| Z6 |
0001-0001-0003 |
E-box – Formatter PCA FW/HW mismatch |
Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z6 |
0001-0001-0004 |
E-box – Formatter PCA comms error |
Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z6 |
0001-0001-0040 |
E-box – Formatter PCA empty/not purged/low battery |
Replace the RTC battery |
| Z6 |
0001-0001-0067 |
E-box – Formatter PCA USING_DEBUGGING_CODE |
Turn off/on. Check firmware update, Run the 0001-01 E-Box - Check main EE diagnostic and check if Formatter Status, replace Formatter PCA |
| Z6 |
0001-0001-0069 |
E-box – Formatter PCA EXECUTION_ERROR |
update firmware, 0001-03 E-Box - Check disk diagnostic, Change the Hard Disk, replace Formatter PCA |
| Z6 |
0001-0001-0078 |
E-box – Formatter PCA BIOS update needed |
Trun off/on. Update Firmware, Repalce the RTC battery, run E-Box check main EE diagnostic, check Bios version, replace the Formatter PCA |
| Z6 |
0001-0001-0089 |
E-box – Formatter PCA Backlight issue |
Turn off/on. Check front panel for damace, check connections to Formatter PCA, caheck cable pins to formatter, replace Front Panel, replace the Formatter PCA |
| Z6 |
0001-0002-0003 |
E-box – Mechatronics PCA FW/HW mismatch |
Reboot, check firmware, rund E-Box Check main EE Diagnostic, replace the Mechatronics PCA |
| Z6 |
0001-0002-0004 |
E-box – Mechatronics PCA comms error |
Reboot, check pins from the Mechatronics data cable, check firmware version, update, replace Mechatronics PCA |
| Z6 |
0001-0002-0010 |
E-box – Mechatronics PCA voltage out of range |
Reboot, replace poswer supply, run Check EE diagnostice and input form voltage from Mechantronics PCA, Repalce Mechatronics PCA |
| Z6 |
0001-0002-0052 |
Mechatronics PCA power cable error |
Reboot, Check the engine power cable for damage, check PSU connection, repalce the Power Cable, replace Mechatronics PCA |
| Z6 |
0001-0002-0053 |
E-box – Mechatronics PCA data cable error |
Reboot, check data cable to Formatter PCA, replace data Cable if needed |
| Z6 |
0001-0002-0095 |
E-box – Mechatronics PCA 32V check |
Reboot, ren E-Box EE diagnostic, check voltage, Replace Power Supply, Replace mechatronics PCA |
| Z6 |
0001-0003-0001 |
JDI Board malfunction, error status or state |
Reboot, Check JDI PCA connection to formatter, run Hard reset JDI diagnostic test, replace JDI PCA, Repalce Formatter PCA |
| Z6 |
0001-0003-0002 |
JDI Board presence check failure, initialization error |
Reboot, Check JDI PCA connection to formatter, run 001-02 E-Box check test, replace JDI PCA, Repalce Formatter PCA |
| Z6 |
0001-0003-0043 |
E-box – JDI Board memory fail |
Reboot, check firmware, Check JDI PCA connection to formatter, run Hard reset JDI diagnostic test, replace JDI PCA, Repalce Formatter PCA |
| Z6 |
0001-0003-0052 |
E-box – JDI Board power cable error |
Reboot, check JDI PCA power cable,repalce cable, check JDI PCA, replace if needed, Run 001-02 E-Box Check diagnostic, replace Formatter PCA |
| Z6 |
0001-0003-0067 |
E-box – JDI PCA USING_DEBUGGING_CODE |
Reboot, update Firmware, run 0001-07 E-Box hard reset diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z6 |
0001-0003-0068 |
E-box – JDI PCA INVALID_BOOTLOADER_VERSION |
Reboot, update Firmware, run 0001-07 E-Box hard reset diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z6 |
0001-0003-0069 |
E-box – JDI PCA EXECUTION_ERROR |
Reboot, update Firmware, run 0001-07 E-Box hard reset JDI diagnostics test, replace JDI PCA, Replace Formatter Board |
| Z6 |
0001-0003-008 |
E-box – JDI Board no MAC address |
Reboot, Check JDI PCA for damage, check connection to Formatter, Run 001-07 ebox hard reset JDI tes, replace JDI PCA, Replace Formatter PCA |
| Z6 |
0001-0004-0074 |
E-box – HDD NVM issue |
Reboot, Check HDD cable, replace HDD |
| Z6 |
0001-0006-0002 |
RFID PCA presence check failure, initialization error |
Reboot, Check RFDI cable to PCA, Repalce RFID cable, replace RFID, Repalce Formatter PCA |
| Z6 |
0001-0006-0048 |
RFID PCA data expected not received |
Reboot, Check RFDI cable to PCA, Repalce RFID cable, replace RFID, Repalce Formatter PCA |
| Z6 |
0001-0007-0002 |
CryptoAsic PCA presence check failure, initialization error |
Reboot, Check CrytoAsic PCA and connection to Formatter PCA, replace CrypoAsic PCA, Replace Formatter |
| Z6 |
0001-0009-0X09 |
E-box – Harness connector/cable presence |
Reboot, Check harness to Mechatronics PCA, replace HarnessX, Replace Mechatronics PCA |
| Z6 |
0003-0000-0080 |
Power supply – Power supply fan rotation fault |
Reboot, Check PSU for damage, fan blocked, Repalce PSU, Replace Formatter |
| Z6 |
0021-0001-0001 |
Drop detector sensor malfunction, error status or state |
Reboot, Check Drop detector, run diagnostics, repalce drop detector, repalce mechatronics PCA |
| Z6 |
0021-0002-0017 |
SVS motor movement blocked |
Reboot, Check service station path, remove visible obstacles, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0002-0059 |
SVS motor servo shutdown |
Reboot, Check service station path, remove visible obstacles, check connections, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0002-0060 |
Service SVS – SVS motor direction test fail |
Reboot, Check service station path, remove visible obstacles, check connections, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0002-0061 |
Service SVS – SVS motor electrical fault |
reboot, Check that the SVS motor, encoder and connectors , Run 0021-02 diagnosics, repalce SVS motor, repalce Mechatronics PCA |
| Z6 |
0021-0002-0062 |
Service SVS – SVS motor electrical warm |
Reboot, Check SVS path, clear. Rund Serice Staiton SVS check, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0002-0063 |
Service SVS – SVS motor driver fault |
Reboot, Check SVS path, clear. Rund Serice Staiton SVS check, repalce Service station parts (SVS motor, transmission, shuttle) , replace Mechatronics PCA |
| Z6 |
0021-0003-0059 |
Service SVS – Primer motor servo shutdown |
Reboot, Check Cprimer motor power cable, check for obstacles, check motor, encoder connections. Run diagnostics, repalce service station parts, repalce mechatronics PCA |
| Z6 |
0021-0003-0061 |
Service SVS – Primer motor electrical fault |
Reboot, Check Primer motor power cable, check primer motor & enconder connections, run diagnostics, repalce service station parts, repalce mechatronics PCA |
| Z6 |
0021-0003-0062 |
Service SVS – Primer motor electrical warm |
Reboot, check for obstacles, check cables, run 0021-03 Service station SVS- Check Primer motor diagnostic, repalce sercie station parts, repalce Mechatronics PCA |
| Z6 |
0021-0003-0063 |
Service SVS – Primer motor driver fault |
Reboot, check for obstacles, check cables, run 0021-03 Service station SVS- Check Primer motor diagnostic, repalce sercie station parts, repalce Mechatronics PCA |
| Z6 |
0021-0004-0001 |
Primer zero sensor malfunction, error status or state |
Reboot, Check the Primer zero Sensor for damage, repalce primer zero sensor, replace Primer motor, repalce Mechatronics PCA |
| Z6 |
0021-0004-0047 |
Primer zero sensor zero calibration, zero not found, homing error |
Reboot, check Primer zero sensor, Run SVS diagnostic, Replace Primer zero sensor, replace Motor, replace motor |
| Z6 |
0021-0005-0001 |
Aerosol fan malfunction, error status or state- only w Y-Cutter |
Reboot, check fan for obsturction and error, replace aerosol fan, replace mechatronics PCA |
| Z6 |
0022-0Y01-0009 |
IDS – ISS PCA connector/cable presence |
Reboot, Check ISS Y cable, check 5V Diagnostic LED, repalce ISS Y Cable, Repalce ISS Y PCA , replace Mechatronics PCA |
| Z6 |
0022-0Y01-0067 |
IDS – ISS PCA USING_DEBUGGING_CODE |
Reboot, check firmware, run diagnostics, repalce ISS PCA , replace Hard Disk, reset HDD |
| Z6 |
0022-0Y01-0068 |
IDS – ISS PCA INVALID_BOOTLOADER_VERSION |
Reboot, check firmware, run diagnostics, replace the ISS PCA if needed, change the Hard Disk |
| Z6 |
0022-0Y01-0069 |
IDS – ISS PCA EXECUTION_ERROR |
Reboot, check firmware, run diagnostics, replace the ISS PCA, chard the Hard Disk, reset HDD |
| Z6 |
0022-0Y01-0095 |
IDS – ISS PCA 32V check |
Reboot, Check that the ISS Y cable, Replace the ISS Y cable, Replace the ISS Y PCA, replace the Mechatronics PCA |
| Z6 |
0022-0Y02-0X41 |
IDS – Slot leakage or broken bag |
Reboot, Replace broked or clogged element and clean the printer of ink in PCAs, cables, sensors, air tubes, etc |
| Z6 |
0022-0Y03-0X09 |
IDS – Home sensor connector/cable presence |
Reboot, Check that the ISS Y home sensors, Check the home sensor cables replace if needed, replace the ISS Y home sensors, replace the ISS Y PCA |
| Z6 |
0022-0Y04-0X05 |
IDS – ISS motor timeout |
Reboot, Clear ISS motor path, check motor,sensors, encoder and connectors, run ISS diagnostics, check Mechatronics, repalce ISS Y PCA, replace the Mechatronics PCA |
| Z6 |
0022-0Y04-0X09 |
IDS – ISS motor connector/cable presence |
Reboot, Check the ISS 1 motor is undamaged, check motor 1 cable, replace the ISS motor cable, replace ISS motor, replace the ISS Y PCA, replace the Mechatronics PCA |
| Z6 |
0022-0Y04-0X63 |
IDS – ISS motor driver fault |
Make sure ISS motor path is clear, check the motor and trip sensors, encoder connectors, Run diagnostics, Replace the ISS parts, replace ISS Y PCA, replace mechatronics PCA |
| Z6 |
0022-0Y05-0X09 |
IDS – Trip ISS sensor connector/cable presence |
Reboot, check ISS Y trip sensor, cable and connectors. Replace ISS Y trip sensor cable, replace trip sensor cable X from ISS Y, replace ISS Y PCA |
| Z6 |
0022-0Y06-0010 |
IDS – Acumen voltage out of range |
Reboot, Check Acumen Cable, Repalce the Supply or acumen cables |
| Z6 |
0045-0002-0001 |
BIOS – Formatter Malfunction, error status or state |
Reboot, check firmware, repalce hard disk, check main electonics diagnostics, repalce formatter PCA |
| Z6 |
0045-0008-0102 |
BIOS – HDD Presence check failure, initialization error |
Reboot, check the HDD is connected, repalce the Hard Disk with one used in another printer, check main electronics diagnostics, repalce formatter PCA |
| Z6 |
0045-0008-0140 |
HDD Empty/Not Purged/Low battery |
Reboot, check firmware, repalce hard disk with one used in another printer, Replace Formatter PCA |
| Z6 |
0045-0008-0181 |
BIOS – HDD Boot loader issue (BIOS) |
Reboot, check firmware, repalce the Hard Disk from one used in another printer, check BIOS version updated and HDD ok, replace Formatter PCA |
| Z6 |
0045-0008-0197 |
BIOS – HDD PWD locked issue (BIOS) |
Reboot, replace HDD with one that has been in another printer, reset HDD, Check main electronics, replace the formatter PCA |
| Z6 |
0060-0001-0X59 |
Media Input – Rewinder servo shutdown |
X=1 is Rewinder top, x=2, rewinder bottom, check for paper jam, Reboot, run Media Input check mechatronics diagnostics, replace gears, replace rewinder motor, replace Mechatronics PCA |
| Z6 |
0060-0001-0X60 |
Media Input – Rewinder direction test fail |
X=1 is Rewinder top, x=2, rewinder bottom, check for paper jam, check rewinder motor, encoder and connector, run media input chek, repalce rewinder motor, replace mechatronics PCA |
| Z6 |
0060-0001-0X62 |
Media Input – Rewinder electrical warm |
Reboot, check paper path, check motor,encoder and connectors, run 0060-02 diagnostics, repalce mechanical gears, replace rewinder motor, replace mechatronics PCA |
| Z6 |
0060-0001-0X63 |
Media Input – Rewinder driver fault |
Reboot, check motor, encoder and connectors, replace mechanical gears, replace rewinder motor, replace Mechatronics PCA |
| Z6 |
0065-0002-0008 |
Media Path – Paper motor jam (generic) |
Reboot, Check paper path, remove visable obstacles, check motor, analog encoder and connectors, replace analog encoder, check Grid motor diagnostice to check motor status |
| Z6 |
0065-0002-0059 |
Media Path – Paper motor servo shutdown |
Check for paper jam, reboot, check motor, analog encoder and connectors, replace gears, replace paper motor, replace mechatronics PCA |
| Z6 |
0065-0002-0060 |
Media Path – Paper motor direction test fail |
Check for paper jam, reboot, check motor, analog encoder and connectors, replace gears, replace paper motor, replace mechatronics PCA |
| Z6 |
0065-0002-0061 |
Media Path – Paper motor electrical fault |
Reboot, check paper motor, ren Media Path Check Grid Roller Motor diagnostics, Repalce paper motor, repalce mechatronics PCA |
| Z6 |
0065-0002-0062 |
Media Path – Paper motor electrical warm |
Reboot, clean media path,Check Grid Roller Motor diagnostic, check motor replace gears, replace paper motor, replace mechatronics PCA |
| Z6 |
0065-0002-0063 |
Media Path – Paper motor driver fault |
Reboot, check media path, check motor, replace gears, replace paper motor, replace Mechatronics PCA |
| Z6 |
0065-0003-0047 |
Analog encoder PCA zero calibration, zero not found, homing er |
Reboot, check Analog encoder for damage and dirt, clean. Run diagnostics, repalce Analog encoder, replace Paper Motor, replace mechatronics PCA |
| Z6 |
0065-0004-0059 |
Media Path – D-Pinch wheels motor servo shutdown |
Check for paper jam, reboot,check d-pinch wheel path, replace gears, replace D-pinch wheel motor, replace mechatronics PCA |
| Z6 |
0065-0004-0060 |
Media Path – D-Pinch wheels motor direction test fail |
check for jam, reboot. Check D-Pinch wheel path, clear. Check motor-encoder connections, clean. Replace gears, replace D-pinch wheel motor, repalce mechatronics PCA |
| Z6 |
0065-0004-0061 |
Media Path – D-Pinch wheels motor electrical fault |
Check for paper jam, reboot. Reun 0065-03 Media Path diagnostic. Repalce D-pinch wheel motor, repalce Mechatronics PCA |
| Z6 |
0065-0004-0063 |
Media Path – D-Pinch wheels motor driver fault |
Clear D-pinch wheel path. Reboot, check motor, encoder, clean. Run diagnostics, replace mechanical gear, repalce D-pinch wheel motor, replace Mechatronics PCA |
| Z6 |
0065-0006-0008 |
Media Path – Scan-axis motor jam (Generic) |
Check for paper jam, reboot, check motor, encoder connections and clean. Run the 0065-04 Media Path - Check Scan Motor diagnostic, check scan axis motor. |
| Z6 |
0065-0006-0059 |
Media Path – Scan-axis motor servo shutdown |
Check for paper jam, reboot. Check connection to Pech PCA, Carriage PCA and Formatter, Check Trailing cable, Clean encoder strip, replace: gear, scan-axix motor, carriage PCA or Mechatronics PCA |
| Z6 |
0065-0006-0060 |
Media Path – Scan-axis motor direction test fail |
Check for paper jam, reboot. Check carriage path, connections and harness. Replace as needed: gears, scan-axis motor, Carriage PCA, Mechatronics PCA |
| Z6 |
0065-0006-0061 |
Media Path – Scan-axis motor electrical fault |
Check for paper jam, reboot. Check Scan-axis connections to carriage path, connections and harness. Replace as needed: scan-axis motor, Carriage PCA, Mechatronics PCA |
| Z6 |
0065-0006-0062 |
Media Path – Scan-axis motor electrical warm |
Reboot, check carriage path for paper and debris, check cables, repalce as needed: repalce gears, scan-axis motor, carriage PCA, Mechatronics PCA |
| Z6 |
0065-0006-0063 |
Media Path – Scan-axis motor driver fault |
Reboot, check carriage path for paper and debris, check cables, repalce as needed: repalce gears, scan-axis motor, carriage PCA, Mechatronics PCA |
| Z6 |
0065-0007-0017 |
Media Path – PPS movement blocked |
Reboot, Check PPS path, clear, chack PPS mechanical parts, connections and clean. Replace PPS, repalce mechatronics PCA |
| Z6 |
0065-0007-0080 |
Media Path – PPS not activated |
Reboot, Check PPS path, clear, chack PPS mechanical parts, connections and clean. Run 0065-06 Media Path diagnostics. Replace PPS, repalce mechatronics PCA |
| Z6 |
0065-0007-0081 |
Media Path – PPS not deactivated |
reboot, check PPS path is clear, Check PPS mechanical parts and connections, clean. Run 0065-06 Media Path diagnostics. Replace PPS, repalce mechatronics PCA |
| Z6 |
0065-0008-0059 |
Media Path – Starwheels motor servo shutdown |
Check for paper jam, Reboot, clear starwheel path, check motor, cogwheels, encoder and connectors, clean. Replace gears, repalce starwheel motor, replace mechatronics PCA |
| Z6 |
0065-0008-0060 |
Media Path – Starwheels motor direction test fail |
Check for Paper Jam, Reboot, check starwheel path, check motor, cogwheels, encoder and connectors are not damaged or dirty. Replace gears, repalce starwheel motor, replace mechatronics PCA |
| Z6 |
0065-0008-0061 |
Media Path – Starwheels motor electrical fault |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z6 |
0065-0008-0062 |
Media Path – Starwheels motor electrical warm |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z6 |
0065-0008-0063 |
Media Path – Starwheels motor driver fault |
Check starwheel motor, encoder and connectors, clean. Reun 0065-Media Path diagnostic. Repalce starwheels motor, replace mechatronics PCA |
| Z6 |
0070-0001-0009 |
Media output (MO): Y-cutter (Only for SKUs with Y-cutter) |
Reboot, check Y-Cutter cable, check 5V-diagnostic LED, Replace Y-cutter PCA, replace Mechatronics PCA |
| Z6 |
0070-0001-0010 |
Y Cutter – Y-cutter PCA voltage out of range |
Reboot, check 5V and 3.3V diagnostic LED of the Y-cutter PCA, replace Y-cutter, replace mechatronics PCA |
| Z6 |
0070-0001-0067 |
Y Cutter – Y-cutter PCA USING_DEBUGGING_CODE |
Reboot, check firmware, run 0001-03 E box diagnostics of HDD. Repalce Y- Cutter, replace Hard disk using 0001-04 Ebox Rest HDD |
| Z6 |
0070-0001-0068 |
Y Cutter – Y-cutter PCA INVALID_BOOTLOADER_VERSION |
Reboot, check firmware, run 0001-03 E box diagnostics of HDD. Repalce Y- Cutter, replace Hard disk using 0001-04 Ebox Rest HDD |
| Z6 |
0070-0001-0069 |
Y Cutter – Y-cutter PCA EXECUTION_ERROR |
Reboot, check firmware, rund diagnostic, replace Y-cutter PCA if needed, change Hard Disk using the ooo1-04 E-box-Rest HDD |
| Z6 |
0070-0001-0080 |
Y Cutter – Y-cutter PCA Communication Asic. |
Reboot, Run the 0070-01 Y-cutter - Check electronics diagnostic, |
| Z6 |
0070-0001-0095 |
Y Cutter – Y-cutter PCA 32V check |
Reboot. Check the 32V-diagnostic LED of the Y-cutter PCA, Replace the Y-Cutter cable, Replace the Y-cutter PCA, replace the Mechatronics PCA. |
| Z6 |
0070-0002-0X59 |
Y Cutter – X position motor servo shutdown |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z6 |
0070-0002-0X60 |
Y Cutter – X position motor direction test fail |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z6 |
0070-0002-0X61 |
Y Cutter – X position motor electrical fault |
Check that the X position motor, connections and clean. Run 0070-02 Y cutter diagnostics. Replac X posiong motor, Replace Y-cutter PCA, replace Mechatronics PCA |
| Z6 |
0070-0002-0X62 |
Y Cutter – X position motor electrical warm |
Where X, 1=Cutter FP, 2_ cutter left. Make sure that the X-Positioner path is clear, check connections, Replce mechanical parts, replcace X position motor, replace Y-cutter PCA, replace Mech PCA |
| Z6 |
0070-0002-0X63 |
Y Cutter – X position motor driver fault |
Reboot,check X-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z6 |
0070-0003-0059 |
Y Cutter – Y-cutter bar motor servo shutdown |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z6 |
0070-0003-0060 |
Y Cutter – Y-cutter bar motor direction test fail |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z6 |
0070-0003-0061 |
Y Cutter – Y-cutter bar motor electrical fault |
Reboot, Check that the Y-cutter bar motor,Run diagnostics, replace the Y-cutter bar motor, replace the Y-cutter PCA, Replace the Mechatronics PCA |
| Z6 |
0070-0003-0062 |
Y Cutter – Y cutter bar motor electrical warm |
Reboot,check Y-postioner path, clear, check motor, encoder and connections, clean. Run 0070-02-cutter diagnostics. Repalce as needed: gears, motor,Y-Cutter PCA, Mechatronics PCA |
| Z6 |
0070-0003-0063 |
Y Cutter – Y-cutter bar motor driver fault |
Run 007-02 Y Cutter diagnostics, replace Mechanical parts, repalce Y-cutter, replace Y-cutter PCA, replace Mechatronics PCA |
| Z6 |
0080-0003-0009 |
Y-cutter cover connector/cable presence only DR models |
Reboot, Check that the Y-cutter cover switch is undamaged, run 0080-01 User interface- Check cover diagnostic, Replace Y-cutter, replace Y cutter PCA, replace Mechatronics PCA |
| Z6 |
0080-0005-0002 |
Front Panel presence check failure, initialization error |
Reboot, Cheeck front panel for damage, check cable pins to formatter, replace front panel, replace Formatter PCS |
| Z6 |
0086-0001-0004 |
Carriage – Trailing cable Comms error |
Reboot, Check trailing cable replace if damaged, replace Carriage PCA, Run 0086-01 Carriage diagnostic, Replace Formatter PCA, Replace Mechatronics PCA |
| Z6 |
0086-0001-0009 |
Carriage – Trailing cable connector/cable presence |
Check that the Trailing cable , VPS cable, LED to PCA , replace VPS cable, Run the 0086-01 Carriage diagnostic Replace as needed: Trailing Cable, Carriage PCA, Formatter PCA |
| Z6 |
0086-0002-0004 |
Carriage – Carriage PCA comms error |
Reboot, update firmware, replace trailing cable, replace carriage PCA, replace formatter PCA |
| Z6 |
0086-0002-0054 |
Carriage – Carriage PCA voltage failure |
Reboot, Check trailing cable, VPS cable, repalce if damaged., Check 32V Diagnostic LED Carriage/formatter diagnostic, Replace Formatter PCA, Replace Mechatronics PCA |
| Z6 |
0086-0002-0067 |
Carriage – Carriage PCA USING_DEBUGGING_CODE |
Reboot, updatae firmware, run 0001-033-box disk diagnostics, replace carriage PCA, change Hard disk using 0001-04 E box rest HPP to be removed |
| Z6 |
0086-0002-0069 |
Carriage – Carriage PCA EXECUTION_ERROR |
Reboot, updatae firmware, run 0001-033-box disk diagnostics, replace carriage PCA, change Hard disk using 0001-04 E box rest HPP to be removed |
| Z6 |
0086-0002-0093 |
Carriage PCA communication uC-FPGA error |
Reboot, run 0086-01 Carriage - Check electronics diagnostic, Replace Carriage PCA, Replace Formatter PCA |
| Z6 |
0086-0002-0094 |
Carriage PCA communication Mech Control FPGA |
Reboot, run 0086-01 Carriage - Check electronics diagnostic, Replace Carriage PCA, Replace Formatter PCA |
| Z6 |
0086-0005-0009 |
Carriage – Line sensor connector/cable presence |
reboot, Run the 0086-01 Carriage - Check electronics diagnostic, as needed replace: the Carriage PCA. Formatter PCA, Mechatronics PCA |
| Z6 |
0086-0005-0065 |
Carriage – Line sensor distance check failure |
Reboot, Check the line sensor, 0086-01 Carriage electronics diagnostic. replace as needed: Line Sensor, Carriage PCA, Formatter PCA, Mechatronics PCA |
| Z6 |
0086-0005-0074 |
Carriage – Line sensor NVM issue |
Reboot, Check the line sensor, 0086-01 Carriage electronics diagnostic. replace as needed: Line Sensor, Carriage PCA, Formatter PCA, Mechatronics PCA |
| Z6 |
0090-0001-0097 |
FW – SYSMGR-BABYSIT baby sit threat lost |
Reboot, update firmware, Chage the Formatter PCA |
| Z6 |
0090-0001-0099 |
FW – SYSMGR-BABYSIT process lost |
Reboot from power outlet. Update the firmware. Change the Formatter PCA if needed. |
| Z6 |
0090-0004-0080 |
FW – FSM-FSM transition not found |
Reboot, update the firmware. Run the Settings ►System ►Restore factory settings, Clean HDD using front panel tool, charge the Hard Disk , change the Formatter board. |
| Z6 |
0090-0006-0084 |
FW – (EH-CIO) connectivity JDI failure after cold reset |
Check for lates firware and update. Reboot. Run the Settings ►Connectivity ►Restore connectivity factory settings, charge the Hard Disk , change the Formatter board. |
| Z6 |
0090-0006-0086 |
FW – (EH-CIO) connectivity heart beat stop / process lost |
Check that the JDI PCA is undamaged, change if needed. Run the Settings ►Connectivity ►Restore connectivity factory settings, Change HDD, Change Formatter PCA |
| Z6 |
0090-0007-0005 |
FW – EH-PDL timeout |
Check and update firmware. Check computer network speed. Run the Settings ►System ►Restore factory settings, Change Hard Disk, Replace Formatter PCA |
| Z6 |
0090-0007-0044 |
FW-EH-PDL out of memory – No memory to start PDL |
Run 0001-05 E-box - Delete job manager queue diagnostic, Clean HDD, change Hard Disk using 0001-04 E bos-rest HDD, upgrade the firmware |
| Z6 |
0090-0007-0082 |
FW – EH-PDL fil locked/protected for printing |
Reboot, upgrade firmware, change Hard disk, run 0001-03 E-box diagnostic, Replace the formatter board |
| Z6 |
0090-0007-0085 |
FW – EH-PDL disk full |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean HDD, change Hard Disk, replace Formatter PCA |
| Z6 |
0090-0007-0087 |
FW – EH-PDL PS fonts missing |
Check for latest firmware, Reboot, Run the Settings ►System ►Restore factory settings, Clean HDD, change Hard Disk, replace Formatter PCA |
| Z6 |
0090-0007-0089 |
FW – EH-PDL unexpended end of job |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware |
| Z6 |
0090-0007-0096 |
FW – EH-PDL parse error |
Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware, repalce Formatter PCA |
| Z6 |
0090-0008-0080 |
FW – EH-VPM Raster configur failed / JPEG library error |
Check that the printer has the latest firmware, Reboot, Clean the HDD, change the Hard Disk, Upgrade the firmware, replace the formatter PCA |
| Z6 |
0090-0010-0080 |
FW – EH-JS Generic issue |
Check firmware, reboot, clean the HDD< change the Hard Disk, Upgrade the firmware. Replace the formatter PCA |
| Z6 |
0090-0012-0083 |
EH-PM File format issue/not supported PDL |
Check job has the right format and is supported by the software, check for firmware update, Reboot. Delete Job manager que, upgrade firware. |
| Z6 |
0090-0018-0004 |
FW – Unable to connect to FP / FP connection lost |
Check the Printer firmware. Reboot, Check the Fron Panel is undamaged, upgrade the firmware, replace the front panel, replace the formatter PCA |
| Z6 |
0090-0085-0042 |
Tupperware error MORE_THAN_ONE_TUPPERWARE_IN_USB_ROOT |
Remove the USB and make sure there is only one tupperware. |
| Z6 |
0090-0085-0069 |
Tupperware error INCORRECT_TUPPERWARE. |
Remove the USB and make sure that there is only one tupperware. |
| Z6 |
0090-0090-0003 |
FW – General FW/HW mismatch |
Check that the printer has the latest firm, Reboot, Change the Hard disk using the 0001-04 E-box - Rest HDD to be removed diagnostic |