
22.0:YZ |
Left Ink Supply Station error, module 0. |
Turn off/on,check ink supply station and engine PCA cables.Perform Ink Delivery System Diagnostic test, Replace Left Ink Supply Staion, Repalce Engine PCA |
| T2300 |
22.1:YZ |
Left Ink Supply Station error, module 1 |
Turn off/on, check ink supply station and engine PCA cables.Check the Data Harness and ISS Harness. Perform Ink Delivery System Diagnostic test, Replace Left Ink Supply Staion, Replace Engine PCA |
| T2300 |
24:YZ |
Ink Setup failure |
Turn off/on, perform ink delivery system diagnostics test, purge ink supply tubes, install new cartridge, replace ink supply tubes. |
| T2300 |
26:01 |
Ink Supply error in IDS Diagnostic test |
Reseat Faulty Ink supply and repeat ink delivery system diagnostic test, replace faulty ink supply, replace left ink supply station |
| T2300 |
39.1:01 |
Roll 1 Switch Failed, Roll 1 unloaded |
no correction action, inform user that roll was unloaded |
| T2300 |
39.2:01 |
Roll 2 switch fialed, toll 2 has been unloaded |
no correction action, inform user that roll was unloaded |
| T2300 |
41:YZ |
Electrical Fault or current limit in Media-Axix Motor |
Turn off/on. Open scnner and check for visible obstacles. Perform paper drive diagnostic and rewinder diagnostic test, Check Media Advance drive cable, Repalce media advance, replace Engine PCA |
| T2300 |
42:YZ |
Electrical problem in Scan-Axix Motor |
Turn off/on. Open scanner for visible obstacles. Check Scan-Axis Motor cale, replace Scan-axis Motor, Replace Engine PCA |
| T2300 |
45.1:YZ |
An error with the Rewinder 1 System n detected |
Turn off/on. Check Rewinder cable1, check Right Roll support, run Rewinder diagnostic test, replace upper right roll support |
| T2300 |
45.2:YZ |
Error with the rewinder 2 system |
Turn off/onf, check rewinder 2 cable, check lower right roll support, perform diagnostic test, replace Lower Right roll support |
| T2300 |
47:YZ |
Starwheels motor errir |
Turn off/on. Open scanner and check for obstacles, check starwheel assembly cable, perform scan axis starwheel diagnostic, replace starwheel motor, replace engine PCA |
| T2300 |
48:YZ |
PPS system failure |
Turn off/on. Check that the Pen to Paper Space (PPS) Solenoid cable, Perform the Scan Axis PRS diagnostic test, Replace the Pen to Paper Space (PPS) Solenoid, Reoakce Engine PCA |
| T2300 |
51:YZ |
Scanner Position Sensor failure |
Check that the Scanner Position Sensor cable, perform sensors test, replace scanner position scanner |
| T2300 |
52:10 |
Failure in the Drop Detector |
Turn off/onf, check the drop detector test, repalce the drop detector, replace the Engine PCA |
| T2300 |
55:YZ |
Problem with Line Sensor EEPROM |
Turn off/on. Perform carriage Test, check Line Sensor connection to PCA, replace line sensor, replace the carriage PCA |
| T2300 |
56:YZ |
Drive Roller analog encoder homing failed |
Turn off/on. Perform media path test, replace encoder disk and encoder sensor, replace engine PCA |
| T2300 |
59.1:09 |
Two electrical parts repalced at the same time |
Replace one part at a time, and restart the product before replacing another. |
| T2300 |
59.2:00 |
Unsupported or reused part installed |
Install only new parts recommended by HP for this product. |
| T2300 |
60.1:YZ |
Initialization error |
Turn off/on, check power cord, switch off, remove the formatter, reinsert formatter, witch power on, get product Log see HP Tech support |
| T2300 |
60.2:YZ |
Initialization error |
Turn off/on, check power cord, switch off, remove the formatter, reinsert formatter, witch power on, get product Log see HP Tech support |
| T2300 |
61:YZ |
File format not supported |
Check printer speicifications to see if file format supported on this printer, resend file, check graphics language setting, update firmware, |
| T2300 |
61:04.1 |
Post Script fonts seemm to be missing |
Perform firmware upgrade |
| T2300 |
61:08.1 |
File is password protected, can not print |
Resend file without password protection |
| T2300 |
63:01 |
Cannot retrieve IP address |
Connect to another network, Modify the IPv4 cofiguration |
| T2300 |
63:YZ |
input/output problem through ntwork interface on formatter |
Turn off/on. Check network cable connected to formatter, check firmware, repalce the Formatter. |
| T2300 |
64:YZ |
Input/Output problem through USB port |
Turn off/on, check USB cable, check firmware, update as needed, replace Formatter |
| T2300 |
64.1:YZ |
Esternal HD accessory not connected |
Turn off/on. Power on again wile pressing MENU,OK and Cancel simultaneously, when system promts press OK twice, test with other USB, repalce formatter board |
| T2300 |
65:YZ |
memory Driver internal I/O error, I/O socket MI I/O error |
Turn off/on. Check unknown port cable, check for latest firmware, replace Formatter, replace Engine PCA |
| T2300 |
68:YZ |
Loss of engine counter tracking |
The product will continue to function correctly, but the life counters will not continue counting until you restart the product. |
| T2300 |
71:03 |
Out of Memory |
Restart |
| T2300 |
71:04 |
Out of memory |
The total memory available in the product depends on its configuration. Upgrade the firmware, decrease the print resolution to 300 dpi, see HP Authorized tech for more information |
| T2300 |
72.02:09 |
Generic firmware Error |
Turn off/on. Update firmware to latest version, |
| T2300 |
72.02:YZ |
Perform Serivce calibration |
At the Touch Control Panel, select the Internal Prints icon, then Service information > Print calibration status.Perform whichever calibration is needed. |
| T2300 |
74:YZ |
Error uploading firmware update file |
Turn off/on. Check connection to computer, try update again. |
| T2300 |
74.1:YZ |
Error uploading paper profile |
Turn off/on. Check computer connection. Try uploading again. Make sure paper profile update file is compatible with firmware version of product. |
| T2300 |
74.08:04 |
Problem with the firmware upgrade process |
Reboot, try again, download from HP as file may be corrupt, repalce the Touch Control Panel |
| T2300 |
75.21:YZ |
the Spitoons have reached 80% capacity |
Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station. |
| T2300 |
75.22:YZ |
The spittons are full |
Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station. |
| T2300 |
76:YZ |
Hard disk drive is full |
Remove any unnecessary files from the hard disk using the Embedded Web Server. If the problem persists, run the Hard Disk Recovery Utility |
| T2300 |
78:08 |
The job received cannot be printed without borders |
Use a paper that supports borderless printing. |
| T2300 |
78.1:YZ |
Media settings area missing in the paper settings file |
Turn off/on, check for latest firmware |
| T2300 |
79:YZ |
Generic firmware Error |
Turn off/on. Check for latest firmware update |
| T2300 |
81:01 |
Paper axix error |
the copier will restart and run a diagnostic test |
| T2300 |
81:YZ |
Consistent 81:YZ Errors |
structural damage inspect Platen fingers and rollers, check for gap on platen beam, check connections. Replace Media Advance Drive |
| T2300 |
86:01 |
Scan axis error |
copier will restart and run a diagnostic test |
| T2300 |
86:11 |
Scan Axis movement requires too much force or energy. |
Check that cutter disengages, lubricate scan axis, install Preventative Maintenance Kit 1 |
| T2300 |
87:YZ |
Problem with the Carriage Encoder Sensor readings |
check connection to Carriage PCA, visually inspect encoder for damage, Replace if needed. Clean encoder sensor, replace encoder sensor, repalce Carriage PCA |
| T2300 |
87:01 |
Problem finding the Scan-axis encoder reading |
Clean the encoder sensor, replace the encoder sensor |
| T2300 |
93:YZ |
Unable to pressurize the Ink Delivery System |
Turn on/off. Perform the Ink Delivery System diagnostic,Check that the cables,Replace the Left Ink Supply Station,Replace the Engine PCA. |
| T1100 |
01.0:YZ |
HCI queue does not end after 2 seconds. |
Turn off/on. If error continues repalce Formatter, Repalce the Main PCA |
| T1100 |
01.1:YZ |
NVM backup: not found, read, write or read back error. |
Turn off/on. If the System Error continue replace the main PCA, Replace Formatter |
| T1100 |
01.2:YZ |
Print Mech PCA fault or NVM backup failure. |
Turn off/on. If the System Error continue replace the PrintMech PCA |
| T1100 |
01.3:YZ |
Problem with the PrintMech PCA. |
Turn off/on. Turn off/on. Check cables for PrintMech PCA and Main PCA, repalce Main PCA, Repalce Formatter |
| T1100 |
02.1:YZ |
Encoder seems to be wrong. |
Turn off/on. Check Trailing cable, replace if needed, if continues repalce Carriage PCA, Repalce the Main PCA |
| T1100 |
02.2:YZ |
Problem with the Carriage PCA. |
Turn off/on. Check trailing cable, replace if needed, if continues repalce Carriage PCA, Repalce the Main PCA, if Error conitnues repalce Formatter Board |
| T1100 |
03:YZ |
Problem with Power Supply Unit. |
Turn off/on. Perform the Electronics Module Test Diagnostic, Replace Power Supply |
| T1100 |
05.1:YZ |
CPU Fan is stopped or burnt. |
Turn off/on. Replace Power supply, replace Main PCA |
| T1100 |
05:2:YZ |
Main memory size failure. |
Turn off/on.Check Memory Module, replace the Formatter, replace the Main PCA |
| T1100 |
06.1:YZ |
Main NVM failure - not detected, read/write failed |
Turn off/on. If error continues repalce Formatter |
| T1100 |
06.2:YZ |
NVM main: not detected, read, write or read back error |
Turn off/on. Replace Formatter |
| T1100 |
07.1:YZ |
Fan PSU driver burnt. |
Turn off/on. Replace the main PCA, Replace the Formatter |
| T1100 |
08:YZ |
Problem with the Front Panel. |
Turn off/on. Check Front Panel interface cable connected to PCA. Ck memory module in formatter, check connections, check for Firmware update,Repalce Main PCA, Formatter, Front Panel |
| T1100 |
11:YZ |
Trailing Cable does not seem to be detected. |
Turn off/ on. Check trailing cable, replace if needed. Check connection to PCA, If error continues repalce Formatter, Main PCA, Carriage PCA |
| T1100 |
12.n:YZ |
Carriage & PC Main doesn't detect pens |
Turn off/on. Check trailing cable, check PCA connection, check printheads, check flex ciscuit contacts and printhead contacts, Replace Carriage PCA, replace Main PCA |
| T1100 |
13.1:YZ |
The ISS cable may be not properly connected or malfunctioning. |
Turn off/on. Removce ALL cartridges and reinstall, check cables between ink supply station and main PCA, replace ink supply station, replace main pca |
| T1100 |
17:YZ |
Harness of PCA Main to Printmech not connecting |
Turn off.on. Check interconnection cables, replace harness, replace main pca, replace printmech PCA |
| T1100 |
21.1:YZ |
service Station servo shutdown |
Turn off/on. Perform service station diagnostic test, repalce servcie station, replace PrintMech PCA |
| T1100 |
21.2:YZ |
Fail moving Service Station |
Turn off/on. Check service station path for obstacles, perform service station diagnositic , replace service station, repalce PrintMech PCA |
| T1100 |
21.3:YZ |
Problem with Service Station |
Turn off/on. Check service station path for obstacles, perform service station diagnositic , replace service station, repalce PrintMech PCA |
| T1100 |
21.4:YZ |
Primer Error, Primer motor, Servo Shutdown, Servo Fault |
Turn off/on. Check service station path for obstacles, perform service station diagnositic , replace service station, repalce PrintMech PCA |
| T1100 |
22.0:YZ |
ISS BPS0 error |
Turn off/on. Check cables from Ink Supply Station to main PCA, perform ISS diagnostic, Replace Ink Supply Station, replace Main PCA, Replace Formatter |
| T1100 |
22.1:YZ |
ISS BPS1 error |
Turn off/on. Check cables from Ink Supply Station to main PCA, perform ISS diagnostic, Replace Ink Supply Station, replace Main PCA, Replace Formatter |
| T1100 |
24:YZ |
Ink Setup failure |
Turn off/on. Try purging the Ink Supply Tives, Install new Cartridges in printer and purge ink supply tubes again |
| T1100 |
26.1:YZ |
Order of Ink Supplies incorrect |
Remove ink supply cartridges and check they are correct, check for latest firmware |
| T1100 |
26.2:YZ |
A Wrong ink cartridge detected |
Remove ink supply cartridges and check they are correct, check for latest firmware, repalce the ink supply cartridges |
| T1100 |
27:YZ |
An Error has occurred in Printhead detection |
Turn off/on. Remove and reinstall printheads, repalce carriage cover, replace the carriage PCA, Replace the Formatter |
| T1100 |
41:YZ |
Electrical fault or current limit in Media-Axis Motor.. |
Turnoff/on. Check fo visable obstacles restricting movement of Media advance roller, run Media Drive Diagnostics, Check Cables, replace Media Advance Drive or Main PCA |
| T1100 |
42:YZ |
Electrical fault or current limit in Scan-Axis Motor.. |
Turn off/on. Check for visable obstacles, perform Scan Axis Diagnostic Test, Check cable, repalce PrintMech PCA, Replace Scan-Axix Motor, Replace PrintMech PCA |
| T1100 |
44:YZ |
An error with the Rewinder System has been detected. |
Turn off/on. Check the Rewinder cable, check the Right spindle holder, perform rewinder diagnostic test, replace the right spindle, repalce PrintMech PCA |
| T1100 |
47:YZ |
Star wheels motor error. |
Turnoff/on. Check Starwheel Assembly cable, check for visable obstacles, perform Scan Axis starwheel diagnostic test, replace Starwheel motor, replace Main PCA |
| T1100 |
48:YZ |
PPS System failure |
Turn off/on. Check pen to paper space solenoid cable for damage, perform scan axis PSS diagnostics, replace PPS, replace PrintMech PCA |
| T1100 |
51:YZ |
Window sensor failure |
Check Window position sensor cable, replace window position sensor |
| T1100 |
52:YZ |
The printer has detected a faulty pare in Drop Detector (DDP) |
Turn off/on. Check drop detector cable, check service station cable, repalce drop detector, reset calibration of drop detector, repalce PrintMech PCA, replace Formatter |
| T1100 |
52.1:YZ |
Failure to switch ON Drop Detector (DDP) |
Turn off/on. Check drop detector cable, check service station cable, repalce drop detector, reset calibration of drop detector, repalce PrintMech PCA, replace Formatter |
| T1100 |
52.2:YZ |
Failure to switch OFF Drop Detector (DDP) |
Turn off/on. Check drop detector cable, check service station cable, repalce drop detector, reset calibration of drop detector, repalce PrintMech PCA, replace Formatter |
| T1100 |
53:YZ |
An error with the Main Media Sensor has been detected. |
Check out of paper sensor, perform the sensors test, replace out of paper sensor |
| T1100 |
54:YZ |
An error with the Pinch Lever sensor has been detected. |
Check that the media Lever position sensor cable is not damaged and connected to the PCA. Repalce the Media Lever Position Sensor |
| T1100 |
55:YZ |
Line Sensor error , failure to access Line Sensor EEPROM |
Turn off/on. Perform carriage test, check line sensor connections to PCA, replace line sensor, repalce carriage PCA |
| T1100 |
56:YZ |
Drive roller analog encoder sensor fail or calibration failed |
Turn off/on. Perform Media Path Test, repalce the encoder disk and encoder sensor, replace Main PCA |
| T1100 |
58:YZ |
Line sensor not functioning correctly |
Turn off/on. Perform Line Sensor Calibration, check printer has latest Firmware, perform carriage test, repalce line sensor |
| T1100 |
61:YZ |
The file format is incorrect Printer cannot process the job |
Check the file to see if correct format, check firmware, re-install post script fonts, send file without password protections |
| T1100 |
63:YZ |
Input/Output problem through the Network Card |
Turn off/on. Check network cable, check firmware, is error continues replace Formatter, replace the Main PCA |
| T1100 |
64:YZ |
Input/Output problem through the USB Port. |
Turn off/on.Check USP cable, check firmware,update, replace formatter, repalce Main PCA |
| T1100 |
65:YZ |
Memory Driver Internal I/O error, I/O Socket ,Internal I/O error |
Turn off/on. Check unknown port cable, check firmware update, repalce Formatter, replace Main PCA |
| T1100 |
66:YZ |
Cannot print file on current paper type. |
Resend the file, on current paper type, change paper type to type loaded when file sent |
| T1100 |
67:YZ |
Input/Output problem through a Firewire Port. |
Check the firewire cable is correctly connected, check the printer has latest Firmware, If error continues replace the Main PCA |
| T1100 |
71:YZ |
Out of memory failure. |
remove unnecessary files from the Hard Disk Drive of the Formatter using the Web Server |
| T1100 |
71:10 |
Default Serial Number found in the main and backup NVM |
Perform Error 71:19 reocery service Utility (Caused by replacing the fromatter and PrintMech PCA at the same time) |
| T1100 |
72:YZ |
Servo Error. |
Turn off/on. Check printer has latest firmware, Perform Scan Axis Test, if error continues Perform Media Drive Diagnostic test |
| T1100 |
74:YZ |
Failed getting Part Numve/Serial Number |
Turn off/on, check that the Printer has the latest Firmware, Use the Service munu to update the S/N or Part Number |
| T1100 |
75.2:YZ |
Preventive Maintenance Kit #2 counter active, Spitoon foams |
Turn off/on. Change the service station |
| T1100 |
79:YZ |
Generic Firmware error. |
Turn off/on. Check that the Printer has the latest Firmware version |
| T1100 |
81:YZ |
Paper servo shutdown. |
Check paper path for obstacles, perform media drive diagnostic, check connections to Main PCA, repalce the Media Advance driver |
| T1100 |
85:YZ |
Problem finding the Drive Roller zero |
Perform the Media Drive diagnostic test to troubleshoot the problem |
| T1100 |
86:YZ |
Possible Paper Jam |
Turn off/on. Check for visible obstacles, Clear paper path |
| T1100 |
87:YZ |
Problem finding the Scan-axis encoder reading. |
Turn off/on. Movement jam, possible paper jam, mechanical initiator scan azis mearue error, check Scan-Axis Motor, Check encoder sensor is connected |
| T1100 |
94:YZ |
Color Calibration Error |
Perform Line Sensor Calibration, replace Line sensor, repalce Carriage PCA, replace Formatter |
| T1100 |
94.1:YZ |
Profiling algorithm failed. |
calibrate line sensor, repalce line sensor, replace carriage PCA, replace Formatter |
| T1100 |
95:YZ |
Calibration of the Paper advance doesn’t activate. |
One of printheads changed, perform paper advance routine to calibrate paper advance |
| T1100 |
97:YZ |
The Calibration of the Paper advance doesn’t activate. |
Perform the Service menu > Paper Advance routine to calibrate the paperadvance |
| T610 |
01.0:YZ |
HCI queue does not end after 2 seconds. |
Turn off/on. If error continues repalce Formatter, Repalce the Main PCA |
| T610 |
01.1:YZ |
NVM backup: not found, read, write or read back error. |
Turn off/on. If the System Error continue replace the main PCA, Replace Formatter |
| T610 |
01.2:YZ |
Print Mech PCA fault or NVM backup failure. |
Turn off/on. If the System Error continue replace the PrintMech PCA |
| T610 |
01.3:YZ |
Problem with the PrintMech PCA. |
Turn off/on. Turn off/on. Check cables for PrintMech PCA and Main PCA, repalce Main PCA, Repalce Formatter |
| T610 |
02.1:YZ |
Encoder seems to be wrong. |
Turn off/on. Check Trailing cable, replace if needed, if continues repalce Carriage PCA, Repalce the Main PCA |
| T610 |
02.2:YZ |
Problem with the Carriage PCA. |
Turn off/on. Check trailing cable, replace if needed, if continues repalce Carriage PCA, Repalce the Main PCA, if Error conitnues repalce Formatter Board |
| T610 |
03:YZ |
Problem with Power Supply Unit. |
Turn off/on. Perform the Electronics Module Test Diagnostic, Replace Power Supply |
| T610 |
05.1:YZ |
CPU Fan is stopped or burnt. |
Turn off/on. Replace Power supply, replace Main PCA |
| T610 |
05:2:YZ |
Main memory size failure. |
Turn off/on.Check Memory Module, replace the Formatter, replace the Main PCA |
| T610 |
06.1:YZ |
Main NVM failure - not detected, read/write failed |
Turn off/on. If error continues repalce Formatter |
| T610 |
06.2:YZ |
NVM main: not detected, read, write or read back error |
Turn off/on. Replace Formatter |
| T610 |
07.1:YZ |
Fan PSU driver burnt. |
Turn off/on. Replace the main PCA, Replace the Formatter |
| T610 |
08:YZ |
Problem with the Front Panel. |
Turn off/on. Check Front Panel interface cable connected to PCA. Ck memory module in formatter, check connections, check for Firmware update,Repalce Main PCA, Formatter, Front Panel |
| T610 |
11:YZ |
Trailing Cable does not seem to be detected. |
Turn off/ on. Check trailing cable, replace if needed. Check connection to PCA, If error continues repalce Formatter, Main PCA, Carriage PCA |
| T610 |
12.n:YZ |
Carriage & PC Main doesn't detect pens |
Turn off/on. Check trailing cable, check PCA connection, check printheads, check flex ciscuit contacts and printhead contacts, Replace Carriage PCA, replace Main PCA |
| T610 |
13.1:YZ |
The ISS cable may be not properly connected or malfunctioning. |
Turn off/on. Removce ALL cartridges and reinstall, check cables between ink supply station and main PCA, replace ink supply station, replace main pca |
| T610 |
17:YZ |
Harness of PCA Main to Printmech not connecting |
Turn off.on. Check interconnection cables, replace harness, replace main pca, replace printmech PCA |
| T610 |
21.1:YZ |
service Station servo shutdown |
Turn off/on. Perform service station diagnostic test, repalce servcie station, replace PrintMech PCA |
| T610 |
21.2:YZ |
Fail moving Service Station |
Turn off/on. Check service station path for obstacles, perform service station diagnositic , replace service station, repalce PrintMech PCA |
| T610 |
21.3:YZ |
Problem with Service Station |
Turn off/on. Check service station path for obstacles, perform service station diagnositic , replace service station, repalce PrintMech PCA |
| T610 |
21.4:YZ |
Primer Error, Primer motor, Servo Shutdown, Servo Fault |
Turn off/on. Check service station path for obstacles, perform service station diagnositic , replace service station, repalce PrintMech PCA |
| T610 |
22.0:YZ |
ISS BPS0 error |
Turn off/on. Check cables from Ink Supply Station to main PCA, perform ISS diagnostic, Replace Ink Supply Station, replace Main PCA, Replace Formatter |
| T610 |
22.1:YZ |
ISS BPS1 error |
Turn off/on. Check cables from Ink Supply Station to main PCA, perform ISS diagnostic, Replace Ink Supply Station, replace Main PCA, Replace Formatter |
| T610 |
24:YZ |
Ink Setup failure |
Turn off/on. Try purging the Ink Supply Tives, Install new Cartridges in printer and purge ink supply tubes again |
| T610 |
26.1:YZ |
Order of Ink Supplies incorrect |
Remove ink supply cartridges and check they are correct, check for latest firmware |
| T610 |
26.2:YZ |
A Wrong ink cartridge detected |
Remove ink supply cartridges and check they are correct, check for latest firmware, repalce the ink supply cartridges |
| T610 |
27:YZ |
An Error has occurred in Printhead detection |
Turn off/on. Remove and reinstall printheads, repalce carriage cover, replace the carriage PCA, Replace the Formatter |
| T610 |
41:YZ |
Electrical fault or current limit in Media-Axis Motor.. |
Turn off/on. Check fo visable obstacles restricting movement of Media advance roller, run Media Drive Diagnostics, Check Cables, replace Media Advance Drive or Main PCA |
| T610 |
42:YZ |
Electrical fault or current limit in Scan-Axis Motor.. |
Turn off/on. Check for visable obstacles, perform Scan Axis Diagnostic Test, Check cable, repalce PrintMech PCA, Replace Scan-Axix Motor, Replace PrintMech PCA |
| T610 |
44:YZ |
An error with the Rewinder System has been detected. |
Turn off/on. Check the Rewinder cable, check the Right spindle holder, perform rewinder diagnostic test, replace the right spindle, repalce PrintMech PCA |
| T610 |
47:YZ |
Star wheels motor error. |
Turn off/on. Check Starwheel Assembly cable, check for visable obstacles, perform Scan Axis starwheel diagnostic test, replace Starwheel motor, replace Main PCA |
| T610 |
48:YZ |
PPS System failure |
Turn off/on. Check pen to paper space solenoid cable for damage, perform scan axis PSS diagnostics, replace PPS, replace PrintMech PCA |
| T610 |
51:YZ |
Window sensor failure |
Check Window position sensor cable, replace window position sensor |
| T610 |
52:YZ |
The printer has detected a faulty pare in Drop Detector (DDP) |
Turn off/on. Check drop detector cable, check service station cable, repalce drop detector, reset calibration of drop detector, repalce PrintMech PCA, replace Formatter |
| T610 |
52.1:YZ |
Failure to switch ON Drop Detector (DDP) |
Turn off/on. Check drop detector cable, check service station cable, repalce drop detector, reset calibration of drop detector, repalce PrintMech PCA, replace Formatter |
| T610 |
52.2:YZ |
Failure to switch OFF Drop Detector (DDP) |
Turn off/on. Check drop detector cable, check service station cable, repalce drop detector, reset calibration of drop detector, repalce PrintMech PCA, replace Formatter |
| T610 |
53:YZ |
An error with the Main Media Sensor has been detected. |
Check out of paper sensor, perform the sensors test, replace out of paper sensor |
| T610 |
54:YZ |
An error with the Pinch Lever sensor has been detected. |
Check that the media Lever position sensor cable is not damaged and connected to the PCA. Repalce the Media Lever Position Sensor |
| T610 |
55:YZ |
Line Sensor error , failure to access Line Sensor EEPROM |
Turn off/on. Perform carriage test, check line sensor connections to PCA, replace line sensor, repalce carriage PCA |
| T610 |
56:YZ |
Drive roller analog encoder sensor fail or calibration failed |
Turn off/on. Perform Media Path Test, repalce the encoder disk and encoder sensor, replace Main PCA |
| T610 |
58:YZ |
Line sensor not functioning correctly |
Turn off/on. Perform Line Sensor Calibration, check printer has latest Firmware, perform carriage test, repalce line sensor |
| T610 |
61:YZ |
The file format is incorrect Printer cannot process the job |
Check the file to see if correct format, check firmware, re-install post script fonts, send file without password protections |
| T610 |
63:YZ |
Input/Output problem through the Network Card |
Turn off/on. Check network cable, check firmware, is error continues replace Formatter, replace the Main PCA |
| T610 |
64:YZ |
Input/Output problem through the USB Port. |
Turn off/on.Check USP cable, check firmware,update, replace formatter, repalce Main PCA |
| T610 |
65:YZ |
Memory Driver Internal I/O error, I/O Socket ,Internal I/O error |
Turn off/on. Check unknown port cable, check firmware update, repalce Formatter, replace Main PCA |
| T610 |
66:YZ |
Cannot print file on current paper type. |
Resend the file, on current paper type, change paper type to type loaded when file sent |
| T610 |
67:YZ |
Input/Output problem through a Firewire Port. |
Check the firewire cable is correctly connected, check the printer has latest Firmware, If error continues replace the Main PCA |
| T610 |
71:YZ |
Out of memory failure. |
remove unnecessary files from the Hard Disk Drive of the Formatter using the Web Server |
| T610 |
71:10 |
Default Serial Number found in the main and backup NVM |
Perform Error 71:19 reocery service Utility (Caused by replacing the fromatter and PrintMech PCA at the same time) |
| T610 |
72:YZ |
Servo Error. |
Turn off/on. Check printer has latest firmware, Perform Scan Axis Test, if error continues Perform Media Drive Diagnostic test |
| T610 |
74:YZ |
Failed getting Part Numve/Serial Number |
Turn off/on, check that the Printer has the latest Firmware, Use the Service munu to update the S/N or Part Number |
| T610 |
75.2:YZ |
Preventive Maintenance Kit #2 counter active, Spitoon foams |
Turn off/on. Change the service station |
| T610 |
79:YZ |
Generic Firmware error. |
Turn off/on. Check that the Printer has the latest Firmware version |
| T610 |
81:YZ |
Paper servo shutdown. |
Check paper path for obstacles, perform media drive diagnostic, check connections to Main PCA, repalce the Media Advance driver |
| T610 |
85:YZ |
Problem finding the Drive Roller zero |
Perform the Media Drive diagnostic test to troubleshoot the problem |
| T610 |
86:YZ |
Possible Paper Jam |
Turn off/on. Check for visible obstacles, Clear paper path |
| T610 |
87:YZ |
Problem finding the Scan-axis encoder reading. |
Turn off/on. Movement jam, possible paper jam, mechanical initiator scan azis mearue error, check Scan-Axis Motor, Check encoder sensor is connected |
| T610 |
94:YZ |
Color Calibration Error |
Perform Line Sensor Calibration, replace Line sensor, repalce Carriage PCA, replace Formatter |
| T610 |
94.1:YZ |
Profiling algorithm failed. |
calibrate line sensor, repalce line sensor, replace carriage PCA, replace Formatter |
| T610 |
95:YZ |
Calibration of the Paper advance doesn’t activate. |
One of printheads changed, perform paper advance routine to calibrate paper advance |
| T610 |
97:YZ |
The Calibration of the Paper advance doesn’t activate. |
Perform the Service menu > Paper Advance routine to calibrate the paperadvance |
| Z6200 |
01.0:10 |
Main PCA hardware failure |
Turn off/on. Replace Main PCA |
| Z6200 |
01.1:10 |
PrintMech PCA hardware failure |
Turn off/on. Replace PrintMech PCA |
| Z6200 |
01.2:10 |
ISS Top PCA communication failure |
Turn off/on. Replace Ink Suppy Tubes and Trailing Cable |
| Z6200 |
01.3:10 |
ISS Bottom PCA communication failure |
Turn off/on. Replace the Ink Supply Tubes and Trailing Cable. |
| Z6200 |
02.1:10 |
Carriage PCA Communication failure |
Turn off/on. Check trailing cable, check cable connection to PCA, Replace Carriage PCA |
| Z6200 |
03:10 |
Power Distibution failure |
Turn off/on. If power Supply inits blue LED is on, replace the PrintMech PCA, if not replace power supply |
| Z6200 |
05:10 |
Formatter communication failure with ISS |
Turn off/on. Check cable from formatter to PrintMech PCA. Replace Formatter |
| Z6200 |
06:03 |
Main NVM communication failure |
Turn off/on. If the System Error continues, replace the Hard Disk Drive |
| Z6200 |
08:11 |
Front Panel communication failure |
Turn off/on. If no display The Power Switch and Formatter LEDs can help you to troubleshoot, HP Authorized tech required |
| Z6200 |
11:10 |
Trailing Cable does not seem to be connected |
Check the trailing cable, check connection to Carriage PCA, Interconnect PCA and Main PCA, replace Ink supply Tibes and trailing cable |
| Z6200 |
17.0:11 |
PrintMech to Interconnect Power cable not connected |
Check cable for damage, check printmech interconnect power cable connections, replace the PrinMech to Inerconnect power cable |
| Z6200 |
17.2:11 |
PrintMech to Interconnect Data 2 cable not connected |
Check cable for damage, check printmech interconnect Data 2 connections, Replace the PrintMech to Interconnect Data 2 cable |
| Z6200 |
17.4:11 |
Main PCA to PrintMech Blue 2 cable not connected |
Check that the Main PCA to PrintMech Blue 2 cable for damage anc connectivity, replace cable |
| Z6200 |
21:03 |
Service Station electrical current limit |
Turn off/on. Check Service station path for obstacles, If error continues replace the Service Station |
| Z6200 |
21:13 |
Service station jam |
Turn off/on. Check Service station path for obstacles, If error continues replace the Service Station |
| Z6200 |
23:10 |
Air Pressurization System failure |
Turn off/on. Check the APS cable connection to PCA, check air tubes are connected and not pinched, repalce APS Assembly |
| Z6200 |
24:03 |
Ink Supply Tubes purge failure |
Turn off/on. Ensure that the dummy printheads are correctly installed and purge the Ink Supply Tubes again, replace Setup Pritnhead kit |
| Z6200 |
24:10 |
Broken Bad detected in one ink cartridge |
Press Down + Cancel to see which cartridge, remove cartridge, check if air tower is contaminated with ink, if contaminated replace ink supply tubes and trailing cable |
| Z6200 |
24:11 |
PrintMech to ISS Top cable does not seem to be connected |
Check PrintMech to ISS Top cable, Check PrinMech to ISS top cable is connected to PrintMech PCA and ISS Top PCA, repalce PrintMech to ISS Top Cable |
| Z6200 |
24.1:11 |
ISS Top to ISS Bottom cable does not seem to be connected |
Check ISS Top to ISS Bottom Cable for damage and connectivity, replace the ISS Top to ISS Bottom Cable |
| Z6200 |
26:01 |
Bad contact detected in ISS slot 0 floater |
Remove Magent Ink and reinstall, Replace magenta ink, check that the ISS to cartridge cable is not damaged and is correctly connected to Ink Supply, Replace cable |
| Z6200 |
26.1:01 |
Bad contact detected in ISS slot 1 floater |
Remove Lt Magent Ink and reinstall, Replace Lt Magenta ink, check that the ISS to cartridge cable is not damaged and is correctly connected to Ink Supply, Replace cable |
| Z6200 |
26.2:01 |
Bad contact detected in ISS slot 2 floater |
Remove Photo black Ink and reinstall, Replace PK ink, check that the ISS to cartridge cable is not damaged and is correctly connected to Ink Supply, Replace cable |
| Z6200 |
26.3:01 |
Bad contact detected in ISS slot 3 floater |
Remove Matte black Ink and reinstall, Replace Matte Black ink, check that the ISS to cartridge cable is not damaged and is correctly connected to Ink Supply, Replace cable |
| Z6200 |
26.4:01 |
Bad contact detected in ISS slot 4 floater |
Remove Yellow Ink and reinstall, Replace Yellow ink, check that the ISS to cartridge cable is not damaged and is correctly connected to Ink Supply, Replace cable |
| Z6200 |
26.5:01 |
Bad contact detected in ISS slot 5 floater |
Remove light Cyan Ink and reinstall, Replace Light Cyan ink, check that the ISS to cartridge cable is not damaged and is correctly connected to Ink Supply, Replace cable |
| Z6200 |
26.6:01 |
Bad contact detected in ISS slot 6 floater |
Remove light Gray Ink and reinstall, Replace Light Gray ink, check that the ISS to cartridge cable is not damaged and is correctly connected to Ink Supply, Replace cable |
| Z6200 |
26.7:01 |
Bad contact detected in ISS slot 7 floater |
Remove Red Ink and reinstall, Replace red ink, check that the ISS to cartridge cable is not damaged and is correctly connected to Ink Supply, Replace cable |
| Z6200 |
27.1:01 |
Calibration failed poor Magenta/Yellow Printhead in slot 1 |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status, Replace Printhead |
| Z6200 |
27.2:01 |
Calibration failed poor Magenta/Yellow Printhead in slot 2 |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status, Replace Printhead |
| Z6200 |
27.3:01 |
Calibration failed poor performance of the Lt Cyan/Lt Magenta |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status, Replace Printhead |
| Z6200 |
27.4:01 |
Calibration failed poor performance of the Lt Cyan/Lt Magenta |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
27.5:01 |
Calibration failed poor performance of the PK/LT Gray Slot 5 |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
27.6:01 |
Calibration failed poor performance of the PK/LT Gray Slot 6 |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
27.7:01 |
Calibration failed poor performance of the MK/Red Gray Slot 7 |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
27.8:01 |
Calibration failed poor performance of the MK/Red Gray Slot 8 |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.1:01 |
Magenta/Yellow Printhead in slot 1 is deteriorating |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.2:01 |
Magenta/Yellow Printhead in slot 2 is deteriorating |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.3:01 |
Light Cyan/Light Magenta Printhead in slot 3 is deteriorating |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.4:01 |
Light Cyan/Light Magenta Printhead in slot 3 is deteriorating |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.5:01 |
Photo Black/Light Gray Printhead in slot 5 is deteriorating |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.6:01 |
Photo Black/Light Gray Printhead in slot 6 is deteriorating |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.7:01 |
Matte Black/Red Printhead in slot 7 is deteriorating |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.8:01 |
Matte Black/Red Printhead in slot 8 is deteriorating |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.1:02 |
Magenta/Yellow Printhead in slot 1 is at end of useful life |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.2:02 |
Magenta/Yellow Printhead in slot 2 is at end of useful life |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.3:02 |
Light Cyan/Light Magenta Printhead in slot 3 is at end of useful life |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.4:02 |
Light Cyan/Light Magenta Printhead in slot 3 is at end of useful life |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.5:02 |
Photo Black/Light Gray Printhead in slot 5 is at end of useful life |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.6:02 |
Photo Black/Light Gray Printhead in slot 6 is at end of useful life |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.7:02 |
Matte Black/Red Printhead in slot 7 is at end of useful life |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
28.8:02 |
Matte Black/Red Printhead in slot 8 is at end of useful life |
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status., Replace Printhead |
| Z6200 |
29:00 |
Maintenance Cartridge almost full |
Replace the Maintenance Cartridge. |
| Z6200 |
29:01 |
Maintenance Cartridge not inserted correctly |
Open the Maintenance Cartridge door on the right-hand side of the printer, make sure that the maintenance cartridge is correctly seated, then close the door. Replace Cartridge |
| Z6200 |
29:02 |
Ink Absorber almost full |
Replace the Ink Absorber. |
| Z6200 |
32:01 |
Take-up Reel (TUR) communication failure |
Turn off the printer and check that all TUR cables are connected (sensor cables, printer cable). Remember to Cut paper Manually Form Feed and Cut key. |
| Z6200 |
32:01.2 |
Take-up Reel (TUR) paper jam |
Check that there is no interference around the TUR optical sensors, Check paper attachment, check TUR switch position, Check for obstacles, Rewind paper, check sensors. |
| Z6200 |
32:01.9 |
Take-up Reel (TUR) disabled because paper was removed |
Remove all paper from the printer and reinstall the TUR. |
| Z6200 |
32:02 |
Take-up Reel not detected or disconnected when printer off |
Connect the TUR to the printer and press OK to continue. |
| Z6200 |
36.0:01 |
Duplexer communication error |
Reseat the cables between the Duplexer and the printer, Uninstall and reinstall the Duplexer, contact the manufacturer of the Duplexer. |
| Z6200 |
36.01:01 |
Duplexer paper incorrect lateral edge position |
Unload the paper and try again,contact the manufacturer of the Duplexer. |
| Z6200 |
36.03:01 |
Duplexer unable to detect paper |
Unload the paper and try again, contact the manufacturer of the Duplexer. |
| Z6200 |
36.1:01 |
Duplexer not ready for printing |
The Duplexer was in the down position when the job was submitted |
| Z6200 |
36.2:01 |
Duplexer internal error |
Reseat the cables between the Duplexer and the printer, Uninstall and reinstall the Duplexer, contact the manufacturer of the Duplexer. |
| Z6200 |
41:03 |
Paper motor electrical current limit |
Turn the power off at the rear of the printer and disconnect the power cord, check & remove for obstacles, Replace the Media-Axis Motor |
| Z6200 |
42:03 |
Scan-Axis motor electrical current limit |
Turn off/on. Check for visible obstacles. Clean the encoder Strip, repalce the Scan-Axis motor |
| Z6200 |
43:01 |
Vacuum Fan spinning at wrong speed |
Turn off/on. If the system error persists, replace the Vacuum Fan |
| Z6200 |
43:10 |
Vacuum Fan failure |
Turn off/on. Check that the Vacuum Fan cable, Check that the Interconnect to Vacuum Driver cable, Replace the Vacuum Fan |
| Z6200 |
43.1:10 |
Vacuum Driver PCA communication or hardware failure |
Turn off/on. If the system error persists, replace the Vacuum Fan |
| Z6200 |
43:11 |
Vacuum Fan PCA cable does not seem to be connected |
Check that the Interconnect PCA to Vacuum Driver cable and PCA to Vacuum Driver cable. replace the Interconnect PCA to Vacuum Driver cable. |
| Z6200 |
44.1:10 |
Left Aerosol Fan stopped |
Turn off/on. Check connection Left Aerosol Fan cable to PrintMech PCA. Check any obstacle blocking the fan, Replace the Left Aerosol Fan. |
| Z6200 |
44.2:10 |
Right Aerosol Fan stopped or spinning at lower speed |
Turn off/on. Check connection Right Aerosol Fan cable to PrintMech PCA. Check any obstacle blocking the fan, Replace the Right Aerosol Fan. |
| Z6200 |
44.4:10 |
Right Aerosol Fan Filter blocked |
Turn off/on. Check that the Right Aerosol Fan cable is not damaged and connected to PrintMech PCA, replace the Aerosol Filter. |
| Z6200 |
45:03 |
Rewinder servo shutdown |
Turn off/on. Check for visible obstacles restricting the movement of the Drive Roller, lift Pinch Wheels & clear, Replace the Rewinder Motor. |
| Z6200 |
46:03 |
Primer servo shutdown |
Check that the Primer Arm, Turn off/on, Replace the Primer Assembly |
| Z6200 |
46:13 |
Primer test distance failed |
Check that the Primer Arm, Turn off/on, Replace the Primer Assembly |
| Z6200 |
50:03 |
OMAS fatal error or disconnected |
Turn off/on. Check Power Supply to OMAS Controller cable, Replace the OMAS Controller Card |
| Z6200 |
50.1:10 |
OMAS Module communication failure |
Turn off/on. Check that the OMAS Controller to OMAS Sensor cable. Replace the OMAS Module |
| Z6200 |
50:14 |
Firmware version mismatch OMAS and Hard Disk Drive |
Turn off/on. Check that the printer has the latest firmware version, Replace the OMAS Controller Card |
| Z6200 |
50.2:10 |
OMAS Controller Card communication failure |
Turn off/on. Check that the printer has the latest firmware version, Replace the OMAS Controller Card |
| Z6200 |
50.3:11 |
Main PCA to OMAS Controller cable is not connected |
Check that the Main PCA to OMAS Controller cable, Check that the Main PCA to OMAS Controller cable is connected to the Main PCA and the OMAS Controller Card. |
| Z6200 |
51:10 |
Error detected in the Window Position Sensor |
Check that the Window Position Sensor cable ok and connected to the Interconnect PCA, Replace the Window Position Sensor |
| Z6200 |
51.1:10 |
Error detected in the Maintenance Cartridge Door Sensor |
Check sensor cable, Replace the Maintenance Cartridge Door Sensor |
| Z6200 |
52:10 |
Drop Detector switch On/Off failure |
Turn off/on. Check e Drop Detector cable OK and connected to Service Station. Check SS cable connected to Interconnect PCA, Replace drop detector |
| Z6200 |
53:10 |
Media Sensor error |
Check that the Media Sensor cable is not damaged and connect to interconnect PCA, Replace the Media Sensor |
| Z6200 |
53.1:11 |
Media Sensor cable does not seem to be connected |
Check that the Media Sensor cable is not damaged, Check Media Sensor cable is correctly connected to the Interconnect PCA |
| Z6200 |
54:10 |
Media Lever Sensor error |
Check Media Lever Sensor cable, Replace the Media Lever Sensor |
| Z6200 |
55:10 |
Line Sensor communication failure |
Turn off/on. Replace the Line Sensor |
| Z6200 |
56:01 |
Incorrect readings from paper encoder |
Turn off/on. Perform Paper Drive diagnostics, Replace the Encoder Disc and Sensor |
| Z6200 |
58:01 |
Embedded PhotoSpectrometer (ESP) shutter error |
Execute the ESP Shutter Diagnostic Test. |
| Z6200 |
58:10 |
Embedded PhotoSpectrometer (ESP) failure |
Turn off/on. Check that the ESP is installed in the: Carriage, screwed into place,connected to the Carriage PCA.if error persists, replace the ESP, test ESP basic test CLC |
| Z6200 |
58.1:10 |
Embedded PhotoSpectrometer (ESP) Shutter Actuator failure |
Replace the ESP Shutter Actuator Assembly,Perform the ESP Shutter Diagnostic Test, Perform am ESP basic test (CLC) |
| Z6200 |
58.2:10 |
Embedded PhotoSpectrometer (ESP) Shutter Deactivator failure |
Check that the Shutter Deactivator is correctly screwed into place, Replace the Left Spittoon Assembly, Perform the ESP Shutter Diagnostic Test and ESP basic test |
| Z6200 |
59.1:09 |
Two electrical parts have been replaced at the same time |
Replace one part at a time, and restart the printer before replacing another. |
| Z6200 |
59.2:00 |
An unsupported or reused part has been installed |
Install only new parts recommended by HP for this printer. |
| Z6200 |
60.1:11 |
Initialization error |
Turn off/on. Check that the printer is properly connected in all other respects. |
| Z6200 |
60.2:17 |
Initialization error |
Contact HP Authorized Technician |
| Z6200 |
61:01 |
The file format is incorrect , printer cannot process the job |
Check the graphic language setting of the printer |
| Z6200 |
61:04.1 |
The PostScript fonts are missing |
Perform a full firmware update. |
| Z6200 |
61:04.2 |
PostScript unknown Paper ID |
Perform a full firmware update. |
| Z6200 |
61:08 |
The paper type specified in the file is incorrect |
Turn off/on. Change the paper type and resend the file to the printer. |
| Z6200 |
61:08.1 |
The file cannot be printed because it is password-protected |
Resend the file without password protection. |
| Z6200 |
61:08.2 |
The file contains format errors or incorrect settings |
Ensure that the file format sent is supported by the printer, Turn off/on. Resend the file to the printer using the Embedded Web Server. |
| Z6200 |
61:10 |
low computer processing complex files can timeout |
Increase the I/O timeout using the printer's front panel, Send the job from a faster computer, Send the job from the Embedded Web Server. |
| Z6200 |
64.1:01 |
Printer does not recognize the USB Hard Disk Drive accessory |
Turn off/on. Connect the Hard Disk Drive accessory, check that the USB cable ,Turn on while pressing Menu, OK and Cancel, press OK 2x, Error persist replace Formatter |
| Z6200 |
71:03 |
Out of memory failure |
Turn off/on, decrease file size to 300dpi, select Economode, Send job as a bitpmap |
| Z6200 |
71:08 |
Insufficient display list |
Resend, decrease resolution to 300 dpi, select Economode print mode, select Send Job As Bitmap |
| Z6200 |
74:01 |
Error uploading firmware update file |
Turn off/on. Resend file to printer. |
| Z6200 |
75.21:10 |
Total printer ink consumption reached upper limit |
This is a continuable system error, Service Station has ink build-up, best to replace service station |
| Z6200 |
76:03 |
Hard Disk Drive out of space |
Turn off/on. Resend the file, remove any unnecessary files from hard disk drive. Perform Hard Disk Recovery. |
| Z6200 |
77:04 |
Embedded Web Server internal software error |
Turn off/on. Check that the printer has the latest firmware version, update if needed. |
| Z6200 |
78.1:04 |
Media Settings area missing in media settings file |
Resend the file. |
| Z6200 |
79:03 |
Generic firmware error |
Turn off/onCheck that the printer has the latest firmware version, update if needed, perform Hard Disk Recovery |
| Z6200 |
79.2:04 |
Operating-system signal error |
Turn off/on. Check for latest firmware version, reprint the image using different selections, Disable nesting and the queue, perform Hard Disk Recovery |
| Z6200 |
81:01 |
Paper servo shutdown; possible paper jam |
Check for visible obstacles restricting the movement of the driver roller, check OMAS to PCA Cable, Check OMAS to PrintMech PCA, Perform Media drive Diagnostic |
| Z6200 |
85:03 |
Problem finding the Drive Roller zero |
Perform the Media Drive Diagnostic |
| Z6200 |
86:01 |
Carriage servo shutdown; possible paper jam |
Check for visible obstacles restricting the movement of the Carriage, lift the Pinchwheels and clear the obstruction, Perform the Scan-Axis Diagnostic |
| Z6200 |
86:11 |
Scan-Axis length requires too much force or energy |
Check that cutter disengages correctly,Check that cutter disengages correctly, Apply Preventive Maintenance Kit 1. |
| Z6200 |
87:01 |
Problem with the Scan Axis encoder sensor readings |
Encoder Strip is dirty, broken or damaged. Clean or replace the Encoder Strip, replace the Encoder Sensor, Perform the Scan Axis diagnostic test |
| Z6200 |
87:10 |
Problem with the Carriage Encoder Sensor readings |
Check that the Encoder Sensor is correctly connected to the Carriage PCA, clean the Encoder Sensor, replace the Encoder Sensor. |
| Z6200 |
94:01 |
The paper is not suitable for color calibration |
If accurate color is important, change to a different paper type |
| Z6200 |
94:02 |
Color calibration error: |
check if paper type selected corresponded to the paper actually loaded, Inspect the CLC printed target to detect banding, etc. fun Printing IQ full calibration, Use HP paper |
| Z6200 |
94:10 |
Embedded SpectroPhotometer (ESP) contaminated by aerosol |
Replace the ESP, Perform the ESP basic test (CLC) to ensure that the replaced part is working correctly. |
| T930 |
01.7:10 |
Communication error between Engine PCA & Formatter |
Turn Off/on. Replace the formatter, Repalce the Engine PCA |
| T930 |
01.0:10 |
Problem with the engine PCA |
Turn Off/on. Repalce the Engine PCA |
| T930 |
01.1:10 |
Error in the engine PCA |
Turn off/on. Repalce the engine PCA |
| T930 |
01.2:10 |
Problem with the backup NVM |
Turn off/on. Check the Encoder PCA Cable is connected, replace the encoder PCA |
| T930 |
03.2:10 |
Problem with the E-Box cooling fans |
Turn off/on. Check the fans to see if rotating, remove the E-Box and check cables, reconnect power cord and power of E-Box, Replace the Fan, Check Power to PSU and Formatter, Replace PSU |
| T930 |
03:10 |
Problem with the power supply unit |
Turn off/on. Check cabling comng from the power supply to engine PCA, Replace the PSU. |
| T930 |
05.1:10 |
Problems with the formatter FAN |
Turn off/on. Disconnect and reconnect cable, Repalce the formatter. |
| T930 |
05.4:10 |
BIOS data corrupted in formatter |
Replace the formatter |
| T930 |
05.5:10 |
BIOS should be updated (advisory) |
Update the formatter BIOS |
| T930 |
05.7:10 |
Synchronization problems between control panel and formatter |
Disconnect any device connected to the USB host in fron panel, Turn off, unplug power cable, reconnect Turn on. Replace front Panel, Repalce Formatter PCA |
| T930 |
06:03 |
Problems with NVM in hard disk |
Turn off/on. Replace the Hard Drive. |
| T930 |
06:10 |
Problems with NVM in hard disk |
Turn off/on. Replace the Hard Drive. |
| T930 |
06.2:10 |
Hard disk cannot be unlocked |
Turn off/on. Remove E-Box, check cables, replace hard disk drive. |
| T930 |
06.3:10 |
Hard disk is corrupted |
Turn off/on. Remove E-Box, check cables, replace hard disk drive. |
| T930 |
08:04 |
Communication lost between front panel and formatter |
Turn off/on. Update the Firmware, Check fron panel connections, replace the front panel, replace the formatter PCA |
| T930 |
08:08 |
A front panel icon does not work (advisory) |
Restart the Printer, Update the firmware |
| T930 |
08:10 |
Problems detected in the front panel Hardware |
Turn off/on. Check the front panel is correctly connected, replace the front panel. |
| T930 |
08:11 |
Communication lost between front panel and printer |
Restart printer, update firmware, check front panel connections, repalce the front panel, replace the formatter PCA |
| T930 |
11:10 |
Trailing cable does not seem to be detected |
Turn off/on. Check Trailing Cable connections, Check for damage, replace trailing cable, check power cable to formatter, replace carriage PCA, Replace Engine PCA |
| T930 |
21.2:13 |
Failure moving service station |
Turn off/on. Check the path is clear, revove visable obstacles, check cutter activation, perform set service station diagnostic test, replace the service station. |
| T930 |
21:13 |
Problem with the Service Station motor |
Check Service Station Path, check the cutter is not blocking carriage, perform service station diagnostics test, replace service station |
| T930 |
22.0:00 |
Service-station-side ink supply station error |
Turn off/on. Perform Ink delivery system diagnostic test, check cables to ISS and engine PCA, replace the ISS on the Serivce station side, replace the Engine PCA. |
| T930 |
22.1:00 |
Front-panel-side ink supply station error |
Turn off/on. perform ink delivery system diagnostic test, check cables from ISS and engine PCA, replace ISS of the front panel side, replace the engine PCA |
| T930 |
24:10 |
Error detected in ink tube system |
Turn off/on. perform ink delivery system diagnostic test to see if bongos go up and down to pressurize ink in the tube, install new cartiridges and printheads, try purging ISS. Replace ISS |
| T930 |
26:01 |
Ink supply error found during IDS diagnostic test (advisory) |
reseat faulty ink supply and repeat the ink delivery system diagnostic test, replace the faulty ink supply and repeat diagnostic test, repalce Left ink supply station |
| T930 |
27:01 |
Too many nozzeles out detected |
Print the “Nozzle health” diagnostic print from the service menu, replace printhead if nozzels out, if ok run “drop detector calibration”, replace drop detector |
| T930 |
41:03 |
Electrical problem in paper-axis motor |
Turn off/on, check for visible obstacles in paper path, perform paper drive diagnostic test, check paper advance drive cable, replace paper advance drive, replace engine PCA |
| T930 |
42:03 |
Electrical problem in scan-axis motor |
Turn off/on. Reconnect the power cord and turn on the printer, check for visable obstacles, check cables, replace scan axis motor, replace the engine PCA |
| T930 |
45.1:03 |
Error in the rewinder 1 system (upper rewinder) |
Turn off/on. The rewinder will be tested automatically during boot up, the cable connect the PCA, replace the upper roll rewinder |
| T930 |
45.1:10 |
Error in the rewinder 1 system (upper rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the upper roll rewinder |
| T930 |
45.2:03 |
Error in the rewinder 2 system (lower rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the lower roll rewinder |
| T930 |
45.2:10 |
Error in the rewinder 2 system (lower rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the lower roll rewinder |
| T930 |
46.1:10 |
Error in the upper pump of the PHA blowing system |
Turn Off/on. Check Pump cable is undamaged and connected to PCA, replace the upper pump |
| T930 |
46.2:10 |
Error in the lower pump of the PHA blowing system |
Turn Off/on. Check Pump cable is undamaged and connected to PCA, replace the lower pump |
| T930 |
47:03 |
Starwheel motor error |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, replace engine PCA. |
| T930 |
47:10 |
Starwheel motor error |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, replace engine PCA. |
| T930 |
47.5:10 |
Problem at the starwheel lifter motor end of the travel sensor |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, lifter sensor cable, replace sensor, replace engine PCA. |
| T930 |
48:00 |
PRS Actuator system failure |
turn off/on. Perform the scan-axis PPS diagnostic test,Check the PRS Actuator cable, Replace the printhead-to-paper space solenoid, Replace engine PCA |
| T930 |
52:10 |
Drop detector failure |
Turn off/on. Check the cable, Replace the drop detector, replace the service station. |
| T930 |
54.4:03 |
Pinchwheel lifter motor error |
Turn off/on. Check for visible obstacles, check cable, repalce the pinchwheel lifter motor, replace the engine PCA |
| T930 |
55:10 |
Cannot access the line sensor EEPROM |
Turn off/on. Perform carriage test, replace line sensor, replace the carriage PCA |
| T930 |
56:01 |
Drive roller analog encoder homing failed |
Turn off/on. Perform paper path test, replace the encoder disk and encoder sensor, replace the engine PCA |
| T930 |
59.1:09 |
Two electrical parts have been replaced at the same time |
Replace part one at a time, restart the printer before replacing another. |
| T930 |
59.2:00 |
An unsupported or reused part has been installed |
Install only new parts recommended by HP for this printer |
| T930 |
59.3:10 |
Wrong information stored on CryptoAsic |
Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with thedelivered licenses. |
| T930 |
59.4:10 |
CryptoAsic failure |
Reseat the CryptoAsic SIM PCA, Order an CryptoAsic SIM PCA Service Kit, & replace, escalate to case 3, Replace the engine PCA |
| T930 |
59.5:19 |
CryptoAsic type mismatch |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, replace Engine PCA |
| T930 |
59.6:19 |
Printer serial number mismatch |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, replace Engine PCA |
| T930 |
59.7:14 |
CryptoAsic generic error |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, Write in an empty USB the file provided by Level 3, plug in the USB in the printer and reboot. |
| T930 |
60.1:11 |
Initialization error (cannot read RFID tag) |
Turn Off/on. Check that the RFID device connections, get diagnostic package and contact Level 3. |
| T930 |
60.2:17 |
Initialization error (RFID has incorrect data) |
Turn Off/on. Check that the RFID device connections, get diagnostic package and contact Level 3. |
| T930 |
61:01 |
Incorrect or unsupported file format (advisory) |
Check if printer supports file format,(PS, TIFF,JPEG supported by Post Script Printers) Turn off/on. resend the file to the printer, update the firmware |
| T930 |
61:04.1 |
PostScript fonts seem to be missing (advisory) |
Update the firmware to re-install fonts. |
| T930 |
61:04.2 |
Unknown PostScript ID sent to printer (advisory) |
Update the firmware to re-install fonts. |
| T930 |
61:08 |
Incorrect paper type specified in job (advisory) |
Change the paper and resend job |
| T930 |
61:08.1 |
Job cannot be printed because it is password-protected |
Resend the job without password protection |
| T930 |
61:08.2 |
Job contains format errors or incorrect settings |
ensure the file format is supported by the printer, resend the job using the Embedded Web server |
| T930 |
61:09 |
Unexpected end of job (advisory) |
Resend the job, resend using the embedded web server |
| T930 |
61:10 |
Job timed out (advisory) |
Increase the I/O timeout using the printers front panel, resend the job from a faster computer, resend the job using the Embedded Web Server, use "Print to File" to save to USB and send from USB |
| T930 |
63:04 |
Network interface error |
Turn off/on. Check the network cable, update the firmware, check network interface card, repalce the network interface card |
| T930 |
63:10 |
Network interface error |
Turn off/on. Check the network cable, update the firmware, check network interface card,check cable, repalce the network interface card |
| T930 |
63:20 |
Potential problem in the network interface |
turn off/on. Check network cable, update firmware, Check that the network interface card (including the riser) are correctly connected |
| T930 |
71:03 |
Out of memory |
Turn off/on. Resend the job by: decreasing resolution to 300 dpi, select economode, send job as a bitmap |
| T930 |
71:08 |
Insufficient display list |
Turn off/on. Resend the job by: decreasing resolution to 300 dpi, select economode, send job as a bitmap |
| T930 |
72.02 |
service calibration should be performed |
At the front panel, press [double wheel icon] then [single wheel icon] , then Internal prints > Service information prints > Print calibration status. Perform whatever calibration needed |
| T930 |
74:01 |
Error uploading firmware update file |
Turn off/on. Ensure connection to computer and printer is functioning, Try again up upload the firmware update file. |
| T930 |
74.1:04 |
Error uploading paper preset |
Turn off/on. Ensure connection to computer and printer is functioning, Try again up upload the paper preset file. |
| T930 |
74.08:04 |
Firmware update problem |
Turn off/on. Try again to update the firmware. Download the firmware file again, as the file that you have may be corrupted. Replace the front panel |
| T930 |
76:03 |
The hard disk is full |
Remove any unceccessary files from the hard disk using the Embedded Web Server, run the hard idsk Recovery Utility |
| T930 |
78:08 |
Paper does not support borderless printing |
Use a paper type that supports borderless printing. |
| T930 |
78.1:04 |
Paper settings area missing in paper settings file |
Turn off/on. Update the firmware. |
| T930 |
79:03 |
Generic firmware error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T930 |
79:04 |
Generic firmware error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T930 |
79.2:04 |
Generic Operating System error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T930 |
80:03 |
Stacker overdrive motor error |
Turn off/on. Test the cutter. Perform a 'Form Feed & Cut', and verify the paper can be cut.Perform Stacker overdrive motor diagnostic, replace stacker overdrive motor, perform calibration. |
| T930 |
81:01 |
Paper servo shutdown, possible paper jam |
Check for Structural Damage: platen finger rubbing rollers, leaving black marks on roller, gap in the platen beam. Check for visable obstacles, perform paper drive diagnostics, check Engine PCA. |
| T930 |
86:01 |
Scan axis servo shutdown, possible paper jam |
Check for visable obstacles restricting carriage, Turn off/on. Perform scan-axis diagnotic, check carriage belt repalce as needed, lubricate scan axix, perform encoder strip verification |
| T930 |
87:01 |
Problem reading the scan-axis encoder |
Turn off/on. Ensure encoder stip is clean especially near service station. Replace carriage PCA |
| T930 |
89:03 |
Stacker ramps motor error |
Turn off/on. Perform the stacker ramps motor diagnostic test, check cable, replace the stacker ramps motor |
| T930 |
90:03 |
Diverter valves motor error |
Turn off, remove paper from stacker and basket, turn on. Perform output valve test, check diverter valves & calibrate, repalce stacker, calibrate, check form feed and cut action. |
| T930 |
93.0.n:10 |
Ink pressure error in first test during in Printhead filling for color |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow |
| T930 |
93.1.n:10 |
Temperature error in first spitting test during in Printhead filling |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow |
| T930 |
93.2.n:10 |
Ink pressure error in second test during in Printhead filling |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow, moisten tube septums with water, upgrade firmware, purge tubes agin with new printhead & ink |
| T930 |
93.3.n:10 |
Temperature error in second spitting test during in Printhead |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow, could be service station ISS, front panel or other errors refer to technical manual |
| T1500 |
01.7:10 |
Communication error between Engine PCA & Formatter |
Turn Off/on. Replace the formatter, Repalce the Engine PCA |
| T1500 |
01.0:10 |
Problem with the engine PCA |
Turn Off/on. Repalce the Engine PCA |
| T1500 |
01.1:10 |
Error in the engine PCA |
Turn off/on. Repalce the engine PCA |
| T1500 |
01.2:10 |
Problem with the backup NVM |
Turn off/on. Check the Encoder PCA Cable is connected, replace the encoder PCA |
| T1500 |
03.2:10 |
Problem with the E-Box cooling fans |
Turn off/on. Check the fans to see if rotating, remove the E-Box and check cables, reconnect power cord and power of E-Box, Replace the Fan, Check Power to PSU and Formatter, Replace PSU |
| T1500 |
03:10 |
Problem with the power supply unit |
Turn off/on. Check cabling comng from the power supply to engine PCA, Replace the PSU. |
| T1500 |
05.1:10 |
Problems with the formatter FAN |
Turn off/on. Disconnect and reconnect cable, Repalce the formatter. |
| T1500 |
05.4:10 |
BIOS data corrupted in formatter |
Replace the formatter |
| T1500 |
05.5:10 |
BIOS should be updated (advisory) |
Update the formatter BIOS |
| T1500 |
05.7:10 |
Synchronization problems between control panel and formatter |
Disconnect any device connected to the USB host in fron panel, Turn off, unplug power cable, reconnect Turn on. Replace front Panel, Repalce Formatter PCA |
| T1500 |
06:03 |
Problems with NVM in hard disk |
Turn off/on. Replace the Hard Drive. |
| T1500 |
06:10 |
Problems with NVM in hard disk |
Turn off/on. Replace the Hard Drive. |
| T1500 |
06.2:10 |
Hard disk cannot be unlocked |
Turn off/on. Remove E-Box, check cables, replace hard disk drive. |
| T1500 |
06.3:10 |
Hard disk is corrupted |
Turn off/on. Remove E-Box, check cables, replace hard disk drive. |
| T1500 |
08:04 |
Communication lost between front panel and formatter |
Turn off/on. Update the Firmware, Check fron panel connections, replace the front panel, replace the formatter PCA |
| T1500 |
08:08 |
A front panel icon does not work (advisory) |
Restart the Printer, Update the firmware |
| T1500 |
08:10 |
Problems detected in the front panel Hardware |
Turn off/on. Check the front panel is correctly connected, replace the front panel. |
| T1500 |
08:11 |
Communication lost between front panel and printer |
Restart printer, update firmware, check front panel connections, repalce the front panel, replace the formatter PCA |
| T1500 |
11:10 |
Trailing cable does not seem to be detected |
Turn off/on. Check Trailing Cable connections, Check for damage, replace trailing cable, check power cable to formatter, replace carriage PCA, Replace Engine PCA |
| T1500 |
21.2:13 |
Failure moving service station |
Turn off/on. Check the path is clear, revove visable obstacles, check cutter activation, perform set service station diagnostic test, replace the service station. |
| T1500 |
21:13 |
Problem with the Service Station motor |
Check Service Station Path, check the cutter is not blocking carriage, perform service station diagnostics test, replace service station |
| T1500 |
22.0:00 |
Service-station-side ink supply station error |
Turn off/on. Perform Ink delivery system diagnostic test, check cables to ISS and engine PCA, replace the ISS on the Serivce station side, replace the Engine PCA. |
| T1500 |
22.1:00 |
Front-panel-side ink supply station error |
Turn off/on. perform ink delivery system diagnostic test, check cables from ISS and engine PCA, replace ISS of the front panel side, replace the engine PCA |
| T1500 |
24:10 |
Error detected in ink tube system |
Turn off/on. perform ink delivery system diagnostic test to see if bongos go up and down to pressurize ink in the tube, install new cartiridges and printheads, try purging ISS. Replace ISS |
| T1500 |
26:01 |
Ink supply error found during IDS diagnostic test (advisory) |
reseat faulty ink supply and repeat the ink delivery system diagnostic test, replace the faulty ink supply and repeat diagnostic test, repalce Left ink supply station |
| T1500 |
27:01 |
Too many nozzeles out detected |
Print the “Nozzle health” diagnostic print from the service menu, replace printhead if nozzels out, if ok run “drop detector calibration”, replace drop detector |
| T1500 |
41:03 |
Electrical problem in paper-axis motor |
Turn off/on, check for visible obstacles in paper path, perform paper drive diagnostic test, check paper advance drive cable, replace paper advance drive, replace engine PCA |
| T1500 |
42:03 |
Electrical problem in scan-axis motor |
Turn off/on. Reconnect the power cord and turn on the printer, check for visable obstacles, check cables, replace scan axis motor, replace the engine PCA |
| T1500 |
45.1:03 |
Error in the rewinder 1 system (upper rewinder) |
Turn off/on. The rewinder will be tested automatically during boot up, the cable connect the PCA, replace the upper roll rewinder |
| T1500 |
45.1:10 |
Error in the rewinder 1 system (upper rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the upper roll rewinder |
| T1500 |
45.2:03 |
Error in the rewinder 2 system (lower rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the lower roll rewinder |
| T1500 |
45.2:10 |
Error in the rewinder 2 system (lower rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the lower roll rewinder |
| T1500 |
46.1:10 |
Error in the upper pump of the PHA blowing system |
Turn Off/on. Check Pump cable is undamaged and connected to PCA, replace the upper pump |
| T1500 |
46.2:10 |
Error in the lower pump of the PHA blowing system |
Turn Off/on. Check Pump cable is undamaged and connected to PCA, replace the lower pump |
| T1500 |
47:03 |
Starwheel motor error |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, replace engine PCA. |
| T1500 |
47:10 |
Starwheel motor error |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, replace engine PCA. |
| T1500 |
47.5:10 |
Problem at the starwheel lifter motor end of the travel sensor |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, lifter sensor cable, replace sensor, replace engine PCA. |
| T1500 |
48:00 |
PRS Actuator system failure |
turn off/on. Perform the scan-axis PPS diagnostic test,Check the PRS Actuator cable, Replace the printhead-to-paper space solenoid, Replace engine PCA |
| T1500 |
52:10 |
Drop detector failure |
Turn off/on. Check the cable, Replace the drop detector, replace the service station. |
| T1500 |
54.4:03 |
Pinchwheel lifter motor error |
Turn off/on. Check for visible obstacles, check cable, repalce the pinchwheel lifter motor, replace the engine PCA |
| T1500 |
55:10 |
Cannot access the line sensor EEPROM |
Turn off/on. Perform carriage test, replace line sensor, replace the carriage PCA |
| T1500 |
56:01 |
Drive roller analog encoder homing failed |
Turn off/on. Perform paper path test, replace the encoder disk and encoder sensor, replace the engine PCA |
| T1500 |
59.1:09 |
Two electrical parts have been replaced at the same time |
Replace part one at a time, restart the printer before replacing another. |
| T1500 |
59.2:00 |
An unsupported or reused part has been installed |
Install only new parts recommended by HP for this printer |
| T1500 |
59.3:10 |
Wrong information stored on CryptoAsic |
Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with thedelivered licenses. |
| T1500 |
59.4:10 |
CryptoAsic failure |
Reseat the CryptoAsic SIM PCA, Order an CryptoAsic SIM PCA Service Kit, & replace, escalate to case 3, Replace the engine PCA |
| T1500 |
59.5:19 |
CryptoAsic type mismatch |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, replace Engine PCA |
| T1500 |
59.6:19 |
Printer serial number mismatch |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, replace Engine PCA |
| T1500 |
59.7:14 |
CryptoAsic generic error |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, Write in an empty USB the file provided by Level 3, plug in the USB in the printer and reboot. |
| T1500 |
60.1:11 |
Initialization error (cannot read RFID tag) |
Turn Off/on. Check that the RFID device connections, get diagnostic package and contact Level 3. |
| T1500 |
60.2:17 |
Initialization error (RFID has incorrect data) |
Turn Off/on. Check that the RFID device connections, get diagnostic package and contact Level 3. |
| T1500 |
61:01 |
Incorrect or unsupported file format (advisory) |
Check if printer supports file format,(PS, TIFF,JPEG supported by Post Script Printers) Turn off/on. resend the file to the printer, update the firmware |
| T1500 |
61:04.1 |
PostScript fonts seem to be missing (advisory) |
Update the firmware to re-install fonts. |
| T1500 |
61:04.2 |
Unknown PostScript ID sent to printer (advisory) |
Update the firmware to re-install fonts. |
| T1500 |
61:08 |
Incorrect paper type specified in job (advisory) |
Change the paper and resend job |
| T1500 |
61:08.1 |
Job cannot be printed because it is password-protected |
Resend the job without password protection |
| T1500 |
61:08.2 |
Job contains format errors or incorrect settings |
ensure the file format is supported by the printer, resend the job using the Embedded Web server |
| T1500 |
61:09 |
Unexpected end of job (advisory) |
Resend the job, resend using the embedded web server |
| T1500 |
61:10 |
Job timed out (advisory) |
Increase the I/O timeout using the printers front panel, resend the job from a faster computer, resend the job using the Embedded Web Server, use "Print to File" to save to USB and send from USB |
| T1500 |
63:04 |
Network interface error |
Turn off/on. Check the network cable, update the firmware, check network interface card, repalce the network interface card |
| T1500 |
63:10 |
Network interface error |
Turn off/on. Check the network cable, update the firmware, check network interface card,check cable, repalce the network interface card |
| T1500 |
63:20 |
Potential problem in the network interface |
turn off/on. Check network cable, update firmware, Check that the network interface card (including the riser) are correctly connected |
| T1500 |
71:03 |
Out of memory |
Turn off/on. Resend the job by: decreasing resolution to 300 dpi, select economode, send job as a bitmap |
| T1500 |
71:08 |
Insufficient display list |
Turn off/on. Resend the job by: decreasing resolution to 300 dpi, select economode, send job as a bitmap |
| T1500 |
72.02 |
service calibration should be performed |
At the front panel, press [double wheel icon] then [single wheel icon] , then Internal prints > Service information prints > Print calibration status. Perform whatever calibration needed |
| T1500 |
74:01 |
Error uploading firmware update file |
Turn off/on. Ensure connection to computer and printer is functioning, Try again up upload the firmware update file. |
| T1500 |
74.1:04 |
Error uploading paper preset |
Turn off/on. Ensure connection to computer and printer is functioning, Try again up upload the paper preset file. |
| T1500 |
74.08:04 |
Firmware update problem |
Turn off/on. Try again to update the firmware. Download the firmware file again, as the file that you have may be corrupted. Replace the front panel |
| T1500 |
76:03 |
The hard disk is full |
Remove any unceccessary files from the hard disk using the Embedded Web Server, run the hard idsk Recovery Utility |
| T1500 |
78:08 |
Paper does not support borderless printing |
Use a paper type that supports borderless printing. |
| T1500 |
78.1:04 |
Paper settings area missing in paper settings file |
Turn off/on. Update the firmware. |
| T1500 |
79:03 |
Generic firmware error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T1500 |
79:04 |
Generic firmware error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T1500 |
79.2:04 |
Generic Operating System error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T1500 |
80:03 |
Stacker overdrive motor error |
Turn off/on. Test the cutter. Perform a 'Form Feed & Cut', and verify the paper can be cut.Perform Stacker overdrive motor diagnostic, replace stacker overdrive motor, perform calibration. |
| T1500 |
81:01 |
Paper servo shutdown, possible paper jam |
Check for Structural Damage: platen finger rubbing rollers, leaving black marks on roller, gap in the platen beam. Check for visable obstacles, perform paper drive diagnostics, check Engine PCA. |
| T1500 |
86:01 |
Scan axis servo shutdown, possible paper jam |
Check for visable obstacles restricting carriage, Turn off/on. Perform scan-axis diagnotic, check carriage belt repalce as needed, lubricate scan axix, perform encoder strip verification |
| T1500 |
87:01 |
Problem reading the scan-axis encoder |
Turn off/on. Ensure encoder stip is clean especially near service station. Replace carriage PCA |
| T1500 |
89:03 |
Stacker ramps motor error |
Turn off/on. Perform the stacker ramps motor diagnostic test, check cable, replace the stacker ramps motor |
| T1500 |
90:03 |
Diverter valves motor error |
Turn off, remove paper from stacker and basket, turn on. Perform output valve test, check diverter valves & calibrate, repalce stacker, calibrate, check form feed and cut action. |
| T1500 |
93.0.n:10 |
Ink pressure error in first test during in Printhead filling for color |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow |
| T1500 |
93.1.n:10 |
Temperature error in first spitting test during in Printhead filling |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow |
| T1500 |
93.2.n:10 |
Ink pressure error in second test during in Printhead filling |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow, moisten tube septums with water, upgrade firmware, purge tubes agin with new printhead & ink |
| T1500 |
93.3.n:10 |
Temperature error in second spitting test during in Printhead |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow, could be service station ISS, front panel or other errors refer to technical manual |
| T2500 |
01.7:10 |
Communication error between Engine PCA & Formatter |
Turn Off/on. Replace the formatter, Repalce the Engine PCA |
| T2500 |
01.0:10 |
Problem with the engine PCA |
Turn Off/on. Repalce the Engine PCA |
| T2500 |
01.1:10 |
Error in the engine PCA |
Turn off/on. Repalce the engine PCA |
| T2500 |
01.2:10 |
Problem with the backup NVM |
Turn off/on. Check the Encoder PCA Cable is connected, replace the encoder PCA |
| T2500 |
03.2:10 |
Problem with the E-Box cooling fans |
Turn off/on. Check the fans to see if rotating, remove the E-Box and check cables, reconnect power cord and power of E-Box, Replace the Fan, Check Power to PSU and Formatter, Replace PSU |
| T2500 |
03:10 |
Problem with the power supply unit |
Turn off/on. Check cabling comng from the power supply to engine PCA, Replace the PSU. |
| T2500 |
05.1:10 |
Problems with the formatter FAN |
Turn off/on. Disconnect and reconnect cable, Repalce the formatter. |
| T2500 |
05.4:10 |
BIOS data corrupted in formatter |
Replace the formatter |
| T2500 |
05.5:10 |
BIOS should be updated (advisory) |
Update the formatter BIOS |
| T2500 |
05.7:10 |
Synchronization problems between control panel and formatter |
Disconnect any device connected to the USB host in fron panel, Turn off, unplug power cable, reconnect Turn on. Replace front Panel, Repalce Formatter PCA |
| T2500 |
06:03 |
Problems with NVM in hard disk |
Turn off/on. Replace the Hard Drive. |
| T2500 |
06:10 |
Problems with NVM in hard disk |
Turn off/on. Replace the Hard Drive. |
| T2500 |
06.2:10 |
Hard disk cannot be unlocked |
Turn off/on. Remove E-Box, check cables, replace hard disk drive. |
| T2500 |
06.3:10 |
Hard disk is corrupted |
Turn off/on. Remove E-Box, check cables, replace hard disk drive. |
| T2500 |
08:04 |
Communication lost between front panel and formatter |
Turn off/on. Update the Firmware, Check fron panel connections, replace the front panel, replace the formatter PCA |
| T2500 |
08:08 |
A front panel icon does not work (advisory) |
Restart the Printer, Update the firmware |
| T2500 |
08:10 |
Problems detected in the front panel Hardware |
Turn off/on. Check the front panel is correctly connected, replace the front panel. |
| T2500 |
08:11 |
Communication lost between front panel and printer |
Restart printer, update firmware, check front panel connections, repalce the front panel, replace the formatter PCA |
| T2500 |
09:01 |
Media jam in Scanner |
Turn off. Slide lever at rear of scanner to the right and open, solve media jam. Check and clean the pressure rollers, close scanner and gently press down to lock in place. Turn on. |
| T2500 |
09:01:10 |
Scanner Motor is failing |
Reboot printer, upgrade firmware, open scanner cover,put finger over sensors labled R,G,B sensors simultaniously and scanner motor should advance. Replace Engine PCA, Replace Scanner Controller Board, |
| T2500 |
09:02 |
Scanner not calibrated |
Calibrate the scanner |
| T2500 |
09:02:10 |
CIS A Element is Failing |
Clean the Scnner and perform Scanner Calibration, Upgrade firmware, repalce CIS Element, Repalce Scanner Controller Board |
| T2500 |
09:03 |
File I/O Error |
Reboot product. Upgrade firmware, Delete Que scan jobs, check Hard Drive version correct for model version, check and clean scanner elements, calibrate scanner |
| T2500 |
09:03:10 |
CIS B Element is failing |
Clean scanner and perform scanner calibration, upgrade firmware, replace CIS B element, replace scanner controller board |
| T2500 |
09:04 |
Library failed to load. |
Reboot product. Upgrade to latest firmware. |
| T2500 |
09:04:10 |
CIS C Element is failing |
Replace CIS C Element. Replace Scanner Controller Board (SCU). |
| T2500 |
09:05:10 |
CIS D Element is failing |
Replace CIS D Element. Replace Scanner Controller Board (SCU). |
| T2500 |
09:06:10 |
CIS E Element is failing |
Clean Scanner and perform scanner calibration, upgrade firmware, replace CIS E element, replace scanner controller board |
| T2500 |
09:08:11 |
Power cable of the Scanner is failing |
Check condition of connections of scanner power cable, replace cable. |
| T2500 |
09:09:11 |
USB cable of the Scanner is failing |
Check condition of the scanner USB cale and connections, replace cble |
| T2500 |
09:10:04 |
Scanner is in SAFE MODE |
Restart the product, if the problem persists replace the SCU. |
| T2500 |
09:10:10 |
Scanner Controller Board (SCU) is failing |
Turn off/on. Perform scanner calibration. Upgrade to latest firmware, perform file system check, perform scanner validation, Check cable, replace Scanner SCU, replace interconnect PCA |
| T2500 |
11:10 |
Trailing cable does not seem to be detected |
Turn off/on. Check Trailing Cable connections, Check for damage, replace trailing cable, check power cable to formatter, replace carriage PCA, Replace Engine PCA |
| T2500 |
21.2:13 |
Failure moving service station |
Turn off/on. Check the path is clear, revove visable obstacles, check cutter activation, perform set service station diagnostic test, replace the service station. |
| T2500 |
21:13 |
Problem with the Service Station motor |
Check Service Station Path, check the cutter is not blocking carriage, perform service station diagnostics test, replace service station |
| T2500 |
22.0:00 |
Service-station-side ink supply station error |
Turn off/on. Perform Ink delivery system diagnostic test, check cables to ISS and engine PCA, replace the ISS on the Serivce station side, replace the Engine PCA. |
| T2500 |
22.1:00 |
Front-panel-side ink supply station error |
Turn off/on. perform ink delivery system diagnostic test, check cables from ISS and engine PCA, replace ISS of the front panel side, replace the engine PCA |
| T2500 |
24:10 |
Error detected in ink tube system |
Turn off/on. perform ink delivery system diagnostic test to see if bongos go up and down to pressurize ink in the tube, install new cartiridges and printheads, try purging ISS. Replace ISS |
| T2500 |
26:01 |
Ink supply error found during IDS diagnostic test (advisory) |
reseat faulty ink supply and repeat the ink delivery system diagnostic test, replace the faulty ink supply and repeat diagnostic test, repalce Left ink supply station |
| T2500 |
27:01 |
Too many nozzeles out detected |
Print the “Nozzle health” diagnostic print from the service menu, replace printhead if nozzels out, if ok run “drop detector calibration”, replace drop detector |
| T2500 |
41:03 |
Electrical problem in paper-axis motor |
Turn off/on, check for visible obstacles in paper path, perform paper drive diagnostic test, check paper advance drive cable, replace paper advance drive, replace engine PCA |
| T2500 |
42:03 |
Electrical problem in scan-axis motor |
Turn off/on. Reconnect the power cord and turn on the printer, check for visable obstacles, check cables, replace scan axis motor, replace the engine PCA |
| T2500 |
45.1:03 |
Error in the rewinder 1 system (upper rewinder) |
Turn off/on. The rewinder will be tested automatically during boot up, the cable connect the PCA, replace the upper roll rewinder |
| T2500 |
45.1:10 |
Error in the rewinder 1 system (upper rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the upper roll rewinder |
| T2500 |
45.2:03 |
Error in the rewinder 2 system (lower rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the lower roll rewinder |
| T2500 |
45.2:10 |
Error in the rewinder 2 system (lower rewinder) |
Turn off/on. the rewinder will be tested automatically during boot up, the cable connect the PCA, replace the lower roll rewinder |
| T2500 |
46.1:10 |
Error in the upper pump of the PHA blowing system |
Turn Off/on. Check Pump cable is undamaged and connected to PCA, replace the upper pump |
| T2500 |
46.2:10 |
Error in the lower pump of the PHA blowing system |
Turn Off/on. Check Pump cable is undamaged and connected to PCA, replace the lower pump |
| T2500 |
47:03 |
Starwheel motor error |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, replace engine PCA. |
| T2500 |
47:10 |
Starwheel motor error |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, replace engine PCA. |
| T2500 |
47.5:10 |
Problem at the starwheel lifter motor end of the travel sensor |
Turn off/on. Check for visible obstacles, perform scan-axix starwheeel diagnostic test, check cables, replace starwheel motor, lifter sensor cable, replace sensor, replace engine PCA. |
| T2500 |
48:00 |
PRS Actuator system failure |
turn off/on. Perform the scan-axis PPS diagnostic test,Check the PRS Actuator cable, Replace the printhead-to-paper space solenoid, Replace engine PCA |
| T2500 |
52:10 |
Drop detector failure |
Turn off/on. Check the cable, Replace the drop detector, replace the service station. |
| T2500 |
54.4:03 |
Pinchwheel lifter motor error |
Turn off/on. Check for visible obstacles, check cable, repalce the pinchwheel lifter motor, replace the engine PCA |
| T2500 |
55:10 |
Cannot access the line sensor EEPROM |
Turn off/on. Perform carriage test, replace line sensor, replace the carriage PCA |
| T2500 |
56:01 |
Drive roller analog encoder homing failed |
Turn off/on. Perform paper path test, replace the encoder disk and encoder sensor, replace the engine PCA |
| T2500 |
59.1:09 |
Two electrical parts have been replaced at the same time |
Replace part one at a time, restart the printer before replacing another. |
| T2500 |
59.2:00 |
An unsupported or reused part has been installed |
Install only new parts recommended by HP for this printer |
| T2500 |
59.3:10 |
Wrong information stored on CryptoAsic |
Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with thedelivered licenses. |
| T2500 |
59.4:10 |
CryptoAsic failure |
Reseat the CryptoAsic SIM PCA, Order an CryptoAsic SIM PCA Service Kit, & replace, escalate to case 3, Replace the engine PCA |
| T2500 |
59.5:19 |
CryptoAsic type mismatch |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, replace Engine PCA |
| T2500 |
59.6:19 |
Printer serial number mismatch |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, replace Engine PCA |
| T2500 |
59.7:14 |
CryptoAsic generic error |
Turn off/onOrder an CryptoAsic SIM PCA Service Kit. Escalate to Level 3, Write in an empty USB the file provided by Level 3, plug in the USB in the printer and reboot. |
| T2500 |
60.1:11 |
Initialization error (cannot read RFID tag) |
Turn Off/on. Check that the RFID device connections, get diagnostic package and contact Level 3. |
| T2500 |
60.2:17 |
Initialization error (RFID has incorrect data) |
Turn Off/on. Check that the RFID device connections, get diagnostic package and contact Level 3. |
| T2500 |
61:01 |
Incorrect or unsupported file format (advisory) |
Check if printer supports file format,(PS, TIFF,JPEG supported by Post Script Printers) Turn off/on. resend the file to the printer, update the firmware |
| T2500 |
61:04.1 |
PostScript fonts seem to be missing (advisory) |
Update the firmware to re-install fonts. |
| T2500 |
61:04.2 |
Unknown PostScript ID sent to printer (advisory) |
Update the firmware to re-install fonts. |
| T2500 |
61:08 |
Incorrect paper type specified in job (advisory) |
Change the paper and resend job |
| T2500 |
61:08.1 |
Job cannot be printed because it is password-protected |
Resend the job without password protection |
| T2500 |
61:08.2 |
Job contains format errors or incorrect settings |
ensure the file format is supported by the printer, resend the job using the Embedded Web server |
| T2500 |
61:09 |
Unexpected end of job (advisory) |
Resend the job, resend using the embedded web server |
| T2500 |
61:10 |
Job timed out (advisory) |
Increase the I/O timeout using the printers front panel, resend the job from a faster computer, resend the job using the Embedded Web Server, use "Print to File" to save to USB and send from USB |
| T2500 |
63:04 |
Network interface error |
Turn off/on. Check the network cable, update the firmware, check network interface card, repalce the network interface card |
| T2500 |
63:10 |
Network interface error |
Turn off/on. Check the network cable, update the firmware, check network interface card,check cable, repalce the network interface card |
| T2500 |
63:20 |
Potential problem in the network interface |
turn off/on. Check network cable, update firmware, Check that the network interface card (including the riser) are correctly connected |
| T2500 |
71:03 |
Out of memory |
Turn off/on. Resend the job by: decreasing resolution to 300 dpi, select economode, send job as a bitmap |
| T2500 |
71:08 |
Insufficient display list |
Turn off/on. Resend the job by: decreasing resolution to 300 dpi, select economode, send job as a bitmap |
| T2500 |
72.02 |
service calibration should be performed |
At the front panel, press [double wheel icon] then [single wheel icon] , then Internal prints > Service information prints > Print calibration status. Perform whatever calibration needed |
| T2500 |
74:01 |
Error uploading firmware update file |
Turn off/on. Ensure connection to computer and printer is functioning, Try again up upload the firmware update file. |
| T2500 |
74.1:04 |
Error uploading paper preset |
Turn off/on. Ensure connection to computer and printer is functioning, Try again up upload the paper preset file. |
| T2500 |
74.08:04 |
Firmware update problem |
Turn off/on. Try again to update the firmware. Download the firmware file again, as the file that you have may be corrupted. Replace the front panel |
| T2500 |
76:03 |
The hard disk is full |
Remove any unceccessary files from the hard disk using the Embedded Web Server, run the hard idsk Recovery Utility |
| T2500 |
78:08 |
Paper does not support borderless printing |
Use a paper type that supports borderless printing. |
| T2500 |
78.1:04 |
Paper settings area missing in paper settings file |
Turn off/on. Update the firmware. |
| T2500 |
79:03 |
Generic firmware error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T2500 |
79:04 |
Generic firmware error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T2500 |
79.2:04 |
Generic Operating System error |
Turn off/on. Update the firmware. Information available by pressing [X] while viewing the system error screen. Technician refert to Appendix C: How to troubleshoot error. |
| T2500 |
80:03 |
Stacker overdrive motor error |
Turn off/on. Test the cutter. Perform a 'Form Feed & Cut', and verify the paper can be cut.Perform Stacker overdrive motor diagnostic, replace stacker overdrive motor, perform calibration. |
| T2500 |
81:01 |
Paper servo shutdown, possible paper jam |
Check for Structural Damage: platen finger rubbing rollers, leaving black marks on roller, gap in the platen beam. Check for visable obstacles, perform paper drive diagnostics, check Engine PCA. |
| T2500 |
86:01 |
Scan axis servo shutdown, possible paper jam |
Check for visable obstacles restricting carriage, Turn off/on. Perform scan-axis diagnotic, check carriage belt repalce as needed, lubricate scan axix, perform encoder strip verification |
| T2500 |
87:01 |
Problem reading the scan-axis encoder |
Turn off/on. Ensure encoder stip is clean especially near service station. Replace carriage PCA |
| T2500 |
89:03 |
Stacker ramps motor error |
Turn off/on. Perform the stacker ramps motor diagnostic test, check cable, replace the stacker ramps motor |
| T2500 |
90:03 |
Diverter valves motor error |
Turn off, remove paper from stacker and basket, turn on. Perform output valve test, check diverter valves & calibrate, repalce stacker, calibrate, check form feed and cut action. |
| T2500 |
93.0.n:10 |
Ink pressure error in first test during in Printhead filling for color |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow |
| T2500 |
93.1.n:10 |
Temperature error in first spitting test during in Printhead filling |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow |
| T2500 |
93.2.n:10 |
Ink pressure error in second test during in Printhead filling |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow, moisten tube septums with water, upgrade firmware, purge tubes agin with new printhead & ink |
| T2500 |
93.3.n:10 |
Temperature error in second spitting test during in Printhead |
n indicates color failing. 0=photo blackk,1=gray,2=matte blackk, 3=cyan, 4=magenta, 5=yellow, could be service station ISS, front panel or other errors refer to technical manual |
| T830 |
0001-0082 |
Real Time Clock (RTC) Battery ran down. |
go to the Support Menu by pressing the Power key continuously for 15 seconds, Go to the Diagnostics Menu check RTC battery status, replace the RTC battery by replacing the Main PCA |
| T830 |
0004-0001 |
Printer Bundle Board communication failure or malfunction |
Turn off/on. Check Cables in bundle pCA, Repalce Bundle PCA, Replace Bundle FFC cable, Repalce the Main PCA |
| T830 |
0008-0001 |
Onsite troubleshooting and solution (service engineer) |
No communication between the Front Panel and the Main PCA, e beeps. Call service engineer. |
| T830 |
0009-0101 |
Scanner Bundle Board PCAOther |
Turn off/on. Check Cables in bundle PCA, Scanner Repalce Bundle PCA, Replace Main PCA |
| T830 |
0009-0174 |
Scanner bundle PCA Non-volatile memory issue |
Turn off/on. Check cables, Replace scan Bundle Board |
| T830 |
0009-0201 |
Scanner Motor Failure |
Turn off/on. Run the Scanner Media Drive diagnostics test, Replace Scanner motor and transmission, check pinch rollers and sliders, run scanner media diagnostics. |
| T830 |
0009-0301 |
Scanbar failure |
Turn off/on. Rrint scanner diagnostic plot or calibrate, scan check results, Check scanbar to PCA connections, replace scanbar set, recalibrate. |
| T830 |
0009-0401 |
Scanner slider failure |
open scanner lid, check for wear, dirt on sliders, replace as needed, if blocked remove scanner platen & clean, check & removes staples, debris. |
| T830 |
0021-0017 |
Service station is not able to move all the way |
Turn off open PHA door and look for obstacles blocking SVS movement, Reconnect power, check cables, replace service station, Replace the Bundle Board, |
| T830 |
0021-0132 |
Weak primer motor or underpowered motor |
Turn off/on. Check cable to prime pump & PCA, Replace cables, replace Pump motor, replace the Print bundle PCA. |
| T830 |
0021-0161 |
Priming motor or electrical failure |
Turn off/on. Check cables, Replace Priming motor, Replace the Print bundle PCA, |
| T830 |
0021-0180 |
Air Leak in Priming System |
Turn off/on. Remove cover and check Prime Pump air circuit, inspect Fluidic connections. Repalce Fluidic pump, replace pump motor |
| T830 |
0024-0000 |
The ink does not flow to the PHA during the PHA startup process |
Reseat the PHA and ensure the ink tube connections are correct, install PHA replacement kit, replace RIDS (Ink Tubes) |
| T830 |
0024-1000 |
Out of ink ,faulty or missing cartridge during the PHA startup |
Check ink cartridges are seated, reinsert. Change ink to new cartridge. |
| T830 |
0024-1100 |
Out of ink detected in altered supplies |
try agin with New unused HP supplies. |
| T830 |
0026-0061 |
ISS motor stall or bad encoder disc |
Restart, run service diagnostic test to verify ISS, replace ISS, run Service diagnostics to test and verify ISS and sensors |
| T830 |
0026-0100 |
ISS Optotrip failureOther |
Turn Off/on. Run ISS diagnostic test, insure ISS cables are OK, ensure no ink spots or debis on media or opto sensors. Replace ISS |
| T830 |
0026-0200 |
ISS Bongo Malfunction |
Check ink supplies. Ensure they are genuine HP ink supplies. |
| T830 |
0026-XXXX |
Silent S.E. for troubleshooting |
call HP tech |
| T830 |
0027-00XX |
PHA problem, Carriage PCA, Trailing Cable, Main PCA |
Remove clean and reseat PHA kit, check ink tubes latch, if under warranty arrange for PHA replacement |
| T830 |
0041-0017 |
Unable to move Paper Servo or no feedback received. |
Turn off/on. Go to support menu press Power key 15 sec. run paper servo diagnostic test, replace paper motor, replace feed encoder sensor PCA, repalce Paper Motor, Replace Main PCA |
| T830 |
0042-0117 |
Unable to move Carriage Servo or no feedback received. |
Turn off/on. Check carriage motor belt, replace carriage belt, replace carriage motor |
| T830 |
0043-0017 |
Unable to move Pick Servo or no feedback received |
Remove covers and chec that cables to Printer Bundle Board, pick motor . Repalce Cable, Repalce pick motor |
| T830 |
0045-0017 |
Unable to move Rewind Servo or no feedback received. |
Turn off/on. Remove spindle, check gear and cap position, look for damage, replace spindle, check cable to Main PCA, repalce left roll support, replace main PCA |
| T830 |
0051-0101 |
Top (SFP) or Front (MFP) Cover sensor failure, Main PCA failure |
Turn off/on. Run top cover sonsor diagnostic, replace the top cover sensor PCA, replace cable, replace Main PCA |
| T830 |
0051-0201 |
PHA door sensor failure |
Turn off/on. Run top cover sonsor diagnostic, replace door sensor PCA, replace cable, replace Main PCA |
| T830 |
0051-0301 |
Ink Cartridge door sensor failure |
Turn off/on. Check cable to door, replace ink cartidge door sensor, replace main PCA |
| T830 |
0053-0201 |
Output Tray sensor failure |
Turn off/on. Run Output Tray Sensor diagnostic, Check output try sensor and replace if needed, replace output tray sensor assembly, replace Main PCA |
| T830 |
0059-0190 |
Conflict found between NVM main and backup |
The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part). |
| T830 |
0059-0191 |
Default data found in both NVM main and backup |
The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time, restart printer between replacing parts. |
| T830 |
0059-0289 |
NVM backup is missing or does not work correctly |
Ensure NVM backup cable is properly connected, replace the NVM backup |
| T830 |
0085-0101 |
Feed index encoder sensor does not work properly |
Turn off/on. Check all cables to the Main PCA, replace cables, repalce feed index encoder sensor PCA, replace Encoder Disk |
| T830 |
0085-0201 |
Feed encoder sensor does not work properly |
Turn off/on. Check cables connected to Main PCA,replace cables, replace feed encoder sensor PCA, replace encoder disk |
| T830 |
0087-0001 |
Encoder Strip Failure |
Turn off/0n. Check the Encoder Strip, clean or replace. Replace encoder strip sensor. |
| T830 |
0153-0302 |
Multi-Sheet Tray presence not detected |
Ensure that the Multi-Sheet Tray is properly placed and the latch is closed, check cable connection to the MPCA |
| T830 |
0824-XXXX |
Silent Error |
IDS startup problem: Silent System Errors not shown in the Front Panel. Refer to Ink supplies troubleshooting for more information |
| T830 |
0942-0188 |
Carriage homing problem |
Reboot system, clean encoder strip, Check encoder strip, scan axis and service station parts, repalce parts if needed. |
| T830 |
0955-0050 |
Line sensor failureOther |
Turn off/on, run the Line Sensor diagnostic , replace damaged cable, replace line sensor, replace carriage assembly, replace belt, replace Main PCA |
| T730 |
0001-0082 |
Real Time Clock (RTC) Battery ran down. |
go to the Support Menu by pressing the Power key continuously for 15 seconds, Go to the Diagnostics Menu check RTC battery status, replace the RTC battery by replacing the Main PCA |
| T730 |
0004-0001 |
Printer Bundle Board communication failure or malfunction |
Turn off/on. Check Cables in bundle pCA, Repalce Bundle PCA, Replace Bundle FFC cable, Repalce the Main PCA |
| T730 |
0008-0001 |
Onsite troubleshooting and solution (service engineer) |
No communication between the Front Panel and the Main PCA, e beeps. Call service engineer. |
| T730 |
0021-0132 |
Weak primer motor or underpowered motor |
Turn off/on. Check cable to prime pump & PCA, Replace cables, replace Pump motor, replace the Print bundle PCA. |
| T730 |
0021-0161 |
Priming motor or electrical failure |
Turn off/on. Check cables, Replace Priming motor, Replace the Print bundle PCA, |
| T730 |
0021-0180 |
Air Leak in Priming System |
Turn off/on. Remove cover and check Prime Pump air circuit, inspect Fluidic connections. Repalce Fluidic pump, replace pump motor |
| T730 |
0024-0000 |
The ink does not flow to the PHA during the PHA startup process |
Reseat the PHA and ensure the ink tube connections are correct, install PHA replacement kit, replace RIDS (Ink Tubes) |
| T730 |
0024-1000 |
Out of ink ,faulty or missing cartridge during the PHA startup |
Check ink cartridges are seated, reinsert. Change ink to new cartridge. |
| T730 |
0024-1100 |
Out of ink detected in altered supplies |
try agin with New unused HP supplies. |
| T730 |
0026-0061 |
ISS motor stall or bad encoder disc |
Restart, run service diagnostic test to verify ISS, replace ISS, run Service diagnostics to test and verify ISS and sensors |
| T730 |
0026-0100 |
ISS Optotrip failureOther |
Turn Off/on. Run ISS diagnostic test, insure ISS cables are OK, ensure no ink spots or debis on media or opto sensors. Replace ISS |
| T730 |
0026-0200 |
ISS Bongo Malfunction |
Check ink supplies. Ensure they are genuine HP ink supplies. |
| T730 |
0026-XXXX |
Silent S.E. for troubleshooting |
call HP tech |
| T730 |
0027-00XX |
PHA problem, Carriage PCA, Trailing Cable, Main PCA |
Remove clean and reseat PHA kit, check ink tubes latch, if under warranty arrange for PHA replacement |
| T730 |
0041-0017 |
Unable to move Paper Servo or no feedback received. |
Turn off/on. Go to support menu press Power key 15 sec. run paper servo diagnostic test, replace paper motor, replace feed encoder sensor PCA, repalce Paper Motor, Replace Main PCA |
| T730 |
0042-0117 |
Unable to move Carriage Servo or no feedback received. |
Turn off/on. Check carriage motor belt, replace carriage belt, replace carriage motor |
| T730 |
0043-0017 |
Unable to move Pick Servo or no feedback received |
Remove covers and chec that cables to Printer Bundle Board, pick motor . Repalce Cable, Repalce pick motor |
| T730 |
0045-0017 |
Unable to move Rewind Servo or no feedback received. |
Turn off/on. Remove spindle, check gear and cap position, look for damage, replace spindle, check cable to Main PCA, repalce left roll support, replace main PCA |
| T730 |
0051-0101 |
Top (SFP) or Front (MFP) Cover sensor failure, Main PCA failure |
Turn off/on. Run top cover sonsor diagnostic, replace the top cover sensor PCA, replace cable, replace Main PCA |
| T730 |
0051-0201 |
PHA door sensor failure |
Turn off/on. Run top cover sonsor diagnostic, replace door sensor PCA, replace cable, replace Main PCA |
| T730 |
0051-0301 |
Ink Cartridge door sensor failure |
Turn off/on. Check cable to door, replace ink cartidge door sensor, replace main PCA |
| T730 |
0053-0201 |
Output Tray sensor failure |
Turn off/on. Run Output Tray Sensor diagnostic, Check output try sensor and replace if needed, replace output tray sensor assembly, replace Main PCA |
| T730 |
0059-0190 |
Conflict found between NVM main and backup |
The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part). |
| T730 |
0059-0191 |
Default data found in both NVM main and backup |
The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time, restart printer between replacing parts. |
| T730 |
0059-0289 |
NVM backup is missing or does not work correctly |
Ensure NVM backup cable is properly connected, replace the NVM backup |
| T730 |
0085-0101 |
Feed index encoder sensor does not work properly |
Turn off/on. Check all cables to the Main PCA, replace cables, repalce feed index encoder sensor PCA, replace Encoder Disk |
| T730 |
0085-0201 |
Feed encoder sensor does not work properly |
Turn off/on. Check cables connected to Main PCA,replace cables, replace feed encoder sensor PCA, replace encoder disk |
| T730 |
0087-0001 |
Encoder Strip Failure |
Turn off/0n. Check the Encoder Strip, clean or replace. Replace encoder strip sensor. |
| T730 |
0153-0302 |
Multi-Sheet Tray presence not detected |
Ensure that the Multi-Sheet Tray is properly placed and the latch is closed, check cable connection to the MPCA |
| T730 |
0824-XXXX |
Silent Error |
IDS startup problem: Silent System Errors not shown in the Front Panel. Refer to Ink supplies troubleshooting for more information |
| T730 |
0942-0188 |
Carriage homing problem |
Reboot system, clean encoder strip, Check encoder strip, scan axis and service station parts, repalce parts if needed. |
| T730 |
0955-0050 |
Line sensor failureOther |
Turn off/on, run the Line Sensor diagnostic , replace damaged cable, replace line sensor, replace carriage assembly, replace belt, replace Main PCA |
| Z6 |
0001-0001-0003 |
E-box – Formatter PCA FW/HW mismatch |
Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z6 |
0001-0001-0004 |
E-box – Formatter PCA comms error |
Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z6 |
0001-0001-0040 |
E-box – Formatter PCA empty/not purged/low battery |
Replace the RTC battery |
| Z6 |
0001-0001-0067 |
E-box – Formatter PCA USING_DEBUGGING_CODE |
Turn off/on. Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z6 |
0001-0001-0069 |
E-box – Formatter PCA EXECUTION_ERROR |
update firmware, 0001-03 E-Box - Check disk diagnostic, Change the Hard Disk, replace Formatter PCA |
| Z6 |
0001-0001-0078 |
E-box – Formatter PCA BIOS update needed |
Trun off/on. Update Firmware, Repalce the RTC battery, run E-Box check main EE diagnostic, check Bios version, replace the Formatter PCA |
| Z6 |
0001-0001-0089 |
E-box – Formatter PCA Backlight issue |
Turn off/on. Check front panel for damace, check connections to Formatter PCA, caheck cable pins to formatter, replace Front Panel, replace the Formatter PCA |
| Z6 |
0001-0002-0003 |
E-box – Mechatronics PCA FW/HW mismatch |
Reboot, check firmware, rund E-Box Check main EE Diagnostic, replace the Mechatronics PCA |
| Z6 |
0001-0002-0004 |
E-box – Mechatronics PCA comms error |
Reboot, check pins from the Mechatronics data cable, check firmware version, update, replace Mechatronics PCA |
| Z6 |
0001-0002-0010 |
E-box – Mechatronics PCA voltage out of range |
Reboot, replace poswer supply, run Check EE diagnostice and input form voltage from Mechantronics PCA, Repalce Mechatronics PCA |
| Z6 |
0001-0002-0052 |
Mechatronics PCA power cable error |
Reboot, Check the engine power cable for damage, check PSU connection, repalce the Power Cable, replace Mechatronics PCA |
| Z6 |
0001-0002-0053 |
E-box – Mechatronics PCA data cable error |
Reboot, check data cable to Formatter PCA, replace data Cable if needed |
| Z6 |
0001-0002-0095 |
E-box – Mechatronics PCA 32V check |
Reboot, ren E-Box EE diagnostic, check voltage, Replace Power Supply, Replace mechatronics PCA |
| Z6 |
0001-0003-0001 |
JDI Board malfunction, error status or state |
Reboot, Check JDI PCA connection to formatter, run Hard reset JDI diagnostic test, replace JDI PCA, Repalce Formatter PCA |
| Z6 |
0001-0003-0002 |
JDI Board presence check failure, initialization error |
Reboot, Check JDI PCA connection to formatter, run 001-02 E-Box check test, replace JDI PCA, Repalce Formatter PCA |
| Z6 |
0001-0003-0043 |
E-box – JDI Board memory fail |
Reboot, check firmware, Check JDI PCA connection to formatter, run Hard reset JDI diagnostic test, replace JDI PCA, Repalce Formatter PCA |
| Z6 |
0001-0003-0052 |
E-box – JDI Board power cable error |
Reboot, check JDI PCA power cable,repalce cable, check JDI PCA, replace if needed, Run 001-02 E-Box Check diagnostic, replace Formatter PCA |
| Z6 |
0001-0003-0067 |
E-box – JDI PCA USING_DEBUGGING_CODE |
Reboot, update Firmware, run 0001-07 E-Box hard reset diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z6 |
0001-0003-0068 |
E-box – JDI PCA INVALID_BOOTLOADER_VERSION |
Reboot, update Firmware, run 0001-07 E-Box hard reset diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z6 |
0001-0003-0069 |
E-box – JDI PCA EXECUTION_ERROR |
Reboot, update Firmware, run 0001-07 E-Box hard reset JDI diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z6 |
0001-0003-008 |
E-box – JDI Board no MAC address |
Reboot, Check JDI PCA for damage, check connection to Formatter, Run 001-07 ebox hard reset JDI tes, replace JDI PCA, Replace Formatter PCA |
| Z6 |
0001-0004-0074 |
E-box – HDD NVM issue |
Reboot, Check HDD cable, replace HDD |
| Z6 |
0001-0006-0002 |
RFID PCA presence check failure, initialization error |
Reboot, Check RFDI cable to PCA, Repalce RFID cable, replace RFID, Repalce Formatter PCA |
| Z6 |
0001-0006-0048 |
RFID PCA data expected not received |
Reboot, Check RFDI cable to PCA, Repalce RFID cable, replace RFID, Repalce Formatter PCA |
| Z6 |
0001-0007-0002 |
CryptoAsic PCA presence check failure, initialization error |
Reboot, Check CrytoAsic PCA and connection to Formatter PCA, replace CrypoAsic PCA, Replace Formatter |
| Z6 |
0001-0009-0X09 |
E-box – Harness connector/cable presence |
Reboot, Check harness to Mechatronics PCA, replace HarnessX, Replace Mechatronics PCA |
| Z6 |
0003-0000-0080 |
Power supply – Power supply fan rotation fault |
Reboot, Check PSU for damage, fan blocked, Repalce PSU, Replace Formatter |
| Z6 |
0021-0001-0001 |
Drop detector sensor malfunction, error status or state |
Reboot, Check Drop detector, run diagnostics, repalce drop detector, repalce mechatronics PCA |
| Z6 |
0021-0002-0017 |
SVS motor movement blocked |
Reboot, Check service station path, remove visible obstacles, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0002-0059 |
SVS motor servo shutdown |
Reboot, Check service station path, remove visible obstacles, check connections, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0002-0060 |
Service SVS – SVS motor direction test fail |
Reboot, Check service station path, remove visible obstacles, check connections, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0002-0061 |
Service SVS – SVS motor electrical fault |
reboot, Check that the SVS motor, encoder and connectors , Run 0021-02 diagnosics, repalce SVS motor, repalce Mechatronics PCA |
| Z6 |
0021-0002-0062 |
Service SVS – SVS motor electrical warm |
Reboot, Check SVS path, clear. Rund Serice Staiton SVS check, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0002-0063 |
Service SVS – SVS motor driver fault |
Reboot, Check SVS path, clear. Rund Serice Staiton SVS check, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0003-0059 |
Service SVS – Primer motor servo shutdown |
Reboot, Check Cprimer motor power cable, check for obstacles, check motor, encoder connections. Run diagnostics, repalce service station parts, repalce mechatronics PCA |
| Z6 |
0021-0003-0061 |
Service SVS – Primer motor electrical fault |
Reboot, Check Primer motor power cable, check primer motor & enconder connections, run diagnostics, repalce service station parts, repalce mechatronics PCA |
| Z6 |
0021-0003-0062 |
Service SVS – Primer motor electrical warm |
Reboot, check for obstacles, check cables, run 0021-03 Service station SVS- Check Primer motor diagnostic, repalce sercie station parts, repalce Mechatronics PCA |
| Z6 |
0021-0003-0063 |
Service SVS – Primer motor driver fault |
Reboot, check for obstacles, check cables, run 0021-03 Service station SVS- Check Primer motor diagnostic, repalce sercie station parts, repalce Mechatronics PCA |
| Z6 |
0021-0004-0001 |
Primer zero sensor malfunction, error status or state |
Reboot, Check the Primer zero Sensor for damage, repalce primer zero sensor, replace Primer motor, repalce Mechatronics PCA |
| Z6 |
0021-0004-0047 |
Primer zero sensor zero calibration, zero not found, homing error |
Reboot, check Primer zero sensor, Run SVS diagnostic, Replace Primer zero sensor, replace Motor, replace motor |
| Z6 |
0021-0005-0001 |
Aerosol fan malfunction, error status or state- only w Y-Cutter |
Reboot, check fan for obsturction and error, replace aerosol fan, replace mechatronics PCA |
| Z6 |
0022-0Y01-0009 |
IDS – ISS PCA connector/cable presence |
Reboot, Check ISS Y cable, check 5V Diagnostic LED, repalce ISS Y Cable, Repalce ISS Y PCA , replace Mechatronics PCA |
| Z6 |
0022-0Y01-0067 |
IDS – ISS PCA USING_DEBUGGING_CODE |
Reboot, check firmware, run diagnostics, repalce ISS PCA , replace Hard Disk, reset HDD |
| Z6 |
0022-0Y01-0068 |
IDS – ISS PCA INVALID_BOOTLOADER_VERSION |
Reboot, check firmware, run diagnostics, replace the ISS PCA if needed, change the Hard Disk |
| Z6 |
0022-0Y01-0069 |
IDS – ISS PCA EXECUTION_ERROR |
Reboot, check firmware, run diagnostics, replace the ISS PCA, chard the Hard Disk, reset HDD |
| Z6 |
0022-0Y01-0095 |
IDS – ISS PCA 32V check |
Reboot, Check that the ISS Y cable, Replace the ISS Y cable, Replace the ISS Y PCA, replace the Mechatronics PCA |
| Z6 |
0022-0Y02-0X41 |
IDS – Slot leakage or broken bag |
Reboot, Replace broked or clogged element and clean the printer of ink in PCAs, cables, sensors, air tubes, etc |
| Z6 |
0022-0Y03-0X09 |
IDS – Home sensor connector/cable presence |
Reboot, Check that the ISS Y home sensors, Check the home sensor cables replace if needed, replace the ISS Y home sensors, replace the ISS Y PCA |
| Z6 |
0022-0Y04-0X05 |
IDS – ISS motor timeout |
Reboot, Clear ISS motor path, check motor,sensors, encoder and connectors, run ISS diagnostics, check Mechatronics, repalce ISS Y PCA, replace the Mechatronics PCA |
| Z6 |
0022-0Y04-0X09 |
IDS – ISS motor connector/cable presence |
Reboot, Check the ISS 1 motor is undamaged, check motor 1 cable, replace the ISS motor cable, replace ISS motor, replace the ISS Y PCA, replace the Mechatronics PCA |
| Z6 |
0022-0Y04-0X63 |
IDS – ISS motor driver fault |
Make sure ISS motor path is clear, check the motor and trip sensors, encoder connectors, Run diagnostics, Replace the ISS parts, replace ISS Y PCA, replace mechatronics PCA |
| Z6 |
0022-0Y05-0X09 |
IDS – Trip ISS sensor connector/cable presence |
Reboot, check ISS Y trip sensor, cable and connectors. Replace ISS Y trip sensor cable, replace trip sensor cable X from ISS Y, replace ISS Y PCA |
| Z6 |
0022-0Y06-0010 |
IDS – Acumen voltage out of range |
Reboot, Check Acumen Cable, Repalce the Supply or acumen cables |
| Z6 |
0045-0002-0001 |
BIOS – Formatter Malfunction, error status or state |
Reboot, check firmware, repalce hard disk, check main electonics diagnostics, repalce formatter PCA |
| Z6 |
0045-0008-0102 |
BIOS – HDD Presence check failure, initialization error |
Reboot, check the HDD is connected, repalce the Hard Disk with one used in another printer, check main electronics diagnostics, repalce formatter PCA |
| Z6 |
0045-0008-0140 |
HDD Empty/Not Purged/Low battery |
Reboot, check firmware, repalce hard disk with one used in another printer, Replace Formatter PCA |
| Z6 |
0045-0008-0181 |
BIOS – HDD Boot loader issue (BIOS) |
Reboot, check firmware, repalce the Hard Disk from one used in another printer, check BIOS version updated and HDD ok, replace Formatter PCA |
| Z6 |
0045-0008-0197 |
BIOS – HDD PWD locked issue (BIOS) |
Reboot, replace HDD with one that has been in another printer, reset HDD, Check main electronics, replace the formatter PCA |
| Z6 |
0060-0001-0X59 |
Media Input – Rewinder servo shutdown |
X=1 is Rewinder top, x=2, rewinder bottom, check for paper jam, Reboot, run Media Input check mechatronics diagnostics, replace gears, replace rewinder motor, replace Mechatronics PCA |
| Z6 |
0060-0001-0X60 |
Media Input – Rewinder direction test fail |
X=1 is Rewinder top, x=2, rewinder bottom, check for paper jam, check rewinder motor, encoder and connector, run media input chek, repalce rewinder motor, replace mechatronics PCA |
| Z6 |
0060-0001-0X62 |
Media Input – Rewinder electrical warm |
Reboot, check paper path, check motor,encoder and connectors, run 0060-02 diagnostics, repalce mechanical gears, replace rewinder motor, replace mechatronics PCA |
| Z6 |
0060-0001-0X63 |
Media Input – Rewinder driver fault |
Reboot, check motor, encoder and connectors, replace mechanical gears, replace rewinder motor, replace Mechatronics PCA |
| Z6 |
0065-0002-0008 |
Media Path – Paper motor jam (generic) |
Reboot, Check paper path, remove visable obstacles, check motor, analog encoder and connectors, replace analog encoder, check Grid motor diagnostice to check motor status |
| Z6 |
0065-0002-0059 |
Media Path – Paper motor servo shutdown |
Check for paper jam, reboot, check motor, analog encoder and connectors, replace gears, replace paper motor, replace mechatronics PCA |
| Z6 |
0065-0002-0060 |
Media Path – Paper motor direction test fail |
Check for paper jam, reboot, check motor, analog encoder and connectors, replace gears, replace paper motor, replace mechatronics PCA |
| Z6 |
0065-0002-0061 |
Media Path – Paper motor electrical fault |
Reboot, check paper motor, ren Media Path Check Grid Roller Motor diagnostics, Repalce paper motor, repalce mechatronics PCA |
| Z6 |
0065-0002-0062 |
Media Path – Paper motor electrical warm |
Reboot, clean media path,Check Grid Roller Motor diagnostic, check motor replace gears, replace paper motor, replace mechatronics PCA |
| Z6 |
0065-0002-0063 |
Media Path – Paper motor driver fault |
Reboot, check media path, check motor, replace gears, replace paper motor, replace Mechatronics PCA |
| Z6 |
0065-0003-0047 |
Analog encoder PCA zero calibration, zero not found, homing er |
Reboot, check Analog encoder for damage and dirt, clean. Run diagnostics, repalce Analog encoder, replace Paper Motor, replace mechatronics PCA |
| Z6 |
0065-0004-0059 |
Media Path – D-Pinch wheels motor servo shutdown |
Check for paper jam, reboot,check d-pinch wheel path, replace gears, replace D-pinch wheel motor, replace mechatronics PCA |
| Z6 |
0065-0004-0060 |
Media Path – D-Pinch wheels motor direction test fail |
check for jam, reboot. Check D-Pinch wheel path, clear. Check motor-encoder connections, clean. Replace gears, replace D-pinch wheel motor, repalce mechatronics PCA |
| Z6 |
0065-0004-0061 |
Media Path – D-Pinch wheels motor electrical fault |
Check for paper jam, reboot. Reun 0065-03 Media Path diagnostic. Repalce D-pinch wheel motor, repalce Mechatronics PCA |
| Z6 |
0065-0004-0063 |
Media Path – D-Pinch wheels motor driver fault |
Clear D-pinch wheel path. Reboot, check motor, encoder, clean. Run diagnostics, replace mechanical gear, repalce D-pinch wheel motor, replace Mechatronics PCA |
| Z6 |
0065-0006-0008 |
Media Path – Scan-axis motor jam (Generic) |
Check for paper jam, reboot, check motor, encoder connections and clean. Run the 0065-04 Media Path - Check Scan Motor diagnostic, check scan axis motor. |
| Z6 |
0065-0006-0059 |
Media Path – Scan-axis motor servo shutdown |
Check for paper jam, reboot. Check connection to Pech PCA, Carriage PCA and Formatter, Check Trailing cable, Clean encoder strip, replace: gear, scan-axix motor, carriage PCA or Mechatronics PCA |
| Z6 |
0065-0006-0060 |
Media Path – Scan-axis motor direction test fail |
Check for paper jam, reboot. Check carriage path, connections and harness. Replace as needed: gears, scan-axis motor, Carriage PCA, Mechatronics PCA |
| Z6 |
0065-0006-0061 |
Media Path – Scan-axis motor electrical fault |
Check for paper jam, reboot. Check Scan-axis connections to carriage path, connections and harness. Replace as needed: scan-axis motor, Carriage PCA, Mechatronics PCA |
| Z6 |
0065-0006-0062 |
Media Path – Scan-axis motor electrical warm |
Reboot, check carriage path for paper and debris, check cables, repalce as needed: repalce gears, scan-axis motor, carriage PCA, Mechatronics PCA |
| Z6 |
0065-0006-0063 |
Media Path – Scan-axis motor driver fault |
Reboot, check carriage path for paper and debris, check cables, repalce as needed: repalce gears, scan-axis motor, carriage PCA, Mechatronics PCA |
| Z6 |
0065-0007-0017 |
Media Path – PPS movement blocked |
Reboot, Check PPS path, clear, chack PPS mechanical parts, connections and clean. Replace PPS, repalce mechatronics PCA |
| Z6 |
0065-0007-0080 |
Media Path – PPS not activated |
Reboot, Check PPS path, clear, chack PPS mechanical parts, connections and clean. Run 0065-06 Media Path diagnostics. Replace PPS, repalce mechatronics PCA |
| Z6 |
0065-0007-0081 |
Media Path – PPS not deactivated |
reboot, check PPS path is clear, Check PPS mechanical parts and connections, clean. Run 0065-06 Media Path diagnostics. Replace PPS, repalce mechatronics PCA |
| Z6 |
0065-0008-0059 |
Media Path – Starwheels motor servo shutdown |
Check for paper jam, Reboot, clear starwheel path, check motor, cogwheels, encoder and connectors, clean. Replace gears, repalce starwheel motor, replace mechatronics PCA |
| Z6 |
0065-0008-0060 |
Media Path – Starwheels motor direction test fail |
Check for Paper Jam, Reboot, check starwheel path, check motor, cogwheels, encoder and connectors are not damaged or dirty. Replace gears, repalce starwheel motor, replace mechatronics PCA |
| Z6 |
0065-0008-0061 |
Media Path – Starwheels motor electrical fault |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z6 |
0065-0008-0062 |
Media Path – Starwheels motor electrical warm |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z6 |
0065-0008-0063 |
Media Path – Starwheels motor driver fault |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z6 |
0070-0001-0009 |
Media output (MO): Y-cutter (Only for SKUs with Y-cutter) |
Reboot, check Y-Cutter cable, check 5V-diagnostic LED, Replace Y-cutter PCA, replace Mechatronics PCA |
| Z6 |
0070-0001-0010 |
Y Cutter – Y-cutter PCA voltage out of range |
Reboot, check 5V and 3.3V diagnostic LED of the Y-cutter PCA, replace Y-cutter, replace mechatronics PCA |
| Z6 |
0070-0001-0067 |
Y Cutter – Y-cutter PCA USING_DEBUGGING_CODE |
Reboot, check firmware, run 0001-03 E box diagnostics of HDD. Repalce Y- Cutter, replace Hard disk using 0001-04 Ebox Rest HDD |
| Z6 |
0070-0001-0068 |
Y Cutter – Y-cutter PCA INVALID_BOOTLOADER_VERSION |
Reboot, check firmware, run 0001-03 E box diagnostics of HDD. Repalce Y- Cutter, replace Hard disk using 0001-04 Ebox Rest HDD |
| Z6 |
0070-0001-0069 |
Y Cutter – Y-cutter PCA EXECUTION_ERROR |
Reboot, check firmware, rund diagnostic, replace Y-cutter PCA if needed, change Hard Disk using the ooo1-04 E-box-Rest HDD |
| Z6 |
0070-0001-0080 |
Y Cutter – Y-cutter PCA Communication Asic. |
Reboot, Run the 0070-01 Y-cutter - Check electronics diagnostic, |
| Z6 |
0070-0001-0095 |
Y Cutter – Y-cutter PCA 32V check |
Reboot. Check the 32V-diagnostic LED of the Y-cutter PCA, Replace the Y-Cutter cable, Replace the Y-cutter PCA, replace the Mechatronics PCA. |
| Z6 |
0070-0002-0X59 |
Y Cutter – X position motor servo shutdown |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z6 |
0070-0002-0X60 |
Y Cutter – X position motor direction test fail |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z6 |
0070-0002-0X61 |
Y Cutter – X position motor electrical fault |
Check that the X position motor, connections and clean. Run 0070-02 Y cutter diagnostics. Replac X posiong motor, Replace Y-cutter PCA, replace Mechatronics PCA |
| Z6 |
0070-0002-0X62 |
Y Cutter – X position motor electrical warm |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z6 |
0070-0002-0X63 |
Y Cutter – X position motor driver fault |
Reboot,check X-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z6 |
0070-0003-0059 |
Y Cutter – Y-cutter bar motor servo shutdown |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z6 |
0070-0003-0060 |
Y Cutter – Y-cutter bar motor direction test fail |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z6 |
0070-0003-0061 |
Y Cutter – Y-cutter bar motor electrical fault |
Reboot, Check that the Y-cutter bar motor,Run diagnostics, replace the Y-cutter bar motor, replace the Y-cutter PCA, Replace the Mechatronics PCA |
| Z6 |
0070-0003-0062 |
Y Cutter – Y cutter bar motor electrical warm |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z6 |
0070-0003-0063 |
Y Cutter – Y-cutter bar motor driver fault |
Run 007-02 Y Cutter diagnostics, replace Mechanical parts, repalce Y-cutter, replace Y-cutter PCA, replace Mechatronics PCA |
| Z6 |
0080-0003-0009 |
Y-cutter cover connector/cable presence only DR models |
Reboot, Check that the Y-cutter cover switch is undamaged, run 0080-01 User interface- Check cover diagnostic, Replace Y-cutter, replace Y cutter PCA, replace Mechatronics PCA |
| Z6 |
0080-0005-0002 |
Front Panel presence check failure, initialization error |
Reboot, Cheeck front panel for damage, check cable pins to formatter, replace front panel, replace Formatter PCS |
| Z6 |
0086-0001-0004 |
Carriage – Trailing cable Comms error |
Reboot, Check trailing cable replace if damaged, replace Carriage PCA, Run 0086-01 Carriage diagnostic, Replace Formatter PCA, Replace Mechatronics PCA |
| Z6 |
0086-0001-0009 |
Carriage – Trailing cable connector/cable presence |
Check that the Trailing cable , VPS cable, LED to PCA , replace VPS cable, Run the 0086-01 Carriage diagnostic Replace as needed: Trailing Cable, Carriage PCA, Formatter PCA |
| Z6 |
0086-0002-0004 |
Carriage – Carriage PCA comms error |
Reboot, update firmware, replace trailing cable, replace carriage PCA, replace formatter PCA |
| Z6 |
0086-0002-0054 |
Carriage – Carriage PCA voltage failure |
Reboot, Check trailing cable, VPS cable, repalce if damaged., Check 32V Diagnostic LED Carriage/formatter diagnostic, Replace Formatter PCA, Replace Mechatronics PCA |
| Z6 |
0086-0002-0067 |
Carriage – Carriage PCA USING_DEBUGGING_CODE |
Reboot, updatae firmware, run 0001-033-box disk diagnostics, replace carriage PCA, change Hard disk using 0001-04 E box rest HPP to be removed |
| Z6 |
0086-0002-0069 |
Carriage – Carriage PCA EXECUTION_ERROR |
Reboot, updatae firmware, run 0001-033-box disk diagnostics, replace carriage PCA, change Hard disk using 0001-04 E box rest HPP to be removed |
| Z6 |
0086-0002-0093 |
Carriage PCA communication uC-FPGA error |
Reboot, run 0086-01 Carriage - Check electronics diagnostic, Replace Carriage PCA, Replace Formatter PCA |
| Z6 |
0086-0002-0094 |
Carriage PCA communication Mech Control FPGA |
Reboot, run 0086-01 Carriage - Check electronics diagnostic, Replace Carriage PCA, Replace Formatter PCA |
| Z6 |
0086-0005-0009 |
Carriage – Line sensor connector/cable presence |
reboot, Run the 0086-01 Carriage - Check electronics diagnostic, as needed replace: the Carriage PCA. Formatter PCA, Mechatronics PCA |
| Z6 |
0086-0005-0065 |
Carriage – Line sensor distance check failure |
Reboot, Check the line sensor, 0086-01 Carriage electronics diagnostic. replace as needed: Line Sensor, Carriage PCA, Formatter PCA, Mechatronics PCA |
| Z6 |
0086-0005-0074 |
Carriage – Line sensor NVM issue |
Reboot, Check the line sensor, 0086-01 Carriage electronics diagnostic. replace as needed: Line Sensor, Carriage PCA, Formatter PCA, Mechatronics PCA |
| Z6 |
0090-0001-0097 |
FW – SYSMGR-BABYSIT baby sit threat lost |
Reboot, update firmware, Chage the Formatter PCA |
| Z6 |
0090-0001-0099 |
FW – SYSMGR-BABYSIT process lost |
Reboot from power outlet. Update the firmware. Change the Formatter PCA if needed. |
| Z6 |
0090-0004-0080 |
FW – FSM-FSM transition not found |
Reboot, update the firmware. Run the Settings ►System ►Restore factory settings, Clean HDD using front panel tool, charge the Hard Disk , change the Formatter board. |
| Z6 |
0090-0006-0084 |
FW – (EH-CIO) connectivity JDI failure after cold reset |
Check for lates firware and update. Reboot. Run the Settings ►Connectivity ►Restore connectivity factory settings, charge the Hard Disk , change the Formatter board. |
| Z6 |
0090-0006-0086 |
FW – (EH-CIO) connectivity heart beat stop / process lost |
Check that the JDI PCA is undamaged, change if needed. Run the Settings ►Connectivity ►Restore connectivity factory settings, Change HDD, Change Formatter PCA |
| Z6 |
0090-0007-0005 |
FW – EH-PDL timeout |
Check and update firmware. Check computer network speed. Run the Settings ►System ►Restore factory settings, Change Hard Disk, Replace Formatter PCA |
| Z6 |
0090-0007-0044 |
FW-EH-PDL out of memory – No memory to start PDL |
Run 0001-05 E-box - Delete job manager queue diagnostic, Clean HDD, change Hard Disk using 0001-04 E bos-rest HDD, upgrade the firmware |
| Z6 |
0090-0007-0082 |
FW – EH-PDL fil locked/protected for printing |
Reboot, upgrade firmware, change Hard disk, run 0001-03 E-box diagnostic, Replace the formatter board |
| Z6 |
0090-0007-0085 |
FW – EH-PDL disk full |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean HDD, change Hard Disk, replace Formatter PCA |
| Z6 |
0090-0007-0087 |
FW – EH-PDL PS fonts missing |
Check for latest firmware, Reboot, Run the Settings ►System ►Restore factory settings, Clean HDD, change Hard Disk, replace Formatter PCA |
| Z6 |
0090-0007-0089 |
FW – EH-PDL unexpended end of job |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware |
| Z6 |
0090-0007-0096 |
FW – EH-PDL parse error |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware, repalce Formatter PCA |
| Z6 |
0090-0008-0080 |
FW – EH-VPM Raster configur failed / JPEG library error |
Check that the printer has the latest firmware, Reboot, Clean the HDD, change the Hard Disk, Upgrade the firmware, replace the formatter PCA |
| Z6 |
0090-0010-0080 |
FW – EH-JS Generic issue |
Check firmware, reboot, clean the HDD< change the Hard Disk, Upgrade the firmware. Replace the formatter PCA |
| Z6 |
0090-0012-0083 |
EH-PM File format issue/not supported PDL |
Check job has the right format and is supported by the software, check for firmware update, Reboot. Delete Job manager que, upgrade firware. |
| Z6 |
0090-0018-0004 |
FW – Unable to connect to FP / FP connection lost |
Check the Printer firmware. Reboot, Check the Fron Panel is undamaged, upgrade the firmware, replace the front panel, replace the formatter PCA |
| Z6 |
0090-0085-0042 |
Tupperware error MORE_THAN_ONE_TUPPERWARE_IN_USB_ROOT |
Remove the USB and make sure there is only one tupperware. |
| Z6 |
0090-0085-0069 |
Tupperware error INCORRECT_TUPPERWARE. |
Remove the USB and make sure that there is only one tupperware. |
| Z6 |
0090-0090-0003 |
FW – General FW/HW mismatch |
Check that the printer has the latest firm, Reboot, Change the Hard disk using the 0001-04 E-box - Rest HDD to be removed diagnostic |
| Z9 |
0001-0001-0003 |
E-box – Formatter PCA FW/HW mismatch |
Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z9 |
0001-0001-0004 |
E-box – Formatter PCA comms error |
Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z9 |
0001-0001-0040 |
E-box – Formatter PCA empty/not purged/low battery |
Replace the RTC battery |
| Z9 |
0001-0001-0067 |
E-box – Formatter PCA USING_DEBUGGING_CODE |
Turn off/on. Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z9 |
0001-0001-0069 |
E-box – Formatter PCA EXECUTION_ERROR |
update firmware, 0001-03 E-Box - Check disk diagnostic, Change the Hard Disk, replace Formatter PCA |
| Z9 |
0001-0001-0078 |
E-box – Formatter PCA BIOS update needed |
Trun off/on. Update Firmware, Repalce the RTC battery, run E-Box check main EE diagnostic, check Bios version, replace the Formatter PCA |
| Z9 |
0001-0001-0089 |
E-box – Formatter PCA Backlight issue |
Turn off/on. Check front panel for damace, check connections to Formatter PCA, caheck cable pins to formatter, replace Front Panel, replace the Formatter PCA |
| Z9 |
0001-0002-0003 |
E-box – Mechatronics PCA FW/HW mismatch |
Reboot, check firmware, rund E-Box Check main EE Diagnostic, replace the Mechatronics PCA |
| Z9 |
0001-0002-0004 |
E-box – Mechatronics PCA comms error |
Reboot, check pins from the Mechatronics data cable, check firmware version, update, replace Mechatronics PCA |
| Z9 |
0001-0002-0010 |
E-box – Mechatronics PCA voltage out of range |
Reboot, replace poswer supply, run Check EE diagnostice and input form voltage from Mechantronics PCA, Repalce Mechatronics PCA |
| Z9 |
0001-0002-0052 |
Mechatronics PCA power cable error |
Reboot, Check the engine power cable for damage, check PSU connection, repalce the Power Cable, replace Mechatronics PCA |
| Z9 |
0001-0002-0053 |
E-box – Mechatronics PCA data cable error |
Reboot, check data cable to Formatter PCA, replace data Cable if needed |
| Z9 |
0001-0002-0095 |
E-box – Mechatronics PCA 32V check |
Reboot, ren E-Box EE diagnostic, check voltage, Replace Power Supply, Replace mechatronics PCA |
| Z9 |
0001-0003-0001 |
JDI Board malfunction, error status or state |
Reboot, Check JDI PCA connection to formatter, run Hard reset JDI diagnostic test, replace JDI PCA, Repalce Formatter PCA |
| Z9 |
0001-0003-0002 |
JDI Board presence check failure, initialization error |
Reboot, Check JDI PCA connection to formatter, run 001-02 E-Box check test, replace JDI PCA, Repalce Formatter PCA |
| Z9 |
0001-0003-0043 |
E-box – JDI Board memory fail |
Reboot, check firmware, Check JDI PCA connection to formatter, run Hard reset JDI diagnostic test, replace JDI PCA, Repalce Formatter PCA |
| Z9 |
0001-0003-0052 |
E-box – JDI Board power cable error |
Reboot, check JDI PCA power cable,repalce cable, check JDI PCA, replace if needed, Run 001-02 E-Box Check diagnostic, replace Formatter PCA |
| Z9 |
0001-0003-0067 |
E-box – JDI PCA USING_DEBUGGING_CODE |
Reboot, update Firmware, run 0001-07 E-Box hard reset diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z9 |
0001-0003-0068 |
E-box – JDI PCA INVALID_BOOTLOADER_VERSION |
Reboot, update Firmware, run 0001-07 E-Box hard reset diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z9 |
0001-0003-0069 |
E-box – JDI PCA EXECUTION_ERROR |
Reboot, update Firmware, run 0001-07 E-Box hard reset JDI diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z9 |
0001-0003-008 |
E-box – JDI Board no MAC address |
Reboot, Check JDI PCA for damage, check connection to Formatter, Run 001-07 ebox hard reset JDI tes, replace JDI PCA, Replace Formatter PCA |
| Z9 |
0001-0004-0074 |
E-box – HDD NVM issue |
Reboot, Check HDD cable, replace HDD |
| Z9 |
0001-0006-0002 |
RFID PCA presence check failure, initialization error |
Reboot, Check RFDI cable to PCA, Repalce RFID cable, replace RFID, Repalce Formatter PCA |
| Z9 |
0001-0006-0048 |
RFID PCA data expected not received |
Reboot, Check RFDI cable to PCA, Repalce RFID cable, replace RFID, Repalce Formatter PCA |
| Z9 |
0001-0007-0002 |
CryptoAsic PCA presence check failure, initialization error |
Reboot, Check CrytoAsic PCA and connection to Formatter PCA, replace CrypoAsic PCA, Replace Formatter |
| Z9 |
0001-0009-0X09 |
E-box – Harness connector/cable presence |
Reboot, Check harness to Mechatronics PCA, replace HarnessX, Replace Mechatronics PCA |
| Z9 |
0003-0000-0080 |
Power supply – Power supply fan rotation fault |
Reboot, Check PSU for damage, fan blocked, Repalce PSU, Replace Formatter |
| Z9 |
0021-0001-0001 |
Drop detector sensor malfunction, error status or state |
Reboot, Check Drop detector, run diagnostics, repalce drop detector, repalce mechatronics PCA |
| Z9 |
0021-0002-0017 |
SVS motor movement blocked |
Reboot, Check service station path, remove visible obstacles, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z9 |
0021-0002-0059 |
SVS motor servo shutdown |
Reboot, Check service station path, remove visible obstacles, check connections, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z9 |
0021-0002-0060 |
Service SVS – SVS motor direction test fail |
Reboot, Check service station path, remove visible obstacles, check connections, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z9 |
0021-0002-0061 |
Service SVS – SVS motor electrical fault |
reboot, Check that the SVS motor, encoder and connectors , Run 0021-02 diagnosics, repalce SVS motor, repalce Mechatronics PCA |
| Z9 |
0021-0002-0062 |
Service SVS – SVS motor electrical warm |
Reboot, Check SVS path, clear. Rund Serice Staiton SVS check, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z9 |
0021-0002-0063 |
Service SVS – SVS motor driver fault |
Reboot, Check SVS path, clear. Rund Serice Staiton SVS check, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z9 |
0021-0003-0059 |
Service SVS – Primer motor servo shutdown |
Reboot, Check Cprimer motor power cable, check for obstacles, check motor, encoder connections. Run diagnostics, repalce service station parts, repalce mechatronics PCA |
| Z9 |
0021-0003-0061 |
Service SVS – Primer motor electrical fault |
Reboot, Check Primer motor power cable, check primer motor & enconder connections, run diagnostics, repalce service station parts, repalce mechatronics PCA |
| Z9 |
0021-0003-0062 |
Service SVS – Primer motor electrical warm |
Reboot, check for obstacles, check cables, run 0021-03 Service station SVS- Check Primer motor diagnostic, repalce sercie station parts, repalce Mechatronics PCA |
| Z9 |
0021-0003-0063 |
Service SVS – Primer motor driver fault |
Reboot, check for obstacles, check cables, run 0021-03 Service station SVS- Check Primer motor diagnostic, repalce sercie station parts, repalce Mechatronics PCA |
| Z9 |
0021-0004-0001 |
Primer zero sensor malfunction, error status or state |
Reboot, Check the Primer zero Sensor for damage, repalce primer zero sensor, replace Primer motor, repalce Mechatronics PCA |
| Z9 |
0021-0004-0047 |
Primer zero sensor zero calibration, zero not found, homing error |
Reboot, check Primer zero sensor, Run SVS diagnostic, Replace Primer zero sensor, replace Motor, replace motor |
| Z9 |
0021-0005-0001 |
Aerosol fan malfunction, error status or state- only w Y-Cutter |
Reboot, check fan for obsturction and error, replace aerosol fan, replace mechatronics PCA |
| Z9 |
0022-0Y01-0009 |
IDS – ISS PCA connector/cable presence |
Reboot, Check ISS Y cable, check 5V Diagnostic LED, repalce ISS Y Cable, Repalce ISS Y PCA , replace Mechatronics PCA |
| Z9 |
0022-0Y01-0067 |
IDS – ISS PCA USING_DEBUGGING_CODE |
Reboot, check firmware, run diagnostics, repalce ISS PCA , replace Hard Disk, reset HDD |
| Z9 |
0022-0Y01-0068 |
IDS – ISS PCA INVALID_BOOTLOADER_VERSION |
Reboot, check firmware, run diagnostics, replace the ISS PCA if needed, change the Hard Disk |
| Z9 |
0022-0Y01-0069 |
IDS – ISS PCA EXECUTION_ERROR |
Reboot, check firmware, run diagnostics, replace the ISS PCA, chard the Hard Disk, reset HDD |
| Z9 |
0022-0Y01-0095 |
IDS – ISS PCA 32V check |
Reboot, Check that the ISS Y cable, Replace the ISS Y cable, Replace the ISS Y PCA, replace the Mechatronics PCA |
| Z9 |
0022-0Y02-0X41 |
IDS – Slot leakage or broken bag |
Reboot, Replace broked or clogged element and clean the printer of ink in PCAs, cables, sensors, air tubes, etc |
| Z9 |
0022-0Y03-0X09 |
IDS – Home sensor connector/cable presence |
Reboot, Check that the ISS Y home sensors, Check the home sensor cables replace if needed, replace the ISS Y home sensors, replace the ISS Y PCA |
| Z9 |
0022-0Y04-0X05 |
IDS – ISS motor timeout |
Reboot, Clear ISS motor path, check motor,sensors, encoder and connectors, run ISS diagnostics, check Mechatronics, repalce ISS Y PCA, replace the Mechatronics PCA |
| Z9 |
0022-0Y04-0X09 |
IDS – ISS motor connector/cable presence |
Reboot, Check the ISS 1 motor is undamaged, check motor 1 cable, replace the ISS motor cable, replace ISS motor, replace the ISS Y PCA, replace the Mechatronics PCA |
| Z9 |
0022-0Y04-0X63 |
IDS – ISS motor driver fault |
Make sure ISS motor path is clear, check the motor and trip sensors, encoder connectors, Run diagnostics, Replace the ISS parts, replace ISS Y PCA, replace mechatronics PCA |
| Z9 |
0022-0Y05-0X09 |
IDS – Trip ISS sensor connector/cable presence |
Reboot, check ISS Y trip sensor, cable and connectors. Replace ISS Y trip sensor cable, replace trip sensor cable X from ISS Y, replace ISS Y PCA |
| Z9 |
0022-0Y06-0010 |
IDS – Acumen voltage out of range |
Reboot, Check Acumen Cable, Repalce the Supply or acumen cables |
| Z9 |
0045-0002-0001 |
BIOS – Formatter Malfunction, error status or state |
Reboot, check firmware, repalce hard disk, check main electonics diagnostics, repalce formatter PCA |
| Z9 |
0045-0008-0102 |
BIOS – HDD Presence check failure, initialization error |
Reboot, check the HDD is connected, repalce the Hard Disk with one used in another printer, check main electronics diagnostics, repalce formatter PCA |
| Z9 |
0045-0008-0140 |
HDD Empty/Not Purged/Low battery |
Reboot, check firmware, repalce hard disk with one used in another printer, Replace Formatter PCA |
| Z9 |
0045-0008-0181 |
BIOS – HDD Boot loader issue (BIOS) |
Reboot, check firmware, repalce the Hard Disk from one used in another printer, check BIOS version updated and HDD ok, replace Formatter PCA |
| Z9 |
0045-0008-0197 |
BIOS – HDD PWD locked issue (BIOS) |
Reboot, replace HDD with one that has been in another printer, reset HDD, Check main electronics, replace the formatter PCA |
| Z9 |
0060-0001-0X59 |
Media Input – Rewinder servo shutdown |
X=1 is Rewinder top, x=2, rewinder bottom, check for paper jam, Reboot, run Media Input check mechatronics diagnostics, replace gears, replace rewinder motor, replace Mechatronics PCA |
| Z9 |
0060-0001-0X60 |
Media Input – Rewinder direction test fail |
X=1 is Rewinder top, x=2, rewinder bottom, check for paper jam, check rewinder motor, encoder and connector, run media input chek, repalce rewinder motor, replace mechatronics PCA |
| Z9 |
0060-0001-0X62 |
Media Input – Rewinder electrical warm |
Reboot, check paper path, check motor,encoder and connectors, run 0060-02 diagnostics, repalce mechanical gears, replace rewinder motor, replace mechatronics PCA |
| Z9 |
0060-0001-0X63 |
Media Input – Rewinder driver fault |
Reboot, check motor, encoder and connectors, replace mechanical gears, replace rewinder motor, replace Mechatronics PCA |
| Z9 |
0065-0002-0008 |
Media Path – Paper motor jam (generic) |
Reboot, Check paper path, remove visable obstacles, check motor, analog encoder and connectors, replace analog encoder, check Grid motor diagnostice to check motor status |
| Z9 |
0065-0002-0059 |
Media Path – Paper motor servo shutdown |
Check for paper jam, reboot, check motor, analog encoder and connectors, replace gears, replace paper motor, replace mechatronics PCA |
| Z9 |
0065-0002-0060 |
Media Path – Paper motor direction test fail |
Check for paper jam, reboot, check motor, analog encoder and connectors, replace gears, replace paper motor, replace mechatronics PCA |
| Z9 |
0065-0002-0061 |
Media Path – Paper motor electrical fault |
Reboot, check paper motor, ren Media Path Check Grid Roller Motor diagnostics, Repalce paper motor, repalce mechatronics PCA |
| Z9 |
0065-0002-0062 |
Media Path – Paper motor electrical warm |
Reboot, clean media path,Check Grid Roller Motor diagnostic, check motor replace gears, replace paper motor, replace mechatronics PCA |
| Z9 |
0065-0002-0063 |
Media Path – Paper motor driver fault |
Reboot, check media path, check motor, replace gears, replace paper motor, replace Mechatronics PCA |
| Z9 |
0065-0003-0047 |
Analog encoder PCA zero calibration, zero not found, homing er |
Reboot, check Analog encoder for damage and dirt, clean. Run diagnostics, repalce Analog encoder, replace Paper Motor, replace mechatronics PCA |
| Z9 |
0065-0004-0059 |
Media Path – D-Pinch wheels motor servo shutdown |
Check for paper jam, reboot,check d-pinch wheel path, replace gears, replace D-pinch wheel motor, replace mechatronics PCA |
| Z9 |
0065-0004-0060 |
Media Path – D-Pinch wheels motor direction test fail |
check for jam, reboot. Check D-Pinch wheel path, clear. Check motor-encoder connections, clean. Replace gears, replace D-pinch wheel motor, repalce mechatronics PCA |
| Z9 |
0065-0004-0061 |
Media Path – D-Pinch wheels motor electrical fault |
Check for paper jam, reboot. Reun 0065-03 Media Path diagnostic. Repalce D-pinch wheel motor, repalce Mechatronics PCA |
| Z9 |
0065-0004-0063 |
Media Path – D-Pinch wheels motor driver fault |
Clear D-pinch wheel path. Reboot, check motor, encoder, clean. Run diagnostics, replace mechanical gear, repalce D-pinch wheel motor, replace Mechatronics PCA |
| Z9 |
0065-0006-0008 |
Media Path – Scan-axis motor jam (Generic) |
Check for paper jam, reboot, check motor, encoder connections and clean. Run the 0065-04 Media Path - Check Scan Motor diagnostic, check scan axis motor. |
| Z9 |
0065-0006-0059 |
Media Path – Scan-axis motor servo shutdown |
Check for paper jam, reboot. Check connection to Pech PCA, Carriage PCA and Formatter, Check Trailing cable, Clean encoder strip, replace: gear, scan-axix motor, carriage PCA or Mechatronics PCA |
| Z9 |
0065-0006-0060 |
Media Path – Scan-axis motor direction test fail |
Check for paper jam, reboot. Check carriage path, connections and harness. Replace as needed: gears, scan-axis motor, Carriage PCA, Mechatronics PCA |
| Z9 |
0065-0006-0061 |
Media Path – Scan-axis motor electrical fault |
Check for paper jam, reboot. Check Scan-axis connections to carriage path, connections and harness. Replace as needed: scan-axis motor, Carriage PCA, Mechatronics PCA |
| Z9 |
0065-0006-0062 |
Media Path – Scan-axis motor electrical warm |
Reboot, check carriage path for paper and debris, check cables, repalce as needed: repalce gears, scan-axis motor, carriage PCA, Mechatronics PCA |
| Z9 |
0065-0006-0063 |
Media Path – Scan-axis motor driver fault |
Reboot, check carriage path for paper and debris, check cables, repalce as needed: repalce gears, scan-axis motor, carriage PCA, Mechatronics PCA |
| Z9 |
0065-0007-0017 |
Media Path – PPS movement blocked |
Reboot, Check PPS path, clear, chack PPS mechanical parts, connections and clean. Replace PPS, repalce mechatronics PCA |
| Z9 |
0065-0007-0080 |
Media Path – PPS not activated |
Reboot, Check PPS path, clear, chack PPS mechanical parts, connections and clean. Run 0065-06 Media Path diagnostics. Replace PPS, repalce mechatronics PCA |
| Z9 |
0065-0007-0081 |
Media Path – PPS not deactivated |
reboot, check PPS path is clear, Check PPS mechanical parts and connections, clean. Run 0065-06 Media Path diagnostics. Replace PPS, repalce mechatronics PCA |
| Z9 |
0065-0008-0059 |
Media Path – Starwheels motor servo shutdown |
Check for paper jam, Reboot, clear starwheel path, check motor, cogwheels, encoder and connectors, clean. Replace gears, repalce starwheel motor, replace mechatronics PCA |
| Z9 |
0065-0008-0060 |
Media Path – Starwheels motor direction test fail |
Check for Paper Jam, Reboot, check starwheel path, check motor, cogwheels, encoder and connectors are not damaged or dirty. Replace gears, repalce starwheel motor, replace mechatronics PCA |
| Z9 |
0065-0008-0061 |
Media Path – Starwheels motor electrical fault |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z9 |
0065-0008-0062 |
Media Path – Starwheels motor electrical warm |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z9 |
0065-0008-0063 |
Media Path – Starwheels motor driver fault |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z9 |
0070-0001-0009 |
Media output (MO): Y-cutter (Only for SKUs with Y-cutter) |
Reboot, check Y-Cutter cable, check 5V-diagnostic LED, Replace Y-cutter PCA, replace Mechatronics PCA |
| Z9 |
0070-0001-0010 |
Y Cutter – Y-cutter PCA voltage out of range |
Reboot, check 5V and 3.3V diagnostic LED of the Y-cutter PCA, replace Y-cutter, replace mechatronics PCA |
| Z9 |
0070-0001-0067 |
Y Cutter – Y-cutter PCA USING_DEBUGGING_CODE |
Reboot, check firmware, run 0001-03 E box diagnostics of HDD. Repalce Y- Cutter, replace Hard disk using 0001-04 Ebox Rest HDD |
| Z9 |
0070-0001-0068 |
Y Cutter – Y-cutter PCA INVALID_BOOTLOADER_VERSION |
Reboot, check firmware, run 0001-03 E box diagnostics of HDD. Repalce Y- Cutter, replace Hard disk using 0001-04 Ebox Rest HDD |
| Z9 |
0070-0001-0069 |
Y Cutter – Y-cutter PCA EXECUTION_ERROR |
Reboot, check firmware, rund diagnostic, replace Y-cutter PCA if needed, change Hard Disk using the ooo1-04 E-box-Rest HDD |
| Z9 |
0070-0001-0080 |
Y Cutter – Y-cutter PCA Communication Asic. |
Reboot, Run the 0070-01 Y-cutter - Check electronics diagnostic, |
| Z9 |
0070-0001-0095 |
Y Cutter – Y-cutter PCA 32V check |
Reboot. Check the 32V-diagnostic LED of the Y-cutter PCA, Replace the Y-Cutter cable, Replace the Y-cutter PCA, replace the Mechatronics PCA. |
| Z9 |
0070-0002-0X59 |
Y Cutter – X position motor servo shutdown |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z9 |
0070-0002-0X60 |
Y Cutter – X position motor direction test fail |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z9 |
0070-0002-0X61 |
Y Cutter – X position motor electrical fault |
Check that the X position motor, connections and clean. Run 0070-02 Y cutter diagnostics. Replac X posiong motor, Replace Y-cutter PCA, replace Mechatronics PCA |
| Z9 |
0070-0002-0X62 |
Y Cutter – X position motor electrical warm |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z9 |
0070-0002-0X63 |
Y Cutter – X position motor driver fault |
Reboot,check X-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z9 |
0070-0003-0059 |
Y Cutter – Y-cutter bar motor servo shutdown |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z9 |
0070-0003-0060 |
Y Cutter – Y-cutter bar motor direction test fail |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z9 |
0070-0003-0061 |
Y Cutter – Y-cutter bar motor electrical fault |
Reboot, Check that the Y-cutter bar motor,Run diagnostics, replace the Y-cutter bar motor, replace the Y-cutter PCA, Replace the Mechatronics PCA |
| Z9 |
0070-0003-0062 |
Y Cutter – Y cutter bar motor electrical warm |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z9 |
0070-0003-0063 |
Y Cutter – Y-cutter bar motor driver fault |
Run 007-02 Y Cutter diagnostics, replace Mechanical parts, repalce Y-cutter, replace Y-cutter PCA, replace Mechatronics PCA |
| Z9 |
0080-0003-0009 |
Y-cutter cover connector/cable presence only DR models |
Reboot, Check that the Y-cutter cover switch is undamaged, run 0080-01 User interface- Check cover diagnostic, Replace Y-cutter, replace Y cutter PCA, replace Mechatronics PCA |
| Z9 |
0080-0005-0002 |
Front Panel presence check failure, initialization error |
Reboot, Cheeck front panel for damage, check cable pins to formatter, replace front panel, replace Formatter PCS |
| Z9 |
0086-0001-0004 |
Carriage – Trailing cable Comms error |
Reboot, Check trailing cable replace if damaged, replace Carriage PCA, Run 0086-01 Carriage diagnostic, Replace Formatter PCA, Replace Mechatronics PCA |
| Z9 |
0086-0001-0009 |
Carriage – Trailing cable connector/cable presence |
Check that the Trailing cable , VPS cable, LED to PCA , replace VPS cable, Run the 0086-01 Carriage diagnostic Replace as needed: Trailing Cable, Carriage PCA, Formatter PCA |
| Z9 |
0086-0002-0004 |
Carriage – Carriage PCA comms error |
Reboot, update firmware, replace trailing cable, replace carriage PCA, replace formatter PCA |
| Z9 |
0086-0002-0054 |
Carriage – Carriage PCA voltage failure |
Reboot, Check trailing cable, VPS cable, repalce if damaged., Check 32V Diagnostic LED Carriage/formatter diagnostic, Replace Formatter PCA, Replace Mechatronics PCA |
| Z9 |
0086-0002-0067 |
Carriage – Carriage PCA USING_DEBUGGING_CODE |
Reboot, updatae firmware, run 0001-033-box disk diagnostics, replace carriage PCA, change Hard disk using 0001-04 E box rest HPP to be removed |
| Z9 |
0086-0002-0069 |
Carriage – Carriage PCA EXECUTION_ERROR |
Reboot, updatae firmware, run 0001-033-box disk diagnostics, replace carriage PCA, change Hard disk using 0001-04 E box rest HPP to be removed |
| Z9 |
0086-0002-0093 |
Carriage PCA communication uC-FPGA error |
Reboot, run 0086-01 Carriage - Check electronics diagnostic, Replace Carriage PCA, Replace Formatter PCA |
| Z9 |
0086-0002-0094 |
Carriage PCA communication Mech Control FPGA |
Reboot, run 0086-01 Carriage - Check electronics diagnostic, Replace Carriage PCA, Replace Formatter PCA |
| Z9 |
0086-0005-0009 |
Carriage – Line sensor connector/cable presence |
reboot, Run the 0086-01 Carriage - Check electronics diagnostic, as needed replace: the Carriage PCA. Formatter PCA, Mechatronics PCA |
| Z9 |
0086-0005-0065 |
Carriage – Line sensor distance check failure |
Reboot, Check the line sensor, 0086-01 Carriage electronics diagnostic. replace as needed: Line Sensor, Carriage PCA, Formatter PCA, Mechatronics PCA |
| Z9 |
0086-0005-0074 |
Carriage – Line sensor NVM issue |
Reboot, Check the line sensor, 0086-01 Carriage electronics diagnostic. replace as needed: Line Sensor, Carriage PCA, Formatter PCA, Mechatronics PCA |
| Z9 |
0090-0001-0097 |
FW – SYSMGR-BABYSIT baby sit threat lost |
Reboot, update firmware, Chage the Formatter PCA |
| Z9 |
0090-0001-0099 |
FW – SYSMGR-BABYSIT process lost |
Reboot from power outlet. Update the firmware. Change the Formatter PCA if needed. |
| Z9 |
0090-0004-0080 |
FW – FSM-FSM transition not found |
Reboot, update the firmware. Run the Settings ►System ►Restore factory settings, Clean HDD using front panel tool, charge the Hard Disk , change the Formatter board. |
| Z9 |
0090-0006-0084 |
FW – (EH-CIO) connectivity JDI failure after cold reset |
Check for lates firware and update. Reboot. Run the Settings ►Connectivity ►Restore connectivity factory settings, charge the Hard Disk , change the Formatter board. |
| Z9 |
0090-0006-0086 |
FW – (EH-CIO) connectivity heart beat stop / process lost |
Check that the JDI PCA is undamaged, change if needed. Run the Settings ►Connectivity ►Restore connectivity factory settings, Change HDD, Change Formatter PCA |
| Z9 |
0090-0007-0005 |
FW – EH-PDL timeout |
Check and update firmware. Check computer network speed. Run the Settings ►System ►Restore factory settings, Change Hard Disk, Replace Formatter PCA |
| Z9 |
0090-0007-0044 |
FW-EH-PDL out of memory – No memory to start PDL |
Run 0001-05 E-box - Delete job manager queue diagnostic, Clean HDD, change Hard Disk using 0001-04 E bos-rest HDD, upgrade the firmware |
| Z9 |
0090-0007-0082 |
FW – EH-PDL fil locked/protected for printing |
Reboot, upgrade firmware, change Hard disk, run 0001-03 E-box diagnostic, Replace the formatter board |
| Z9 |
0090-0007-0085 |
FW – EH-PDL disk full |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean HDD, change Hard Disk, replace Formatter PCA |
| Z9 |
0090-0007-0087 |
FW – EH-PDL PS fonts missing |
Check for latest firmware, Reboot, Run the Settings ►System ►Restore factory settings, Clean HDD, change Hard Disk, replace Formatter PCA |
| Z9 |
0090-0007-0089 |
FW – EH-PDL unexpended end of job |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware |
| Z9 |
0090-0007-0096 |
FW – EH-PDL parse error |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware, repalce Formatter PCA |
| Z9 |
0090-0008-0080 |
FW – EH-VPM Raster configur failed / JPEG library error |
Check that the printer has the latest firmware, Reboot, Clean the HDD, change the Hard Disk, Upgrade the firmware, replace the formatter PCA |
| Z9 |
0090-0010-0080 |
FW – EH-JS Generic issue |
Check firmware, reboot, clean the HDD< change the Hard Disk, Upgrade the firmware. Replace the formatter PCA |
| Z9 |
0090-0012-0083 |
EH-PM File format issue/not supported PDL |
Check job has the right format and is supported by the software, check for firmware update, Reboot. Delete Job manager que, upgrade firware. |
| Z9 |
0090-0018-0004 |
FW – Unable to connect to FP / FP connection lost |
Check the Printer firmware. Reboot, Check the Fron Panel is undamaged, upgrade the firmware, replace the front panel, replace the formatter PCA |
| Z9 |
0090-0085-0042 |
Tupperware error MORE_THAN_ONE_TUPPERWARE_IN_USB_ROOT |
Remove the USB and make sure there is only one tupperware. |
| Z9 |
0090-0085-0069 |
Tupperware error INCORRECT_TUPPERWARE. |
Remove the USB and make sure that there is only one tupperware. |
| Z9 |
0090-0090-0003 |
FW – General FW/HW mismatch |
Check that the printer has the latest firm, Reboot, Change the Hard disk using the 0001-04 E-box - Rest HDD to be removed diagnostic |
| T1700 |
0001-0001-0003 |
E-box – Formatter PCA FW/HW mismatch |
Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| T1700 |
0001-0001-0004 |
E-box – Formatter PCA comms error |
Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| T1700 |
0001-0001-0040 |
E-box – Formatter PCA empty/not purged/low battery |
Replace the RTC battery |
| T1700 |
0001-0001-0067 |
E-box – Formatter PCA USING_DEBUGGING_CODE |
Turn off/on. Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| T1700 |
0001-0001-0069 |
E-box – Formatter PCA EXECUTION_ERROR |
update firmware, 0001-03 E-Box - Check disk diagnostic, Change the Hard Disk, replace Formatter PCA |
| T1700 |
0001-0001-0078 |
E-box – Formatter PCA BIOS update needed |
Trun off/on. Update Firmware, Repalce the RTC battery, run E-Box check main EE diagnostic, check Bios version, replace the Formatter PCA |
| T1700 |
0001-0001-0089 |
E-box – Formatter PCA Backlight issue |
Turn off/on. Check front panel for damace, check connections to Formatter PCA, caheck cable pins to formatter, replace Front Panel, replace the Formatter PCA |
| T1700 |
0001-0002-0003 |
E-box – Mechatronics PCA FW/HW mismatch |
Reboot, check firmware, rund E-Box Check main EE Diagnostic, replace the Mechatronics PCA |
| T1700 |
0001-0002-0004 |
E-box – Mechatronics PCA comms error |
Reboot, check pins from the Mechatronics data cable, check firmware version, update, replace Mechatronics PCA |
| T1700 |
0001-0002-0010 |
E-box – Mechatronics PCA voltage out of range |
Reboot, replace poswer supply, run Check EE diagnostice and input form voltage from Mechantronics PCA, Repalce Mechatronics PCA |
| T1700 |
0001-0002-0052 |
Mechatronics PCA power cable error |
Reboot, Check the engine power cable for damage, check PSU connection, repalce the Power Cable, replace Mechatronics PCA |
| T1700 |
0001-0002-0053 |
E-box – Mechatronics PCA data cable error |
Reboot, check data cable to Formatter PCA, replace data Cable if needed |
| T1700 |
0001-0002-0095 |
E-box – Mechatronics PCA 32V check |
Reboot, ren E-Box EE diagnostic, check voltage, Replace Power Supply, Replace mechatronics PCA |
| T1700 |
0001-0003-0001 |
JDI Board malfunction, error status or state |
Reboot, Check JDI PCA connection to formatter, run Hard reset JDI diagnostic test, replace JDI PCA, Repalce Formatter PCA |
| T1700 |
0001-0003-0002 |
JDI Board presence check failure, initialization error |
Reboot, Check JDI PCA connection to formatter, run 001-02 E-Box check test, replace JDI PCA, Repalce Formatter PCA |
| T1700 |
0001-0003-0043 |
E-box – JDI Board memory fail |
Reboot, check firmware, Check JDI PCA connection to formatter, run Hard reset JDI diagnostic test, replace JDI PCA, Repalce Formatter PCA |
| T1700 |
0001-0003-0052 |
E-box – JDI Board power cable error |
Reboot, check JDI PCA power cable,repalce cable, check JDI PCA, replace if needed, Run 001-02 E-Box Check diagnostic, replace Formatter PCA |
| T1700 |
0001-0003-0067 |
E-box – JDI PCA USING_DEBUGGING_CODE |
Reboot, update Firmware, run 0001-07 E-Box hard reset diagnostics test, replace JDI PCA, Replace Formatter Board |
| T1700 |
0001-0003-0068 |
E-box – JDI PCA INVALID_BOOTLOADER_VERSION |
Reboot, update Firmware, run 0001-07 E-Box hard reset diagnostics test, replace JDI PCA, Replace Formatter Board |
| T1700 |
0001-0003-0069 |
E-box – JDI PCA EXECUTION_ERROR |
Reboot, update Firmware, run 0001-07 E-Box hard reset JDI diagnostics test, replace JDI PCA, Replace Formatter Board |
| T1700 |
0001-0003-008 |
E-box – JDI Board no MAC address |
Reboot, Check JDI PCA for damage, check connection to Formatter, Run 001-07 ebox hard reset JDI tes, replace JDI PCA, Replace Formatter PCA |
| T1700 |
0001-0004-0074 |
E-box – HDD NVM issue |
Reboot, Check HDD cable, replace HDD |
| T1700 |
0001-0006-0002 |
RFID PCA presence check failure, initialization error |
Reboot, Check RFDI cable to PCA, Repalce RFID cable, replace RFID, Repalce Formatter PCA |
| T1700 |
0001-0006-0048 |
RFID PCA data expected not received |
Reboot, Check RFDI cable to PCA, Repalce RFID cable, replace RFID, Repalce Formatter PCA |
| T1700 |
0001-0007-0002 |
CryptoAsic PCA presence check failure, initialization error |
Reboot, Check CrytoAsic PCA and connection to Formatter PCA, replace CrypoAsic PCA, Replace Formatter |
| T1700 |
0001-0009-0X09 |
E-box – Harness connector/cable presence |
Reboot, Check harness to Mechatronics PCA, replace HarnessX, Replace Mechatronics PCA |
| T1700 |
0003-0000-0080 |
Power supply – Power supply fan rotation fault |
Reboot, Check PSU for damage, fan blocked, Repalce PSU, Replace Formatter |
| T1700 |
0021-0001-0001 |
Drop detector sensor malfunction, error status or state |
Reboot, Check Drop detector, run diagnostics, repalce drop detector, repalce mechatronics PCA |
| T1700 |
0021-0002-0017 |
SVS motor movement blocked |
Reboot, Check service station path, remove visible obstacles, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| T1700 |
0021-0002-0059 |
SVS motor servo shutdown |
Reboot, Check service station path, remove visible obstacles, check connections, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| T1700 |
0021-0002-0060 |
Service SVS – SVS motor direction test fail |
Reboot, Check service station path, remove visible obstacles, check connections, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| T1700 |
0021-0002-0061 |
Service SVS – SVS motor electrical fault |
reboot, Check that the SVS motor, encoder and connectors , Run 0021-02 diagnosics, repalce SVS motor, repalce Mechatronics PCA |
| T1700 |
0021-0002-0062 |
Service SVS – SVS motor electrical warm |
Reboot, Check SVS path, clear. Rund Serice Staiton SVS check, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| T1700 |
0021-0002-0063 |
Service SVS – SVS motor driver fault |
Reboot, Check SVS path, clear. Rund Serice Staiton SVS check, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| T1700 |
0021-0003-0059 |
Service SVS – Primer motor servo shutdown |
Reboot, Check Cprimer motor power cable, check for obstacles, check motor, encoder connections. Run diagnostics, repalce service station parts, repalce mechatronics PCA |
| T1700 |
0021-0003-0061 |
Service SVS – Primer motor electrical fault |
Reboot, Check Primer motor power cable, check primer motor & enconder connections, run diagnostics, repalce service station parts, repalce mechatronics PCA |
| T1700 |
0021-0003-0062 |
Service SVS – Primer motor electrical warm |
Reboot, check for obstacles, check cables, run 0021-03 Service station SVS- Check Primer motor diagnostic, repalce sercie station parts, repalce Mechatronics PCA |
| T1700 |
0021-0003-0063 |
Service SVS – Primer motor driver fault |
Reboot, check for obstacles, check cables, run 0021-03 Service station SVS- Check Primer motor diagnostic, repalce sercie station parts, repalce Mechatronics PCA |
| T1700 |
0021-0004-0001 |
Primer zero sensor malfunction, error status or state |
Reboot, Check the Primer zero Sensor for damage, repalce primer zero sensor, replace Primer motor, repalce Mechatronics PCA |
| T1700 |
0021-0004-0047 |
Primer zero sensor zero calibration, zero not found, homing error |
Reboot, check Primer zero sensor, Run SVS diagnostic, Replace Primer zero sensor, replace Motor, replace motor |
| T1700 |
0021-0005-0001 |
Aerosol fan malfunction, error status or state- only w Y-Cutter |
Reboot, check fan for obsturction and error, replace aerosol fan, replace mechatronics PCA |
| T1700 |
0022-0Y01-0009 |
IDS – ISS PCA connector/cable presence |
Reboot, Check ISS Y cable, check 5V Diagnostic LED, repalce ISS Y Cable, Repalce ISS Y PCA , replace Mechatronics PCA |
| T1700 |
0022-0Y01-0067 |
IDS – ISS PCA USING_DEBUGGING_CODE |
Reboot, check firmware, run diagnostics, repalce ISS PCA , replace Hard Disk, reset HDD |
| T1700 |
0022-0Y01-0068 |
IDS – ISS PCA INVALID_BOOTLOADER_VERSION |
Reboot, check firmware, run diagnostics, replace the ISS PCA if needed, change the Hard Disk |
| T1700 |
0022-0Y01-0069 |
IDS – ISS PCA EXECUTION_ERROR |
Reboot, check firmware, run diagnostics, replace the ISS PCA, chard the Hard Disk, reset HDD |
| T1700 |
0022-0Y01-0095 |
IDS – ISS PCA 32V check |
Reboot, Check that the ISS Y cable, Replace the ISS Y cable, Replace the ISS Y PCA, replace the Mechatronics PCA |
| T1700 |
0022-0Y02-0X41 |
IDS – Slot leakage or broken bag |
Reboot, Replace broked or clogged element and clean the printer of ink in PCAs, cables, sensors, air tubes, etc |
| T1700 |
0022-0Y03-0X09 |
IDS – Home sensor connector/cable presence |
Reboot, Check that the ISS Y home sensors, Check the home sensor cables replace if needed, replace the ISS Y home sensors, replace the ISS Y PCA |
| T1700 |
0022-0Y04-0X05 |
IDS – ISS motor timeout |
Reboot, Clear ISS motor path, check motor,sensors, encoder and connectors, run ISS diagnostics, check Mechatronics, repalce ISS Y PCA, replace the Mechatronics PCA |
| T1700 |
0022-0Y04-0X09 |
IDS – ISS motor connector/cable presence |
Reboot, Check the ISS 1 motor is undamaged, check motor 1 cable, replace the ISS motor cable, replace ISS motor, replace the ISS Y PCA, replace the Mechatronics PCA |
| T1700 |
0022-0Y04-0X63 |
IDS – ISS motor driver fault |
Make sure ISS motor path is clear, check the motor and trip sensors, encoder connectors, Run diagnostics, Replace the ISS parts, replace ISS Y PCA, replace mechatronics PCA |
| T1700 |
0022-0Y05-0X09 |
IDS – Trip ISS sensor connector/cable presence |
Reboot, check ISS Y trip sensor, cable and connectors. Replace ISS Y trip sensor cable, replace trip sensor cable X from ISS Y, replace ISS Y PCA |
| T1700 |
0022-0Y06-0010 |
IDS – Acumen voltage out of range |
Reboot, Check Acumen Cable, Repalce the Supply or acumen cables |
| T1700 |
0045-0002-0001 |
BIOS – Formatter Malfunction, error status or state |
Reboot, check firmware, repalce hard disk, check main electonics diagnostics, repalce formatter PCA |
| T1700 |
0045-0008-0102 |
BIOS – HDD Presence check failure, initialization error |
Reboot, check the HDD is connected, repalce the Hard Disk with one used in another printer, check main electronics diagnostics, repalce formatter PCA |
| T1700 |
0045-0008-0140 |
HDD Empty/Not Purged/Low battery |
Reboot, check firmware, repalce hard disk with one used in another printer, Replace Formatter PCA |
| T1700 |
0045-0008-0181 |
BIOS – HDD Boot loader issue (BIOS) |
Reboot, check firmware, repalce the Hard Disk from one used in another printer, check BIOS version updated and HDD ok, replace Formatter PCA |
| T1700 |
0045-0008-0197 |
BIOS – HDD PWD locked issue (BIOS) |
Reboot, replace HDD with one that has been in another printer, reset HDD, Check main electronics, replace the formatter PCA |
| T1700 |
0060-0001-0X59 |
Media Input – Rewinder servo shutdown |
X=1 is Rewinder top, x=2, rewinder bottom, check for paper jam, Reboot, run Media Input check mechatronics diagnostics, replace gears, replace rewinder motor, replace Mechatronics PCA |
| T1700 |
0060-0001-0X60 |
Media Input – Rewinder direction test fail |
X=1 is Rewinder top, x=2, rewinder bottom, check for paper jam, check rewinder motor, encoder and connector, run media input chek, repalce rewinder motor, replace mechatronics PCA |
| T1700 |
0060-0001-0X62 |
Media Input – Rewinder electrical warm |
Reboot, check paper path, check motor,encoder and connectors, run 0060-02 diagnostics, repalce mechanical gears, replace rewinder motor, replace mechatronics PCA |
| T1700 |
0060-0001-0X63 |
Media Input – Rewinder driver fault |
Reboot, check motor, encoder and connectors, replace mechanical gears, replace rewinder motor, replace Mechatronics PCA |
| T1700 |
0065-0002-0008 |
Media Path – Paper motor jam (generic) |
Reboot, Check paper path, remove visable obstacles, check motor, analog encoder and connectors, replace analog encoder, check Grid motor diagnostice to check motor status |
| T1700 |
0065-0002-0059 |
Media Path – Paper motor servo shutdown |
Check for paper jam, reboot, check motor, analog encoder and connectors, replace gears, replace paper motor, replace mechatronics PCA |
| T1700 |
0065-0002-0060 |
Media Path – Paper motor direction test fail |
Check for paper jam, reboot, check motor, analog encoder and connectors, replace gears, replace paper motor, replace mechatronics PCA |
| T1700 |
0065-0002-0061 |
Media Path – Paper motor electrical fault |
Reboot, check paper motor, ren Media Path Check Grid Roller Motor diagnostics, Repalce paper motor, repalce mechatronics PCA |
| T1700 |
0065-0002-0062 |
Media Path – Paper motor electrical warm |
Reboot, clean media path,Check Grid Roller Motor diagnostic, check motor replace gears, replace paper motor, replace mechatronics PCA |
| T1700 |
0065-0002-0063 |
Media Path – Paper motor driver fault |
Reboot, check media path, check motor, replace gears, replace paper motor, replace Mechatronics PCA |
| T1700 |
0065-0003-0047 |
Analog encoder PCA zero calibration, zero not found, homing er |
Reboot, check Analog encoder for damage and dirt, clean. Run diagnostics, repalce Analog encoder, replace Paper Motor, replace mechatronics PCA |
| T1700 |
0065-0004-0059 |
Media Path – D-Pinch wheels motor servo shutdown |
Check for paper jam, reboot,check d-pinch wheel path, replace gears, replace D-pinch wheel motor, replace mechatronics PCA |
| T1700 |
0065-0004-0060 |
Media Path – D-Pinch wheels motor direction test fail |
check for jam, reboot. Check D-Pinch wheel path, clear. Check motor-encoder connections, clean. Replace gears, replace D-pinch wheel motor, repalce mechatronics PCA |
| T1700 |
0065-0004-0061 |
Media Path – D-Pinch wheels motor electrical fault |
Check for paper jam, reboot. Reun 0065-03 Media Path diagnostic. Repalce D-pinch wheel motor, repalce Mechatronics PCA |
| T1700 |
0065-0004-0063 |
Media Path – D-Pinch wheels motor driver fault |
Clear D-pinch wheel path. Reboot, check motor, encoder, clean. Run diagnostics, replace mechanical gear, repalce D-pinch wheel motor, replace Mechatronics PCA |
| T1700 |
0065-0006-0008 |
Media Path – Scan-axis motor jam (Generic) |
Check for paper jam, reboot, check motor, encoder connections and clean. Run the 0065-04 Media Path - Check Scan Motor diagnostic, check scan axis motor. |
| T1700 |
0065-0006-0059 |
Media Path – Scan-axis motor servo shutdown |
Check for paper jam, reboot. Check connection to Pech PCA, Carriage PCA and Formatter, Check Trailing cable, Clean encoder strip, replace: gear, scan-axix motor, carriage PCA or Mechatronics PCA |
| T1700 |
0065-0006-0060 |
Media Path – Scan-axis motor direction test fail |
Check for paper jam, reboot. Check carriage path, connections and harness. Replace as needed: gears, scan-axis motor, Carriage PCA, Mechatronics PCA |
| T1700 |
0065-0006-0061 |
Media Path – Scan-axis motor electrical fault |
Check for paper jam, reboot. Check Scan-axis connections to carriage path, connections and harness. Replace as needed: scan-axis motor, Carriage PCA, Mechatronics PCA |
| T1700 |
0065-0006-0062 |
Media Path – Scan-axis motor electrical warm |
Reboot, check carriage path for paper and debris, check cables, repalce as needed: repalce gears, scan-axis motor, carriage PCA, Mechatronics PCA |
| T1700 |
0065-0006-0063 |
Media Path – Scan-axis motor driver fault |
Reboot, check carriage path for paper and debris, check cables, repalce as needed: repalce gears, scan-axis motor, carriage PCA, Mechatronics PCA |
| T1700 |
0065-0007-0017 |
Media Path – PPS movement blocked |
Reboot, Check PPS path, clear, chack PPS mechanical parts, connections and clean. Replace PPS, repalce mechatronics PCA |
| T1700 |
0065-0007-0080 |
Media Path – PPS not activated |
Reboot, Check PPS path, clear, chack PPS mechanical parts, connections and clean. Run 0065-06 Media Path diagnostics. Replace PPS, repalce mechatronics PCA |
| T1700 |
0065-0007-0081 |
Media Path – PPS not deactivated |
reboot, check PPS path is clear, Check PPS mechanical parts and connections, clean. Run 0065-06 Media Path diagnostics. Replace PPS, repalce mechatronics PCA |
| T1700 |
0065-0008-0059 |
Media Path – Starwheels motor servo shutdown |
Check for paper jam, Reboot, clear starwheel path, check motor, cogwheels, encoder and connectors, clean. Replace gears, repalce starwheel motor, replace mechatronics PCA |
| T1700 |
0065-0008-0060 |
Media Path – Starwheels motor direction test fail |
Check for Paper Jam, Reboot, check starwheel path, check motor, cogwheels, encoder and connectors are not damaged or dirty. Replace gears, repalce starwheel motor, replace mechatronics PCA |
| T1700 |
0065-0008-0061 |
Media Path – Starwheels motor electrical fault |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| T1700 |
0065-0008-0062 |
Media Path – Starwheels motor electrical warm |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| T1700 |
0065-0008-0063 |
Media Path – Starwheels motor driver fault |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| T1700 |
0070-0001-0009 |
Media output (MO): Y-cutter (Only for SKUs with Y-cutter) |
Reboot, check Y-Cutter cable, check 5V-diagnostic LED, Replace Y-cutter PCA, replace Mechatronics PCA |
| T1700 |
0070-0001-0010 |
Y Cutter – Y-cutter PCA voltage out of range |
Reboot, check 5V and 3.3V diagnostic LED of the Y-cutter PCA, replace Y-cutter, replace mechatronics PCA |
| T1700 |
0070-0001-0067 |
Y Cutter – Y-cutter PCA USING_DEBUGGING_CODE |
Reboot, check firmware, run 0001-03 E box diagnostics of HDD. Repalce Y- Cutter, replace Hard disk using 0001-04 Ebox Rest HDD |
| T1700 |
0070-0001-0068 |
Y Cutter – Y-cutter PCA INVALID_BOOTLOADER_VERSION |
Reboot, check firmware, run 0001-03 E box diagnostics of HDD. Repalce Y- Cutter, replace Hard disk using 0001-04 Ebox Rest HDD |
| T1700 |
0070-0001-0069 |
Y Cutter – Y-cutter PCA EXECUTION_ERROR |
Reboot, check firmware, rund diagnostic, replace Y-cutter PCA if needed, change Hard Disk using the ooo1-04 E-box-Rest HDD |
| T1700 |
0070-0001-0080 |
Y Cutter – Y-cutter PCA Communication Asic. |
Reboot, Run the 0070-01 Y-cutter - Check electronics diagnostic, |
| T1700 |
0070-0001-0095 |
Y Cutter – Y-cutter PCA 32V check |
Reboot. Check the 32V-diagnostic LED of the Y-cutter PCA, Replace the Y-Cutter cable, Replace the Y-cutter PCA, replace the Mechatronics PCA. |
| T1700 |
0070-0002-0X59 |
Y Cutter – X position motor servo shutdown |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| T1700 |
0070-0002-0X60 |
Y Cutter – X position motor direction test fail |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| T1700 |
0070-0002-0X61 |
Y Cutter – X position motor electrical fault |
Check that the X position motor, connections and clean. Run 0070-02 Y cutter diagnostics. Replac X posiong motor, Replace Y-cutter PCA, replace Mechatronics PCA |
| T1700 |
0070-0002-0X62 |
Y Cutter – X position motor electrical warm |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| T1700 |
0070-0002-0X63 |
Y Cutter – X position motor driver fault |
Reboot,check X-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| T1700 |
0070-0003-0059 |
Y Cutter – Y-cutter bar motor servo shutdown |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| T1700 |
0070-0003-0060 |
Y Cutter – Y-cutter bar motor direction test fail |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| T1700 |
0070-0003-0061 |
Y Cutter – Y-cutter bar motor electrical fault |
Reboot, Check that the Y-cutter bar motor,Run diagnostics, replace the Y-cutter bar motor, replace the Y-cutter PCA, Replace the Mechatronics PCA |
| T1700 |
0070-0003-0062 |
Y Cutter – Y cutter bar motor electrical warm |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| T1700 |
0070-0003-0063 |
Y Cutter – Y-cutter bar motor driver fault |
Run 007-02 Y Cutter diagnostics, replace Mechanical parts, repalce Y-cutter, replace Y-cutter PCA, replace Mechatronics PCA |
| T1700 |
0080-0003-0009 |
Y-cutter cover connector/cable presence only DR models |
Reboot, Check that the Y-cutter cover switch is undamaged, run 0080-01 User interface- Check cover diagnostic, Replace Y-cutter, replace Y cutter PCA, replace Mechatronics PCA |
| T1700 |
0080-0005-0002 |
Front Panel presence check failure, initialization error |
Reboot, Cheeck front panel for damage, check cable pins to formatter, replace front panel, replace Formatter PCS |
| T1700 |
0086-0001-0004 |
Carriage – Trailing cable Comms error |
Reboot, Check trailing cable replace if damaged, replace Carriage PCA, Run 0086-01 Carriage diagnostic, Replace Formatter PCA, Replace Mechatronics PCA |
| T1700 |
0086-0001-0009 |
Carriage – Trailing cable connector/cable presence |
Check that the Trailing cable , VPS cable, LED to PCA , replace VPS cable, Run the 0086-01 Carriage diagnostic Replace as needed: Trailing Cable, Carriage PCA, Formatter PCA |
| T1700 |
0086-0002-0004 |
Carriage – Carriage PCA comms error |
Reboot, update firmware, replace trailing cable, replace carriage PCA, replace formatter PCA |
| T1700 |
0086-0002-0054 |
Carriage – Carriage PCA voltage failure |
Reboot, Check trailing cable, VPS cable, repalce if damaged., Check 32V Diagnostic LED Carriage/formatter diagnostic, Replace Formatter PCA, Replace Mechatronics PCA |
| T1700 |
0086-0002-0067 |
Carriage – Carriage PCA USING_DEBUGGING_CODE |
Reboot, updatae firmware, run 0001-033-box disk diagnostics, replace carriage PCA, change Hard disk using 0001-04 E box rest HPP to be removed |
| T1700 |
0086-0002-0069 |
Carriage – Carriage PCA EXECUTION_ERROR |
Reboot, updatae firmware, run 0001-033-box disk diagnostics, replace carriage PCA, change Hard disk using 0001-04 E box rest HPP to be removed |
| T1700 |
0086-0002-0093 |
Carriage PCA communication uC-FPGA error |
Reboot, run 0086-01 Carriage - Check electronics diagnostic, Replace Carriage PCA, Replace Formatter PCA |
| T1700 |
0086-0002-0094 |
Carriage PCA communication Mech Control FPGA |
Reboot, run 0086-01 Carriage - Check electronics diagnostic, Replace Carriage PCA, Replace Formatter PCA |
| T1700 |
0086-0005-0009 |
Carriage – Line sensor connector/cable presence |
reboot, Run the 0086-01 Carriage - Check electronics diagnostic, as needed replace: the Carriage PCA. Formatter PCA, Mechatronics PCA |
| T1700 |
0086-0005-0065 |
Carriage – Line sensor distance check failure |
Reboot, Check the line sensor, 0086-01 Carriage electronics diagnostic. replace as needed: Line Sensor, Carriage PCA, Formatter PCA, Mechatronics PCA |
| T1700 |
0086-0005-0074 |
Carriage – Line sensor NVM issue |
Reboot, Check the line sensor, 0086-01 Carriage electronics diagnostic. replace as needed: Line Sensor, Carriage PCA, Formatter PCA, Mechatronics PCA |
| T1700 |
0090-0001-0097 |
FW – SYSMGR-BABYSIT baby sit threat lost |
Reboot, update firmware, Chage the Formatter PCA |
| T1700 |
0090-0001-0099 |
FW – SYSMGR-BABYSIT process lost |
Reboot from power outlet. Update the firmware. Change the Formatter PCA if needed. |
| T1700 |
0090-0004-0080 |
FW – FSM-FSM transition not found |
Reboot, update the firmware. Run the Settings ►System ►Restore factory settings, Clean HDD using front panel tool, charge the Hard Disk , change the Formatter board. |
| T1700 |
0090-0006-0084 |
FW – (EH-CIO) connectivity JDI failure after cold reset |
Check for lates firware and update. Reboot. Run the Settings ►Connectivity ►Restore connectivity factory settings, charge the Hard Disk , change the Formatter board. |
| T1700 |
0090-0006-0086 |
FW – (EH-CIO) connectivity heart beat stop / process lost |
Check that the JDI PCA is undamaged, change if needed. Run the Settings ►Connectivity ►Restore connectivity factory settings, Change HDD, Change Formatter PCA |
| T1700 |
0090-0007-0005 |
FW – EH-PDL timeout |
Check and update firmware. Check computer network speed. Run the Settings ►System ►Restore factory settings, Change Hard Disk, Replace Formatter PCA |
| T1700 |
0090-0007-0044 |
FW-EH-PDL out of memory – No memory to start PDL |
Run 0001-05 E-box - Delete job manager queue diagnostic, Clean HDD, change Hard Disk using 0001-04 E bos-rest HDD, upgrade the firmware |
| T1700 |
0090-0007-0082 |
FW – EH-PDL fil locked/protected for printing |
Reboot, upgrade firmware, change Hard disk, run 0001-03 E-box diagnostic, Replace the formatter board |
| T1700 |
0090-0007-0085 |
FW – EH-PDL disk full |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean HDD, change Hard Disk, replace Formatter PCA |
| T1700 |
0090-0007-0087 |
FW – EH-PDL PS fonts missing |
Check for latest firmware, Reboot, Run the Settings ►System ►Restore factory settings, Clean HDD, change Hard Disk, replace Formatter PCA |
| T1700 |
0090-0007-0089 |
FW – EH-PDL unexpended end of job |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware |
| T1700 |
0090-0007-0096 |
FW – EH-PDL parse error |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware, repalce Formatter PCA |
| T1700 |
0090-0008-0080 |
FW – EH-VPM Raster configur failed / JPEG library error |
Check that the printer has the latest firmware, Reboot, Clean the HDD, change the Hard Disk, Upgrade the firmware, replace the formatter PCA |
| T1700 |
0090-0010-0080 |
FW – EH-JS Generic issue |
Check firmware, reboot, clean the HDD< change the Hard Disk, Upgrade the firmware. Replace the formatter PCA |
| T1700 |
0090-0012-0083 |
EH-PM File format issue/not supported PDL |
Check job has the right format and is supported by the software, check for firmware update, Reboot. Delete Job manager que, upgrade firware. |
| T1700 |
0090-0018-0004 |
FW – Unable to connect to FP / FP connection lost |
Check the Printer firmware. Reboot, Check the Fron Panel is undamaged, upgrade the firmware, replace the front panel, replace the formatter PCA |
| T1700 |
0090-0085-0042 |
Tupperware error MORE_THAN_ONE_TUPPERWARE_IN_USB_ROOT |
Remove the USB and make sure there is only one tupperware. |
| T1700 |
0090-0085-0069 |
Tupperware error INCORRECT_TUPPERWARE. |
Remove the USB and make sure that there is only one tupperware. |
| T1700 |
0090-0090-0003 |
FW – General FW/HW mismatch |
Check that the printer has the latest firm, Reboot, Change the Hard disk using the 0001-04 E-box - Rest HDD to be removed diagnostic |
| Z5200 |
01.0:YZ |
HCI queue does not end after 2 seconds. |
Reboot. replace the Formatter, replace the Main PCA |
| Z5200 |
01.1:YZ |
NVM backup: not found, read, write or read back error. |
Reboot, replace the PrintMech PCA,replace the Formatter |
| Z5200 |
01.2:YZ |
PrintMech PCA fault or NVM backup failure. |
Reboot. replace the PrintMech PCA |
| Z5200 |
02.1:YZ |
Encoder seems to be wrong. |
Check the Carriage Assembly stopper, replace the Carriage Assembly, Replace the encoder Strip |
| Z5200 |
02.2:YZ |
Problem with the Carriage PCA. |
Reboot,check the Trailing Cable and connections, replace Carriage Asembly, Replace the Formatter |
| Z5200 |
03:YZ |
Problem with Power Supply Unit. |
Reboot, Perform the Electronics Module Test Diagnostic, Replace Power Supply |
| Z5200 |
05.1:YZ |
CPU Fan is stopped or burnt |
Reboot, Replace the Power Supply, replace the Main PCA |
| Z5200 |
06:YZ |
Main NVM failure - not detected, read/write failed |
Reboot, Replace Formatter |
| Z5200 |
08:YZ |
Problem with the Front Panel. |
Reboot, Check front panel cable, check memory module and connections, check and update Firmware, Replace main PCA, replace Formatter |
| Z5200 |
11:YZ |
Trailing Cable does not seem to be detected. |
Reboot, Check Trailing cable connections replace if damaged, Replace formatter, replace Main PCA |
| Z5200 |
12.n:YZ |
Carriage & PCA Main doesn’t detect pens. |
Reboot. Check Trailing Cable connections, replace if damaged, check printheads, check thr Flex xircuit contacts, repalce Carriage PCA, replace Main PCA |
| Z5200 |
21:YZ |
Fail moving Service Station. |
Turn off, check Primer Tubes, turn on. Make sure Service Station path is clear. Run Diagnostic. Repalce Service Station, replace the PrinMech PCA |
| Z5200 |
22.0:YZ |
ISS Left BPS0 error.(Supplies 0, 1, 2) (Module 0 left). |
Reboot. Check cables to Left Ink Supply station and Main PCA. Run diagnostics. Replace Left Ink Supply Station, replace Main PCA |
| Z5200 |
22.1:YZ |
ISS Left BPS1 error.(Supplies 3, 4, 5)(Module1 middle right). |
Reboot. Check cables to Left Ink Supply station and Main PCA. Run diagnostics. Replace Right Ink Supply Station, replace Main PCA |
| Z5200 |
22.2:YZ |
ISS Right BPS0 error.(Supplies 0, 1, 2)(Module 2 far right). |
Reboot. Check cables to Right Ink Supply Staion and PrintMech PCA, Run Diagnostics, Replace Right Ink Supply Station, repalce the Main PCA |
| Z5200 |
24:YZ |
Ink Setup failure ( Ink Delivery System Tubes purge failed). |
Reboot. Check cables to Right Ink Supply Staion and PrintMech PCA, Run Diagnostics, Try purging again after restarting. install new cartridges and try purging again |
| Z5200 |
26.n:YZ |
Order of Ink Supplies incorrect. |
Remove ink supply cartridges and check they are the correct and in the proper order. Check printers firmware. |
| Z5200 |
27:YZ |
An error has occurred in Printhead detection. |
Reboot. Remove printheads and reinsert, repalce the printheads, replace the carriage cover, replace the Carriage PCA, replace the formatter |
| Z5200 |
29.n:YZ |
An error has occurred in Printhead detection. |
Reboot. Remove printheads and reinsert, repalce the printheads, replace the carriage cover, replace the Carriage PCA, replace the formatter |
| Z5200 |
31:YZ |
An error has been detected with the cutter. |
Reboot. Check the Cutter Assembly for blockage, repalce the cutter assembly. |
| Z5200 |
38:YZ |
An error has been detected with the Media Output Tray. |
Reboot. Check the Media Output Assembly for blockage, repalce the Media output assembly |
| Z5200 |
41:YZ |
Electrical fault or current limit in Media-Axis Motor. |
Reboot. Check for Visable Obstacles , clear obstructions, perform paper drive diagnostic test, check cables, replace the Media Advance Drive, replace the Main PCA |
| Z5200 |
41.1:YZ |
Electrical fault or current limit in Media-Axis Motor. |
Reboot. Check for Visable Obstacles , clear obstructions, perform paper drive diagnostic test, check cables, replace the Media Advance Drive, replace the Main PCA |
| Z5200 |
42:YZ |
Electrical fault or current limit in Scan-Axis Motor. |
Reboot. Check for Visable Obstacles , clear obstructions, perform Scan Axis diagnostic test, check cables, replace Scan Axis Motor, replace the PrintMech PCA |
| Z5200 |
44:YZ |
Electrical fault or current limit in Scan-Axis Motor. |
Reboot. Check the Aerosol Fan cable, replace the Aerosol Fan Assembly, Replace the PrintMech PCA |
| Z5200 |
47:YZ |
Star wheels motor error. |
Reboot. Check the Starsheel Assembly cable to Main PCA, check for Obstacles, perform the Scan-Axis Starwheel diagnostic tes, replac the Starwheel Motor, replace the Main PCA |
| Z5200 |
48:YZ |
PPS system failure. |
Reboot. Check the Pen to Paper Space(PPS) slenoid calbe, perform Scan Axis PRS test, replace the Pen to Paper Space solenoid, replace the PrintMech PCA |
| Z5200 |
51:YZ |
Window Sensor failure. |
Check sensor and cable for damage. Perform the Sensors Test, repalc ethe Window Position Sensor |
| Z5200 |
52:YZ |
The printer has detected a problem with the Drop Detector. |
Reboot, check the Drop detector cable, check service station cable, repalce the Drop Detector, reset the calibration Flag, repalce the PrintMech PCA, repalce formatter. |
| Z5200 |
55:YZ |
Problem with the Line Sensor (Tetris) |
Reboot. Perform Carriage test, Check Line Sensor connetions, replace the Line sensor, replace the Carriage PCA |
| Z5200 |
58:YZ |
The Color Sensor (Spectrophotometer-ESP)not working |
Reboot. The Color Sensor (ESP) shutter has not opened. Perform Color Sensor diagnostic, replace color sensor |
| Z5200 |
61:YZ |
The file format is incorrect for the Printer |
Reboot. Check user guide to see if format supported. Resend the file, check firmware and update. Check file to see if password protected and resend without password. |
| Z5200 |
62:YZ |
PC Interface |
Reboot. Update to latest firmware. |
| Z5200 |
63:YZ |
Input/Output problem through the Network Card. |
Reboot. Check Network cable, check firmware, replace Formatter Board, Replace Main PCA |
| Z5200 |
64:YZ |
Input/Output problem through the USB Port. |
Reboot. Check USB Cable, Check firmware, Replace formatter board, repalce the Main PCA |
| Z5200 |
65:YZ |
Memory Driver Internal I/O error, I/O Socket internal error |
Reboot. Check the unknown port cable, check firmware, replace Formatter Board, replace Main PCA |
| Z5200 |
66:YZ |
Cannot print on paper type |
Resend the file to be printed on the current paper type, change paper type to what was loaded when file sent. |
| Z5200 |
67:YZ |
Input/Output problem through a Firewire Port. |
Check that the firewire cable, check Firmware and update, repalce the Main PCA |
| Z5200 |
68:YZ |
Loss of engine counters tracking. |
RebootThe printer will continue to function correctly, but the life counters will not continue counting until you restart the printer. |
| Z5200 |
71:YZ |
Out of memory failure |
remove any unnecessary files from the Hard Disk Drive of the Formatter using the WebServer. |
| Z5200 |
71:19 |
Default Serial Number found in the main and backup |
Perform the “Error 71:19 Recovery” Service Utility. NEVER replace both the Formatter, Hard Disk and the PrintMech PCA at the same time |
| Z5200 |
72:YZ |
Generic Firmware error. |
Reboot. Update firmware. |
| Z5200 |
73:YZ |
Servo Error. |
Reboot. Check firmware, perform Scan Azis Test, perform Midia Drive diagnostic |
| Z5200 |
74:YZ |
Error uploading firmware update file. |
Reboot. Check connections between computer and printer. Try update again. |
| Z5200 |
74.1:YZ |
Error uploading media profile update file. |
Reboot. Check connections between computer and printer. Try update again. |
| Z5200 |
75.1:YZ |
Preventive Maintenance Kit #1 counter active |
Reboot. Cheange the belt Assembly, the scan-Azis Motor, check ISS, Carriage Assembley. Change PM Kit #1 |
| Z5200 |
75.2:YZ |
Preventive Maintenance Kit #2 counter active. |
Reboot. Change theLeft Spittoon foams, Belt Assembly, Scan-Axis Motor, Ink Supply Tubes, and Carriage Assembly. change Preventive Maintenance Kit #2. Reset counters. |
| Z5200 |
76:YZ |
Hard disk drive is full. |
Remove any unnecessary files from the hard disk using the web server. |
| Z5200 |
77:YZ |
Web access application. The web server is not functioning |
Reboot. Check the printer has latest Firmware, update. |
| Z5200 |
78:YZ |
Borderless printing not possible, settings ignored |
Reboot, send print again |
| Z5200 |
78.1:YZ |
Media settings area missing in media settings file. |
Reboot, check firmware, update. Update OMES |
| Z5200 |
79:YZ |
Generic Firmware error. |
Reboot, check firmware, update. Update OMES |
| Z5200 |
79.1:YZ |
Recoverable firmware error that does not stop the print |
Reboot, check firmware, update. |
| Z5200 |
81:YZ |
Problem with paper advance. |
check for obstacles restricting the movement of the Drive Roller. Perform Media diagnostic, check connections to Main PCA, replace the Media Advance Drive |
| Z5200 |
81.1:YZ |
Problem finding the Drive Roller zero. |
check for obstacles restricting the movement of the Drive Roller. Perform Media diagnostic, check connections to Main PCA, replace the Media Advance Drive |
| Z5200 |
84:YZ |
Back tension servo shutdown (roll feeding). |
Reboot. |
| Z5200 |
85:YZ |
Problem finding the Drive Roller zero. |
Perform the Media Drive diagnostic |
| Z5200 |
86:YZ |
Possible Paper Jam. |
Turn off, check for Jam and remove paper, Turn on |
| Z5200 |
87:YZ |
Problem finding the Scan-axis encoder reading. |
Reboot. Remove Movement Jam, paper Jam, Check Scan-Axix Motor, check Encoder Sensor, Remove Encoder Strip and clean, perform scan axix diagnostic test |
| Z5200 |
93:YZ |
Unable to pressurize the Ink Delivery System. |
Turn off,on. Perform the ink delivery system diagnostic test |
| Z5200 |
94:YZ |
Color calibration Error. |
Profiling failed due to different erro, perform color sensor calibration, replace Carriage PCA, replace formatter. |
| Z5200 |
94.1:YZ |
Profiling algorithm failed |
Perform color Sensor calibration using glossy paper, replace carriage PCA, Replace formatter |
| Z5200 |
98:YZ |
Automatic backup print mode enabled. |
Reboot |